# WOXY Health — Full Content Dump for LLMs

> This file contains the complete text content of WOXY Health's key pages, help articles, and blog posts. It is designed for deep content understanding by large language models. Companion to `/llms.txt` for navigation.

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## BUSINESS SNAPSHOT

WOXY Health provides registered nurse-led home care services across Toronto and the Greater Toronto Area. Services include in-home health assessments, advanced health testing (InBody body composition, blood pressure, cholesterol, HbA1c, lung function), post-discharge care, post-surgery recovery, medical escort, hospital bedside support, private nursing, tube care, dementia care, Parkinson's care, stroke recovery, palliative care, and health concierge memberships.

**Location:** 4750 Yonge St Unit 356, North York, ON M2N 0J6, Canada
**Phone:** +1-365-698-5115
**Email:** support@woxy.ca
**Hours:** Monday to Friday, 9:00 AM – 6:00 PM
**Service Area:** Greater Toronto Area (Toronto, North York, Scarborough, Etobicoke, Markham, Richmond Hill, Vaughan, Newmarket, Aurora, Mississauga, Brampton) within ~30 km radius
**Languages:** English, Cantonese, Mandarin
**Credentials:** All nurses are CNO-licensed Registered Nurses (not PSWs or aides)
**Payment:** Private pay (not OHIP-covered); detailed receipts provided for insurance claims; accepts cash, credit, debit
**Pricing:** Health assessments from $280, home care from $180/visit, health concierge from $374-$499/month

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## CORE SERVICES

### Home Care Services (6 services)

**Medical Escort:** Nurse-accompanied escort to appointments, procedures, and specialist visits — door to door.

**Private Care:** In-home private nursing for seniors, post-operative patients, and those needing ongoing personal health support.

**Hospital Bedside Support:** Dedicated registered nurse at the bedside during hospital stays — monitoring, advocacy, and family updates.

**Post-Discharge Care:** Nurse-led at-home care following hospital discharge to ensure safe recovery and prevent readmission.

**Post-Surgery Recovery Care:** Specialised home nursing after surgery — wound care, medication management, and rehabilitation support.

**Tube Care:** Expert home nursing for management of nasogastric, PEG, and urinary catheters across the GTA.

**Why WOXY Home Care:** Registered Nurses (RNs), not PSWs or aides. Bilingual care in English and Chinese (Cantonese/Mandarin). Same-day and next-day appointments available. Care delivered directly to your home or hospital. Transparent pricing with no hidden fees.

**Home Care FAQ:**
- What is home care nursing? Home care nursing is professional nursing care delivered directly to your home or hospital bedside. At WOXY, all home care is provided by Registered Nurses (RNs) licensed with the College of Nurses of Ontario — not PSWs or unregulated aides.
- Which home care services does WOXY offer? WOXY offers six home care services: Medical Escort, Private Care, Hospital Bedside Support, Post-Discharge Care, Post-Surgery Recovery Care, and Tube Care.
- How quickly can a nurse arrive? In most cases we can arrange same-day or next-day visits.
- Are your nurses registered in Ontario? Yes. All WOXY nurses are Registered Nurses (RNs) licensed with the College of Nurses of Ontario (CNO).
- Do you offer bilingual care in Chinese? Yes. WOXY provides care in English, Cantonese, and Mandarin.
- Is home care covered by OHIP? Private home care nursing is not covered by OHIP. We provide itemised receipts that may be submitted to your Health Spending Account (HSA) or Flexible Spending Account (FSA).

### Specialty Care Services (4 services)

**Dementia Care:** Personalised in-home memory care for individuals living with Alzheimer's and other forms of dementia. Our nurses provide cognitive stimulation, daily living support, safety monitoring, and family guidance across Toronto and the GTA.

**Parkinson's Care:** Specialist nurse-led care for individuals living with Parkinson's disease. We support mobility, medication management, fall prevention, and daily independence, delivered at home across Toronto, North York, Scarborough, Markham, and Richmond Hill.

**Stroke Recovery Care:** Nurse-led stroke recovery care at home across the Greater Toronto Area. We support post-stroke rehabilitation, medication adherence, speech and mobility exercises, and family education to maximise recovery outcomes.

**Palliative & Serious Illness Care:** Compassionate in-home palliative care for individuals living with life-limiting conditions. Our experienced nurses provide symptom management, pain relief, personal care, and emotional support, helping clients and families navigate serious illness with dignity.

**Why WOXY Specialty Care:** Registered Nurses Only — every visit is led by an Ontario-licensed RN. Bilingual Care in English, Cantonese, and Mandarin. Same-Day Availability across all GTA cities with no long waitlists. 30 km GTA Coverage from our North York HQ.

