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WOXY Health 服務條款

生效日期: January 1, 2025|最後更新: January 1, 2025

重要提示: PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES. THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS IN RESOLVING DISPUTES.

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," "your") and WOXY Health Inc. ("WOXY," "Company," "we," "us," "our") governing your access to and use of our website at www.woxy.ca and all related services, features, and content (collectively, the "Services").

1. 接受條款

1.1 協議的形成

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.2 電子協議

You agree that the electronic form of this Agreement satisfies any writing requirement and that your electronic acceptance of these Terms has the same legal force and effect as if you had physically signed this Agreement.

1.3 附加條款

Certain Services may be subject to additional terms and conditions, which will be presented to you when you access those Services. Such additional terms are incorporated into these Terms by reference, and in the event of a conflict, the additional terms shall prevail with respect to the relevant Services.

2. 服務說明

2.1 健康評估服務

WOXY provides health assessment and wellness monitoring services, including but not limited to:

  • 初步健康評估和諮詢
  • Advanced health metrics testing (blood tests, metabolic analysis)
  • 身體組成分析
  • 心血管健康評估
  • 健康管家服務
  • 個人化健康報告和建議

2.2 服務性質

Our Services are designed to provide health information and wellness monitoring, not to diagnose, treat, or prevent any disease or medical condition. Our Services are not a substitute for professional medical advice, diagnosis, or treatment.

2.3 服務可用性

We reserve the right to modify, suspend, or discontinue any Service at any time without notice. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. We may temporarily restrict access to the Services for maintenance, upgrades, or other reasons.

3. 資格要求

3.1 年齡要求

You must be at least 18 years of age to use our Services. If you are under 18, you may only use our Services under the supervision of and with the consent of a parent or legal guardian. The parent or guardian assumes full responsibility for the minor's use of the Services.

3.2 地理限制

Our Services are currently available only in Canada. By using our Services, you represent and warrant that you are located within Canada, or that you understand and accept that the Services may not be available or appropriate for your jurisdiction.

3.3 法律行為能力

You represent and warrant that you have full legal capacity to enter into binding contracts and that your use of the Services does not violate any applicable law or regulation.

4. 帳戶註冊與安全

4.1 帳戶創建

To use certain Services, you may be required to create an account. You agree to provide accurate, complete, and current information and to update such information promptly when it changes.

4.2 帳戶安全

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any other security information. You agree to:

  • 使用強密碼並定期更改
  • 不與任何第三方分享您的帳戶憑證
  • 立即通知我們任何未經授權使用您帳戶的情況
  • 在每次會話結束時登出您的帳戶

4.3 帳戶責任

You are fully responsible for all activities that occur under your account, whether or not authorized by you. WOXY shall not be liable for any loss or damage arising from unauthorized access to your account.

5. 預約與取消政策

5.1 預約確認

All appointments are subject to confirmation. Appointment confirmations will be sent via email and/or SMS. You are responsible for ensuring that the contact information you provide is accurate.

5.2 取消政策

You may cancel or reschedule an appointment free of charge at least 24 hours before the scheduled time. Cancellations made less than 24 hours before the appointment or no-shows may be subject to a cancellation fee of up to 50% of the service cost.

5.3 遲到政策

If you arrive more than 15 minutes late, we may need to shorten your appointment or reschedule. If lateness prevents us from providing the full service, you may need to reschedule and may incur additional charges.

5.4 WOXY 取消

We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including but not limited to staff illness, equipment failure, or emergencies. In such cases, we will notify you as soon as possible and arrange an alternative appointment or full refund.

6. 付款條款

6.1 定價

All prices are in Canadian Dollars (CAD) and do not include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but price changes will not affect confirmed appointments.

6.2 付款方式

We accept payment by major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed through secure third-party payment processors.

6.3 付款時間

Unless otherwise specified, payment for Services is due at the time of booking or before the Service is provided. For certain Services, we may require a deposit in advance.

6.4 退款政策

Refunds will be processed according to the following conditions:

  • 提前 24 小時以上取消:全額退款
  • 提前 24 小時內取消:可能收取最高 50% 的取消費
  • 未出席:不予退款
  • 服務完成後:除非服務存在重大缺陷,否則不予退款

6.5 爭議

If you dispute any charge, please contact us within 30 days of the charge. Disputes raised after this period may not be honored.

7. 健康服務免責聲明

重要醫療免責聲明: THE SERVICES PROVIDED BY WOXY ARE FOR HEALTH INFORMATION AND WELLNESS MONITORING PURPOSES ONLY AND DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CARE.

7.1 非醫療服務

Our health assessments and reports are designed to provide health information to help you better understand your health status. This information should not be considered medical diagnosis or treatment recommendations.

7.2 尋求專業醫療建議

You should always consult with a qualified healthcare provider regarding any medical condition or health concern. Never disregard professional medical advice or delay seeking medical care because of information you have received from our Services.

7.3 緊急情況

If you believe you have a medical emergency, call 911 or go to the nearest emergency room immediately. Our Services are not intended for emergency medical situations.

7.4 檢測結果的局限性

Health test results may be affected by various factors, including but not limited to sample collection, processing, and analysis methods. Test results should be interpreted in the context of your overall health status and medical history and should be reviewed by a qualified healthcare professional.

