Home/Cookie Policy

Cookie Policy for WOXY Health

Effective Date: January 1, 2025|Last Updated: January 1, 2025

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period of time).

Cookies can be set by the website you visit ("first-party cookies") or by third-party services ("third-party cookies"), such as analytics tools, advertising networks, or social media platforms.

3. Types of Cookies We Use

WOXY Health uses the following types of cookies:

4. Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

  • Authentication Cookies: Identify logged-in users and prevent unauthorized access.
  • Security Cookies: Detect abusive behavior and protect user data.
  • Consent Preference Cookies: Remember your cookie consent choices.

5. Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

  • Traffic Analysis: Track page views, session duration, and bounce rates.
  • User Behavior: Understand how users interact with our website.
  • Error Tracking: Identify and fix technical issues.

6. Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language Preferences: Remember your chosen language.
  • Personalized Content: Tailor content based on your preferences.
  • Chat Functionality: Enable live customer support.

7. Targeting/Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

  • Interest-Based Advertising: Display ads based on your browsing history.
  • Retargeting: Show you WOXY ads after you visit other websites.
  • Ad Performance Measurement: Track the effectiveness of advertising campaigns.

8. Third-Party Cookies

WOXY Health uses the following third-party services that may set cookies:

  • Google Analytics: Website traffic and user behavior analysis.
  • Facebook Pixel: Ad targeting and conversion tracking.
  • Supabase: Authentication and database services.
  • Stripe: Payment processing and fraud detection.

10. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time through the "Cookie Settings" link in our website footer.

Granular Control

Our cookie consent tool allows you to choose to accept or reject specific categories of cookies (e.g., analytics, advertising). Strictly necessary cookies cannot be disabled as they are essential for website functionality.

11. Browser Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete all or specific cookies
  • Block third-party cookies
  • Delete all cookies when you close your browser
  • Allow or block cookies from specific websites

For instructions on how to manage cookies, visit:

12. Opt-Out Tools

You can opt out of specific types of tracking using the following tools:

13. Consequences of Disabling Cookies

If you choose to disable or reject cookies, some parts of our website may not function properly. For example:

  • You may not be able to log in to your account
  • Your language preferences may not be saved
  • Certain features may not be available
  • You may see less relevant advertising

14. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

  • Web Beacons (Pixel Tags): Small graphic images embedded in web pages or emails to track user behavior.
  • Local Storage: Allows websites to store data on your device for improved performance.
  • Device Fingerprinting: Collects information about your device to create a unique identifier.

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that can signal to websites you visit that you do not want to be tracked. Currently, our website does not respond to DNT signals because there is no uniform industry standard for interpreting these signals. However, you can use our cookie consent tool to manage your tracking preferences.

16. Data Retention

Data collected through cookies is retained for different periods depending on the cookie type and purpose:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Retained for 24 hours to 2 years depending on cookie settings
  • Analytics Data: Retained for up to 26 months after aggregation and anonymization

17. International Data Transfers

Some data collected through cookies may be transferred to servers outside of Canada, including the United States and the European Union. We ensure that all data transfers comply with PIPEDA requirements and that our third-party service providers provide adequate data protection safeguards.

18. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children through cookies. If you believe we may have collected information from a child, please contact us at privacy@woxyhealth.com.

19. Your Rights

Under PIPEDA, you have the following rights regarding personal information collected through cookies:

  • Right to Access: Request access to information we have collected about you through cookies.
  • Right to Rectification: Request correction of inaccurate information.
  • Right to Erasure: Request deletion of your personal information.
  • Right to Withdraw Consent: Withdraw your consent to non-essential cookies at any time.
  • Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada.

20. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date. If we make material changes, we will notify you by email or by posting a prominent notice on our website.

21. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact our Privacy Officer:

WOXY Health
Privacy Officer
Email: privacy@woxyhealth.com
Phone: +1 (647) 123-4567
Address: 123 Health Street, Toronto, ON M5H 2N2, Canada