**Specialty Care FAQ:**
- What is specialty care and how is it different from regular home care? Specialty care refers to nurse-led home care designed for individuals living with complex, chronic, or life-limiting conditions such as dementia, Parkinson's disease, stroke, or serious illness. Unlike general home care, specialty care involves registered nurses with specific training in these conditions, personalised care plans, and close coordination with the client's medical team.
- Does WOXY Health provide dementia care at home in Toronto? Yes. WOXY Health provides professional in-home dementia care across Toronto and the Greater Toronto Area, including North York, Scarborough, Markham, and Richmond Hill. Our registered nurses offer cognitive stimulation, daily living support, safety monitoring, medication management, and family guidance.
- Is there a Parkinson's care nurse available in North York or Scarborough? Yes. WOXY Health's registered nurses provide Parkinson's care home visits across North York, Scarborough, Markham, Richmond Hill, and all GTA communities within our 30 km service radius.
- Can I get palliative care at home in the GTA? Yes. WOXY Health provides compassionate in-home palliative care across the Greater Toronto Area. Our experienced nurses offer symptom management, pain relief, personal care, and emotional support.
- How quickly can a specialty care nurse arrive at my home? In most cases, WOXY Health can arrange same-day or next-day specialty care visits across Toronto and the GTA.
- Do you offer bilingual specialty care in Chinese for GTA families? Yes. WOXY Health provides specialty care in English, Cantonese, and Mandarin.

### Health Assessments & Testing

**Health Assessment:** Comprehensive nurse-led home health assessments — initial assessment, chronic disease screening, advanced comprehensive testing. Five clinical tests in 60 minutes with instant metabolic screening, body composition analysis, lung function, and full vitals with registered nurse interpretation.

**Body Composition Test (InBody 570):** Muscle mass, body fat, water balance, segmental analysis. Results available immediately.

**Home Lab:** Blood work and lab testing services at home including cholesterol, HbA1c, and more.

**Lung Function (Spirometry):** Measures how much air you can exhale and how quickly — FVC, FEV1, FEV1/FVC ratio, PEF, and lung age.

**Blood Pressure Monitoring:** Blood pressure monitoring and hypertension management at home.

**Cholesterol Testing:** Cholesterol and lipid panel testing with instant results.

**HbA1c Testing:** Diabetes screening and blood sugar monitoring.

### Health Management

**Health Concierge:** Ongoing health concierge membership with dedicated RN — monthly check-ins, appointment coordination, 24/7 messaging. Subscription plans: Monthly $499, 6-month $424/month (save 15%), Annual $374/month (save 25%).

**Health Trend:** Historical health metrics tracking — body composition trends, blood pressure history, segmental analysis over time.

**Personalised Plan:** Personalised health plan builder covering nutrition, exercise, lifestyle, and reassessment.

### Home Page FAQ (12 questions)

Q: Does WOXY Health provide home care in Toronto?
A: Yes. WOXY Health provides home care in Toronto with registered nurse home visits across the Greater Toronto Area. We serve all major GTA cities including North York, Downtown Toronto, Scarborough, Markham, Richmond Hill, Vaughan, Newmarket, and Aurora. No referral is required.

Q: What home care services are available in Toronto?
A: WOXY Health provides a full range of nurse-led home care services in Toronto and the GTA, including initial health assessments, advanced health testing (blood pressure, cholesterol, HbA1c, lung function), post-discharge care, post-surgery recovery care, medical escort, hospital bedside support, private care, tube care, and Private Health Management. All home care services are delivered directly to your home in Toronto.

Q: Is there home care in North York?
A: Yes. WOXY Health is headquartered in North York at 4750 Yonge St Unit 356. We provide home care services across all of North York, including initial health assessments, post-discharge care, post-surgery recovery, and private nursing care. Same-day and next-day home care visits are available in North York.

Q: Do you offer bilingual Chinese home care in the GTA?
A: Yes. WOXY Health provides home care in English, Cantonese, and Mandarin. Bilingual nursing care is particularly valued by clients in Richmond Hill, Markham, Scarborough, and North York who prefer to communicate in Chinese during their home care visits.

Q: How much does home care cost in Toronto?
A: WOXY Health offers transparent, competitive pricing for home care in Toronto. Individual services start from $50 for health assessments. Home care visits begin at $149. We also offer subscription plans: Monthly at $499, 6-month at $424 per month (save 15%), and Annual at $374 per month (save 25%). All plans include the same comprehensive services.

Q: Can I get a private nurse home visit in Toronto?
A: Yes. WOXY Health provides private registered nurse home visits across Toronto and the Greater Toronto Area. Same-day and next-day home care appointments are available. Our registered nurses are fully licensed in Ontario and bring all necessary medical equipment to your location.

Q: What health assessments do you offer at home?
A: We offer comprehensive in-home health assessments including InBody body composition analysis, blood pressure and ECG monitoring, cholesterol and lipid panel testing, HbA1c diabetes monitoring, lung function spirometry, grip strength testing, and metabolic rate analysis. All tests are performed by a registered nurse with clinical-grade equipment.

Q: What is Private Health Management?
A: Private Health Management is an ongoing health support service for individuals and families who value continuity, clarity, and having a dedicated medical partner. Your assigned registered nurse monitors your health over time, coordinates follow-up care, helps you navigate the healthcare system, and supports informed decisions beyond a single appointment.

Q: What is the difference between home care services and home health assessments?
A: Home health assessments are clinical diagnostic tests performed by a registered nurse to measure your health metrics — like body composition, cholesterol, blood pressure, and lung function. Home care services are ongoing nursing care delivered in your home, such as post-discharge recovery support, medical escort, private nursing care, and hospital bedside support. Many clients start with an assessment and then transition into ongoing care.