8. 用戶責任

8.1 準確資訊

You agree to provide accurate, complete, and truthful health information and personal information. Providing false or misleading information may affect the accuracy and effectiveness of our Services and may pose risks to your health.

8.2 遵守指示

You agree to follow all preparation instructions and guidelines we provide, including but not limited to fasting requirements before tests, medication restrictions, and other preparatory steps.

8.3 披露相關資訊

You agree to disclose all relevant health information that may affect our Services, including but not limited to:

  • 目前的醫療狀況和病史
  • 目前服用的藥物和補充劑
  • 已知的過敏反應
  • 懷孕或哺乳狀態
  • 傳染性疾病

8.4 合法使用

You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations.

9. 禁止行為

When using our Services, you agree not to engage in the following conduct:

  • 違反任何適用的法律、法規或第三方權利
  • 提供虛假、誤導或不準確的資訊
  • 冒充他人或虛假陳述您與任何人或實體的關係
  • 干擾或破壞我們的服務或伺服器
  • 嘗試未經授權訪問我們的系統或其他用戶的帳戶
  • 使用自動化工具(如機器人、爬蟲)訪問我們的服務
  • 收集或存儲其他用戶的個人資訊
  • 傳播病毒、惡意軟體或其他有害代碼
  • 從事任何可能損害 WOXY 聲譽或業務的行為
  • 將我們的服務用於任何商業目的,除非事先獲得書面授權
  • 規避、禁用或以其他方式干擾我們服務的安全功能

10. 智慧財產權

10.1 WOXY 的智慧財產權

Our Services and all content, features, and functionality thereof (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by WOXY, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

10.2 有限許可

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services solely for your personal, non-commercial purposes.

10.3 限制

Without our prior written consent, you may not:

  • 複製、修改、分發、出售或出租我們服務的任何部分
  • 對我們的軟體進行逆向工程或嘗試提取源代碼
  • 刪除任何版權、商標或其他專有權利聲明
  • 創建基於我們服務的衍生作品
  • 將我們的內容用於任何商業目的

10.4 商標

WOXY, WOXY Health, and related logos are trademarks of WOXY Health Inc. You may not use these trademarks without our prior written consent.

11. 責任限制

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WOXY, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

11.1 間接損害

Any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services.

11.2 責任上限

In no event shall WOXY's total liability to you for all claims arising out of or relating to the use of or inability to use the Services exceed the amount paid by you to WOXY during the 12 months prior to the claim, or CAD $100, whichever is greater.

11.3 例外情況

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. 賠償

You agree to indemnify, defend, and hold harmless WOXY, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, liability, damage, judgment, award, loss, cost, expense, or fee (including reasonable attorneys' fees) arising out of or relating to:

  • 您違反本條款
  • 您使用我們的服務
  • 您提供的任何內容或資訊
  • 您侵犯任何第三方的權利
  • 您違反任何適用的法律或法規

13. 免責聲明

13.1 「按現狀」提供

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

13.2 不保證

WOXY 不保證:

  • 服務將滿足您的要求
  • 服務將不間斷、及時、安全或無錯誤
  • 通過使用服務獲得的結果將準確或可靠
  • 服務中任何錯誤將被糾正

13.3 第三方內容

Our Services may contain links to third-party websites or services. WOXY is not responsible for the content, privacy policies, or practices of any third-party websites or services.

14. 終止

14.1 您的終止權

You may terminate this Agreement at any time by discontinuing your use of our Services and deleting your account.

14.2 WOXY 的終止權

We may terminate or suspend your access to the Services immediately, without prior notice, in the following circumstances:

  • 您違反本條款的任何規定
  • 您從事欺詐或非法活動
  • 您的行為可能對 WOXY 或其他用戶造成損害
  • 法律要求我們這樣做

14.3 終止的效果

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, and indemnification provisions.

15. 爭議解決

15.1 非正式解決

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us. We will attempt to resolve the dispute within 30 days of receiving your complaint.

15.2 仲裁協議

If a dispute cannot be resolved informally, you and WOXY agree to resolve any dispute through binding arbitration rather than in court. Arbitration will be conducted in accordance with the rules of the Canadian Arbitration Association, with the seat of arbitration in Toronto, Ontario.

15.3 集體訴訟豁免

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class action or other representative proceeding. You waive any right to participate in a class action or class-wide arbitration.

15.4 例外情況

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

16. 準據法與管轄權

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. For any disputes not subject to the arbitration clause, you agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. 可分割性

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent as much as possible. The remaining provisions of these Terms shall continue in full force and effect.

18. 完整協議

These Terms, together with our Privacy Policy and any other legal notices or policies we may publish, constitute the entire agreement between you and WOXY regarding the Services and supersede all prior or contemporaneous oral or written agreements, communications, and proposals between you and WOXY regarding the Services.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19. 條款修改

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a modification is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any modifications become effective, you agree to be bound by the modified Terms. If you do not agree to the new Terms, please stop using the Services.

20. 聯繫資訊

If you have any questions, comments, or complaints about these Terms of Service, please contact us at:

WOXY Health Inc.

Unit 356 – 4750 Yonge Street

Toronto, ON M2N 0J6, Canada

電子郵件: legal@woxy.ca

電話: +1 365-698-5115

確認聲明

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ANY PART, YOU MUST IMMEDIATELY DISCONTINUE YOUR USE OF OUR SERVICES.