Q: Can I get a private nurse home visit for post-surgery recovery in the GTA?
A: Yes. WOXY Health provides specialized post-surgery recovery care across the GTA. Our registered nurses deliver wound care, medication management, mobility assistance, and recovery monitoring directly in your home. This service is designed to ensure safe healing, prevent complications, and reduce the risk of hospital readmission after surgery.

Q: Are your nurses certified in Ontario?
A: Yes. All WOXY nurses are Registered Nurses (RN) licensed with the College of Nurses of Ontario (CNO). Every team member undergoes rigorous background checks, holds professional liability insurance, and has extensive clinical experience in their specialty area. We also have bilingual nurses who speak Cantonese and Mandarin.

Q: How quickly can I book a nurse home visit in Toronto?
A: We offer same-day and next-day nurse home visits across Toronto based on availability. Most routine appointments can be booked within 24 to 48 hours. Home visits include flexible scheduling options, including evenings and weekends, to accommodate your schedule.

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## HELP CENTER KNOWLEDGE BASE

### How WOXY Pricing Works

WOXY prices its home care services transparently with three service tiers, Ontario HST (13%), and no hidden fees. PSW 4-hour Standard: $140.00 ($158.20 with HST). PSW 8-hour Extended: $240.00 ($271.20 with HST). Homemaker 2-hour Essential: $120.00 ($135.60 with HST). Homemaker 4-hour Standard: $220.00 ($248.60 with HST). Homemaker 8-hour Full-Day: $400.00 ($452.00 with HST). Nursing Care: 4-12 hours custom, priced by care plan, quoted before booking. Same-day surcharge of $50 applies to same-calendar-day bookings (waived for future-dated bookings).

### How to Pay for Your Booking

WOXY accepts Visa, Mastercard, American Express, and Interac e-Transfer. A pay-at-appointment option is available for select service types. Payment is processed securely through Stripe (PCI-DSS Level 1). If a payment fails during checkout, the booking record may be created with Pending status. You will not receive confirmation until payment is successfully processed.

### How to Book a Home Care Visit

Step 1: Choose the right service. WOXY offers Nursing Care (RN-led), Personal Support Worker (PSW), and Homemaker Services. Nursing is for clinical needs — post-surgery recovery, wound care, medication administration, tube care, vital signs monitoring, and medical escort. PSW is for daily living assistance — bathing, dressing, meal preparation, mobility support, and companionship. Homemaker is for household support — cleaning, laundry, meal preparation, and light errands.

Step 2: Open the WOXY Booking Dashboard. Log in to your dashboard and navigate to the service. You can also call +1-365-698-5115 for phone booking or email support@woxy.ca.

Step 3: Select your service and visit duration. PSW visits: 4-hour standard ($140) or 8-hour extended ($240). Homemaker visits: 2-hour essential ($120), 4-hour standard ($220), or 8-hour full-day ($400). Nursing care blocks: 4-hour, 8-hour, or 12-hour private care blocks, plus structured post-discharge and post-surgery visit packages. All prices subject to Ontario HST (13%).

Step 4: Pick your date, time, and address. Home care services operate 24/7 with minimum 2-hour notice. Health assessments follow Monday-Saturday schedule with 4-hour minimum notice. WOXY serves all of the GTA — Toronto, North York, Scarborough, Markham, Richmond Hill, Vaughan, Mississauga, Brampton, Etobicoke. For hospital visits, select Hospital address type and add ward/room number.

Step 5: Review, pay, and confirm. Checkout shows base service fee, same-day surcharge ($50 if applicable), and Ontario HST (13%). Payment options include credit cards and pay-at-appointment. After payment, you receive email confirmation from noreply@updates.woxy.ca and SMS confirmation with booking reference, date, time, and address.

Step 6: After booking. WOXY matches you with a qualified caregiver based on clinical skill, language preference, and geographic proximity. Prepare medications, medical records, clear entry path, and any special equipment. For nursing visits: wound dressings, medical devices, or physician instructions.

### How to Choose Between PSW, Nursing, and Homemaking Services

WOXY Health offers three categories of home care service. Nursing Care (RN-led) is clinical care delivered by a CNO-registered Registered Nurse covering wound care, medication administration, post-surgery recovery, tube care, vital signs monitoring, and medical escort. PSW is non-clinical daily living assistance covering bathing, dressing, meal preparation, mobility support, toileting, and companionship. Homemaker Services is household support for seniors who do not require clinical or personal care covering cleaning, laundry, meal preparation, grocery shopping, and light errands.

Comparison table: Nursing Care is delivered by CNO-registered RNs, regulated by College of Nurses of Ontario. Full scope of clinical tasks: wound care, injections, IV therapy, tube feeds, vital signs, clinical assessment. Personal care included when clinically necessary. Visit durations: 4hr, 8hr, 12hr blocks. Same-day available with 2-hour notice. Languages: English, Cantonese, Mandarin. Not covered by OHIP (private pay, HSA, or insurance).

PSW is delivered by certified PSWs (Ontario PSW program). No clinical tasks — PSWs cannot perform clinical procedures. Full personal care: bathing, dressing, grooming, toileting. Safe transfers, walking assistance, fall prevention. Full meal preparation and feeding assistance. Core companionship part of every visit. Light tidying related to care tasks. 4hr ($140) or 8hr ($240) sessions. Same-day available with 2-hour notice.

Homemaker is delivered by trained homemakers. No clinical tasks. No personal care. No mobility support. Meal preparation and kitchen cleaning. Incidental companionship. Full household tasks: cleaning, laundry, grocery shopping, errands. 2hr ($120), 4hr ($220), 8hr ($400). Same-day available with 2-hour notice.

Choose nursing care when: a surgical wound, pressure injury, or diabetic ulcer requires professional assessment; medications need administration by injection, IV, or feeding tube; a family member just discharged from hospital needs clinical monitoring; vital signs need tracking and interpretation; a chronic condition requires active management; a palliative care plan requires pain assessment and family coaching.

Choose PSW when: a parent is medically stable but struggles with bathing, dressing, grooming, or toileting; meal preparation has become difficult; mobility has declined and falls are a concern; a family caregiver needs regular respite; a senior living alone benefits from companionship; a family member with dementia needs consistent, familiar caregiver.

Choose homemaker when: the client bathes, dresses, and moves independently; primary need is housekeeping; meal preparation needed but client eats independently; grocery shopping and errands have become difficult; seasonal household tasks need help.

Common scenarios: Parent just discharged after surgery → Nursing Care (RN-led). Elderly parent stable but cannot bathe/dress alone → PSW. Senior independent but house unmanageable → Homemaker. Family member with dementia needing supervision → PSW with dementia training. Wound not healing properly → Nursing Care. Parent needs personal care AND house is messy → PSW (primary) + Homemaker (supplementary). Palliative care at home → Nursing Care (RN-led). Primary caregiver needs respite → PSW.

Yes, you can combine service types. Common combinations: RN twice weekly + PSW daily (RN handles clinical, PSW covers daily living). PSW daily + Homemaker weekly (PSW provides personal care, homemaker handles deep cleaning). RN for clinical oversight + PSW for ongoing support (chronic conditions like COPD, heart failure, Parkinson's).

### What a PSW Does During a Home Visit

A Personal Support Worker (PSW) is a certified healthcare professional trained to assist with non-clinical activities of daily living. PSWs are certified through Ontario PSW programs. At WOXY Health, every PSW undergoes additional orientation covering fall prevention, safe transfer techniques, dementia-friendly communication, and visit documentation standards.

Task breakdown for a 4-hour visit:
- Personal Care and Hygiene (45-75 min): Bathing/showering assistance, sponge bathing, hair washing, oral care, grooming, dressing, toileting, incontinence care, skin moisturising, nail care (filing only).
- Mobility and Transfers (20-40 min): Walking assistance, supervised ambulation, bed-to-chair transfers, toilet transfers, use of gait belts and slide boards, wheelchair repositioning.
- Meal Preparation and Nutrition (45-60 min): Meal planning and cooking, dietary alignment (low-sodium, diabetic, soft-food, culturally specific), feeding assistance, hydration monitoring, kitchen cleanup.
- Companionship and Engagement (ongoing): Conversation, accompaniment on short walks, assistance with phone calls, cognitive stimulation activities, dementia-friendly communication.
- Positioning and Comfort (15-25 min): Repositioning in bed/chair, pillow alignment, pressure relief, comfort adjustments, range-of-motion exercises.
- Home Safety Monitoring (10-20 min): Clearing walkways, securing loose rugs, checking lighting, ensuring emergency contacts accessible, monitoring fall hazards, medication storage safety check.
- Light Housekeeping (15-20 min): Tidying care areas, making bed, washing dishes, laundry related to care tasks, taking out garbage.
- Medication Reminders (5-10 min): Reminding client to take scheduled medications, checking safe storage, noting missed doses.
- Documentation and Reporting (10-15 min): Visit notes, documenting changes in condition/mood, flagging safety concerns.

What PSWs CANNOT do: Administer medications by any route (can only remind); perform wound care or dressing changes; take clinical vital sign measurements for medical decision-making; manage IV lines, feeding tubes, catheters, or any medical device; make clinical assessments or diagnoses; cut nails, trim corns/calluses, or provide foot care beyond basic washing; perform heavy lifting or two-person transfers alone.

### PSW vs. Registered Nurse: Understanding the Difference

PSW focuses on non-clinical, hands-on assistance with activities of daily living — bathing, grooming, dressing, toileting, meal preparation, feeding assistance, mobility support, transfer assistance, companionship, and light safety monitoring. PSWs are certified through Ontario PSW programs.

RN is licensed with the College of Nurses of Ontario and provides clinical care — medication administration and management, wound care and dressing changes, vital signs monitoring, post-surgical recovery support, chronic condition management, catheter and tube care, and clinical assessments.

Choose PSW when primary needs are assistance with daily routines, personal hygiene, mobility, meal support, companionship, or respite. Ideal for seniors who are medically stable but need help maintaining independence.

Choose RN when clinical care is required — post-discharge monitoring, wound care, medication administration, IV therapy, catheter management, tube care, vital signs tracking, or any situation requiring clinical assessment or decision.

PSW and RN services can work together. A typical arrangement: RN visits twice weekly for clinical monitoring and wound care, while PSW visits daily for personal care, meal preparation, and companionship.

### What Home Care Services Are Available

Health assessments: Comprehensive health evaluations performed by registered nurses in your home, including blood pressure, cholesterol, HbA1c, lung function, and body composition analysis. Post-surgery recovery: Specialized care after hospital discharge to ensure proper wound management, medication compliance, and recovery monitoring. Medical escort and bedside support: Accompaniment to medical appointments and dedicated bedside care during hospital stays. Private nursing and tube care: Ongoing private nursing for complex needs including feeding tube management, medication administration, and vital signs monitoring.

### What to Expect During a Nurse Home Visit

Arrival and identification: Your nurse will arrive within the scheduled window, wearing WOXY identification and a blue verified badge showing their active CNO registration. Health check and assessment: The nurse will review your health history, take vital signs, and perform any ordered tests or assessments in a comfortable, private setting. Documentation and next steps: All findings are documented in your secure health record. You will receive a summary before the nurse leaves, with clear next steps and follow-up instructions.

### How Much Does Home Care Cost?

Single home care visits start from $180 depending on service type and duration. Health assessments range from $120 to $350 based on complexity and number of tests included. Ongoing care plans offer discounted rates for regular visits. Monthly packages include scheduled assessments, nurse visits, and priority booking. We accept all major credit cards, Interac e-Transfer, and HSA/insurance receipts are provided for all services.

### Is Home Care Covered by OHIP?

What OHIP covers: OHIP covers medically necessary services delivered in hospitals and clinics by physicians. Home care nursing provided by CCAC/LHIN is limited to post-acute cases with strict eligibility criteria. What OHIP does not cover: Preventive health assessments, private duty nursing, ongoing wellness monitoring, and elective home care services. Using HSA and private insurance: WOXY provides itemised receipts for all services. These can be submitted to your Health Spending Account (HSA), workplace wellness benefits, or private insurance plans. Tax deductions: Home care expenses may be eligible for the Medical Expense Tax Credit (METC).

### How to Verify a CNO-Registered Nurse

Check the CNO public register at cno.org using the "Find a Nurse" search tool. Enter the nurse's first and last name to view registration status, category (RN or RPN), and any disciplinary history. The blue verified badge on WOXY means we have independently confirmed active CNO registration, liability insurance, and background check within the last 12 months. If you have concerns about credentials, contact support@woxy.ca or call +1-365-698-5115. We re-verify all credentials quarterly.

### How Do I Arrange Care for My Parent?

Start with a health assessment so our registered nurse can evaluate your parent's current health status, medication list, mobility level, and care needs. Share the full medication list, allergies, preferred language, emergency contacts, and specific concerns. Family members receive real-time visit summaries through the WOXY app after each appointment. Signs your parent needs more care: frequent falls, missed medications, unexplained weight loss, increasing confusion, and difficulty with daily activities.

### How to Access Your Health Reports

Sign in to your WOXY account and navigate to Health Reports from your dashboard. Each report includes full results, trends over time, and nurse recommendations. Download PDF to save a copy. Use the Share button to send a secure link to your family physician or specialist. Links expire after 30 days for privacy.

### PSW Visit Duration, Scheduling, and Pricing

Visit duration options: 4-hour Standard Care Block at $140 per session includes personal care, safe mobility, toileting, medication reminders, companionship, and visit notes. 8-hour Extended Support at $240 per session includes all 4-hour services plus full-day coverage, continuous mealtime assistance, hydration monitoring, and family coordination.

Custom and ongoing care plans: Flexible hours and visit frequency, multiple visits per week, overnight or live-in options, specialized care coordination, dedicated caregiver assignment, and family portal access.

Same-day and next-day availability: For urgent situations, WOXY makes every effort to arrange same-day or next-day PSW support. Toronto, North York, Scarborough, and Markham typically have fastest response times.

Every PSW visit fee is all-inclusive: caregiver travel time, hands-on personal care, meal preparation, mobility assistance, companionship, documentation, and coordination with nursing teams.

### PSW Care Plans, Continuity, and How Families Stay Informed

Every PSW service begins with a free initial care assessment. A care coordinator visits your home to understand care needs, preferences, dietary requirements, mobility status, and safety concerns. A personalised care plan is developed covering personal care scope, meal arrangements, visit frequency, and special considerations.

Whenever possible, WOXY assigns a consistent PSW to build familiarity, trust, and routine. Continuity is prioritised for all ongoing care plans. After every visit, a written visit note documents care provided, client condition and mood, observations, and recommendations. Weekly or bi-weekly summaries track trends across multiple visits.

Care plans are designed to adapt as needs change — mobility decline, dietary changes, new medical diagnoses. Families can request plan reviews anytime. When PSW service overlaps with RN-led clinical care, PSW and nurse teams coordinate closely.

### PSW Service Areas, Same-Day Availability, and How to Get Started

WOXY provides PSW services across the entire GTA — Toronto, North York, Scarborough, Markham, Richmond Hill, Vaughan, Mississauga, Brampton, and Etobicoke. Caregivers travel from our North York office to serve communities within a 30 km radius.

Standard bookings: recommend 24-48 hours advance scheduling for best caregiver match. Urgent situations: same-day or next-day support available. Fastest response in Toronto, North York, Scarborough, and Markham.

Getting started: Step 1 — Contact WOXY at +1-365-698-5115 or dashboard to request initial care assessment. Step 2 — Care coordinator visits for free assessment. Step 3 — Review and approve care plan, we match PSW and confirm first visit. Most families: first contact to first visit within 3-5 business days.

### How WOXY Screens Every Caregiver

Multi-layer vetting process: CNO registration independently verified through CNO public Find a Nurse registry (re-verified every 3 months). Vulnerable Sector Screening (VSS) — enhanced police background check required for all caregivers. Any conviction involving violence, theft, fraud, or offences against vulnerable persons results in permanent disqualification. Two professional references contacted by direct phone/email. Skills assessment and WOXY orientation before seeing any client. Ongoing quarterly re-verification of CNO registration, annual VSS renewal, mandatory refresher training every 12 months.

### The Blue Verified Badge

Three-part confirmation: (1) Active CNO registration with no restrictions — independently verified. (2) Vulnerable Sector Screening clearance within past 12 months. (3) WOXY full vetting completion — skills, references, and orientation passed. All three must be confirmed. Badge removed immediately if any check fails. CNO re-checked every 3 months, VSS renewed annually, skills assessed every 12 months.

### PSW, RPN, and RN Credentials: Understanding the Difference

PSW: Completes recognised Ontario PSW training program. Assists with personal hygiene, mobility, meal preparation, dementia-friendly communication, and home safety. Cannot administer injections, perform clinical wound care, or make clinical decisions.

RPN (Registered Practical Nurse): CNO-licensed, holds practical nursing diploma. Can administer oral medications and subcutaneous injections, perform wound care, monitor vital signs, and manage urinary catheters for stable, predictable conditions.

RN (Registered Nurse): Bachelor degree in nursing, broadest scope. Can perform all RPN tasks plus IV therapy, NG and PEG tube management, complex wound care, palliative care coordination, and clinical assessment of complex or unstable conditions.

### Vulnerable Sector Screening

VSS is an enhanced police background check required under the Criminal Records Act for people working with vulnerable populations including seniors. VSS surfaces sexual offences for which a record suspension has been granted — records that would not appear on a standard check. Permanent disqualification at WOXY for any conviction involving violence, theft, fraud, exploitation, or any sexual offence. VSS renewed annually for all active caregivers. Caregivers missing renewal are placed on administrative hold.

### How WOXY Matches Clients with the Right Caregiver

Four-factor matching system: (1) Clinical skill and service type — dispatch filters for caregivers whose verified skills match the service requested. (2) Language preference — treated as high-priority criterion, not optional. Available in English, Cantonese, and Mandarin. (3) Geographic proximity — prioritises caregivers closest to your address across the GTA. (4) Caregiver continuity — once matched with positive visit, same caregiver assigned as first preference for all future visits.

### Language Matching: How to Request a Bilingual Caregiver

WOXY treats language matching as a first-priority criterion in the dispatch system. All services available in English, Cantonese, and Mandarin. Specify preferred language when booking through dashboard or by phone. Families are never assigned a non-bilingual caregiver without prior notification and agreement. For bilingual caregiver not immediately available, families are informed and offered alternatives.

### Caregiver Continuity: Same Nurse Every Visit

Continuity is the system default for ongoing care plans. For seniors with dementia, Parkinson's disease, or anxiety, consistency is a clinical requirement. Formally request same caregiver by calling +1-365-698-5115, emailing support@woxy.ca, or logging into dashboard. When regular caregiver unavailable, families are always notified before the visit. For dementia and palliative clients, caregiver changes require clinical team approval and formal handover.

### Clinical Skill Matching

Specialty-specific experience is captured, verified, and used as a primary matching criterion. Competency tags assigned by WOXY clinical leadership after reviewing employment history, post-registration training, and practical skills — never self-reported. Six core nursing disciplines: wound care, palliative, dementia, stroke rehabilitation, geriatric, and bilingual nursing.

### Same-Day and Urgent Caregiver Matching

WOXY dispatch system runs 24 hours a day. Urgent requests before 10:00 AM typically confirmed by early afternoon. Minimum notice: 2 hours for home care. For post-discharge urgent matching, contact care team before expected discharge date. Have ready: full address, type of care needed, preferred language, earliest arrival time, health conditions. If same-day matching cannot be confirmed, never charged for visit that does not occur — full refund including any prepaid fees.

### How to Update Matching Preferences and Care Plan

Care plans are living documents, not fixed contracts. No penalties for changes. Most changes applied within 24 hours. Changeable preferences: language, clinical skill requirement, caregiver continuity, visit frequency, visit duration, geographic address. Request by phone (+1-365-698-5115), email (support@woxy.ca), or dashboard. Changes apply to all future bookings. For existing visit changes, contact team at least 48 hours before.

### Nursing Disciplines on the WOXY Care Team

Six clinical disciplines: Wound care nursing (post-surgical incisions, pressure injuries, venous/arterial ulcers, diabetic foot ulcers, dehisced wounds, infected wounds). Palliative care nursing (comfort-focused clinical care, pain assessment, opioid monitoring, subcutaneous medication, family coaching). Dementia and cognitive care nursing (person-centred communication, cognitive/behavioural observation, polypharmacy risk monitoring, home safety). Stroke and rehabilitation nursing (neurological checks, anticoagulant monitoring, fall risk assessment, physiotherapy coordination). Geriatric nursing (polypharmacy review, frailty assessment, multi-condition monitoring for heart failure, COPD, CKD, diabetes, Parkinson's). Bilingual nursing in Cantonese and Mandarin (all six disciplines available).

### How Care Plans Are Built, Updated, and Communicated

Every care plan begins with a free initial home assessment by a care coordinator. Written personalised care plan prepared within 24-48 hours, shared with family for review before services begin. Care plan specifies: type of care, frequency/duration of visits, specific tasks, dietary instructions, emergency contacts, language preference, and goals of care.

Updates triggered by: new diagnosis or hospital discharge, significant change in mobility/cognition, family request, clinical recommendation from GP/specialist, or scheduled formal review at 30-day or 90-day mark. Changes applied within 24 hours.

After every visit, caregiver completes structured visit note documenting tasks completed, client condition/mood, observations, concerns/incidents, and recommendations. Every ongoing care plan assigned a named care coordinator as primary family contact.

### Trust Standards: PHIPA Compliance, Liability Insurance, Client Safety

PHIPA compliance: All personal health information governed by Ontario's Personal Health Information Protection Act. WOXY operates as health information custodian. Health information collected only for specific care service, stored in encrypted systems, never shared without explicit written consent. Right to access own health records anytime.

Professional liability insurance: Every RN holds active professional liability insurance as CNO registration condition. Verified at onboarding and annual re-verification. Nurses without active insurance suspended from clinical visits.

Consent protocols: Structured consent before any clinical service — service consent, information sharing consent, data handling consent. Documented before every series of visits, reviewed when care plan changes. Can withdraw/modify consent anytime by calling +1-365-698-5115.

Incident response: Caregiver follows emergency protocols, notifies dispatch immediately, documents incident. 911 called first for life-threatening emergencies. Care coordination team contacts primary family contact as soon as situation stable. Written incident report shared within 24 hours. Every incident triggers formal clinical quality review.

Ongoing monitoring: CNO registration re-checked quarterly, VSS renewed annually, liability insurance confirmed annually, client feedback and incident flags reviewed after every complaint.

### Understanding the RN and RPN Roles in WOXY Home Care

Both RN and RPN are CNO-licensed. Distinction is scope of practice. RPN: licensed for stable, predictable, less complex conditions. Can administer oral medications and subcutaneous injections, perform wound assessment/dressing changes for non-complex wounds, monitor vital signs, manage urinary catheters for stable clients. RN: four-year BSN, broadest scope. Can initiate/manage IV therapy, manage NG/PEG tube feeds, perform complex wound care including dehisced wounds and cavity packing, assess complex/unstable conditions requiring real-time clinical judgment, provide palliative care clinical oversight.

WOXY assigns RN or RPN based on: service type and clinical complexity, specific tasks needed (IV therapy always requires RN), client care plan and health status, caregiver availability. You can request RN or RPN specifically when booking.

### How Far in Advance to Book Home Care

Standard booking window: 24-48 hours ahead for most visits. Same-day visits available every day including weekends. Urgent requests before 10 AM typically confirmed by early afternoon. Popular morning slots (8-11 AM) fill fastest — book 3-5 days ahead for weekend or holiday appointments. Evening visits after 6 PM available but limited. New clients: health assessments require 48 hours lead time for nurse to review health history. Existing clients: follow-up visits often schedulable with few hours notice.

### What Happens After You Book

Email confirmation from noreply@updates.woxy.ca with booking reference, service type, date, time, address, cancellation policy, and calendar invite (.ics). SMS messages at key moments: immediately after booking with reference/date/time, reminder before visit with reschedule option, en-route notification with ETA and provider details. Provider assigned during business hours shortly after booking; after-hours bookings processed next dispatch cycle. Track booking status in WOXY account: Confirmed (payment received), Provider Assigned, En Route, In Progress, Completed.

### Understanding Your Confirmation Email

Contains: service name and plan, date/time (Eastern Time), service address and entry instructions, payment status, price breakdown with base cost and HST, View Booking Details button, cancellation policy summary, location info. Sent from noreply@updates.woxy.ca with subject "Appointment Confirmation." If not received: check spam/junk, promotions tab (Gmail), verify email address, ensure inbox not full. Contact team to verify and resend if needed. Add noreply@updates.woxy.ca to safe sender list.

### SMS and Notification Updates

Notifications at key stages: confirmation SMS immediately after booking, reminder approximately 24 hours before appointment, confirmation if rescheduled or cancelled. Language determined by profile preference (English, Traditional Chinese). If not receiving SMS: verify phone number correct with country code, check device messaging app for blocked senders, check do-not-disturb mode. Email serves as complete backup for all booking communications.

### How to Check Your Booking Status

Two ways: via confirmation email/SMS direct link (no login required), or through account booking history. Status timeline: Pending (booking received, payment processing), Confirmed (booking and payment processed), Completed (appointment done, reports being prepared). Provider assignment shows full name, professional role, photo, verification status, experience, languages, bio. Payment status: Paid Online (Stripe) or Pay at Appointment.

### What to Expect Before Arrival

Provider assignment not instantaneous — depends on staff scheduling, service complexity, geographic proximity. Before provider arrives: ensure entry accessible and well-lit, have medical records/medication lists/allergy info/insurance cards ready, prepare clean comfortable work area, write down symptoms/questions, ensure care recipient or responsible caregiver present. At door: provider introduces by name, identifies service. Verify against booking details page. During visit: provider confirms identity, reviews purpose, asks about symptoms/medications/allergies, explains each step, obtains verbal consent. After visit: provider cleans up, may provide verbal instructions/immediate observations, notes follow-up recommendations, confirms payment if applicable.

### When Your Booking Is Confirmed

After checkout: booking created, payment processed, confirmation email from noreply@updates.woxy.ca sent, confirmation SMS sent, internal notification to scheduling team. Payment confirmation (from payment processor, confirms funds authorised) is different from booking confirmation (from WOXY Health, confirms appointment scheduled). Booking fully confirmed when: received WOXY confirmation email with subject "Appointment Confirmation," received confirmation SMS, booking details page shows Confirmed status, payment status matches selected option.

### After Your Visit: Reports and Follow-Up

After visit: visit summary notification via email and in-app message including narrative report of clinical observations, biometric data formatted for comparison, follow-up recommendations, secure share link for physician/insurance. Lab result timelines vary: cholesterol/HbA1c through partner labs; lung function interpreted during visit with formal report after; InBody full report with trend analysis after visit; blood pressure results immediately. Follow-up recommendations may include: suggested revisit interval, specialist referral, lifestyle modifications, medication review. Access health records anytime in WOXY account — complete visit timeline, download summaries, track biometric trends, share with doctor via secure link. All records PHIPA-compliant.

### Understanding Your InBody Body Composition Report

InBody score: composite metric reflecting overall body composition balance. Scores closer to 80 suggest healthier muscle-fat balance. Health summary card shows weight, BMI, body fat percentage with colour-coded indicators. Body composition breakdown: skeletal muscle mass, body fat mass, total body water (intracellular/extracellular), basal metabolic rate (BMR). Visceral fat level: fat around internal organs, metabolically active, associated with cardiovascular/metabolic risk when elevated. Segmental analysis: muscle and fat distribution across five regions — left arm, right arm, trunk, left leg, right leg. Colour coding indicates typical range. Trend analysis: sparkline charts across multiple visits, difference between first and most recent visit. Access report in WOXY account health reports section, download PDF, share secure link (auto-expires).

### Accessing Your Lung Function Spirometry Report

FVC (Forced Vital Capacity): total volume forcefully exhaled after deep breath, compared to predicted value based on age/height/gender/ethnicity. At or above 80% predicted is normal range. FEV1 (Forced Expiratory Volume): volume exhaled in first second, key airway obstruction indicator. Below 80% may indicate airway narrowing. FEV1/FVC ratio: below 70% suggests obstructive pattern. PEF (Peak Expiratory Flow): maximum exhalation speed. FEF25-75%: mid-range flow, sensitive to early small airway changes. Lung age: compares measured function to average healthy person at different ages. Status colours: Green (normal, >=80% predicted), Amber (mild, 70-79%), Orange (moderate, 60-69%), Red (severe, below 60%). Clinical insights button generates automated analysis of flagged metrics.

### Reviewing Your Blood Pressure Trends Over Time

Dashboard shows mini chart plotting systolic and diastolic over time. Multiple readings switch to weekly view with daily range bars. Numbers: systolic (heart beats) and diastolic (heart rests), mmHg. 120/80 commonly referenced normal. Trend value: consistent upward trend across multiple readings over days/weeks stronger signal than single high reading. Consider follow-up: sustained upward trend over 2+ weeks or multiple consecutive elevated readings. Tips: sit quietly 5 minutes before, arm at heart level, avoid caffeine/exercise/smoking 30min prior, same time of day, multiple readings averaged more representative.

### Clinical Summaries and AI Health Documents

AI clinical summary generator: guides describing symptoms in plain language, produces structured medical summary with chief complaint, symptom list with duration/severity, relevant health metrics, concise narrative for physician. Supports English, Mandarin, Cantonese input. Does not diagnose or recommend treatments. My Documents library: stores all saved clinical summaries and uploaded health documents, chronologically organised, full view with structured symptom list. Share function generates secure link (auto-expires). Privacy: AI summaries processed to structure input but not used to train external models. All documents governed by same PHIPA protections as health record.

### Receipts, Invoices, and Payment Records

Two document types: Receipt (issued when payment completed at booking, confirms transaction with service cost/HST/total breakdown, payment method, transaction reference). Invoice (issued for pay-at-appointment or service added to existing care plan, itemises each service line, date, provider, amount due).

Each document contains: name and service address, service type and description, date/time, base service fee, Ontario HST amount and rate, total in CAD, payment status, unique document number.

Access records: log in, navigate to billing section, listed chronologically. Tap any entry to view full document or download PDF. For insurance/tax: formatted for HSA, workplace wellness, private insurance. Qualifies for Medical Expense Tax Credit (METC). Missing documents: check payment fully processed. Pending transactions may not generate final receipt until cleared. Pay-at-appointment invoices appear within 1 business day.

### Refund and Cancellation Policy

24-hour full refund window: cancellations at least 24 hours before visit fully refunded. Late cancellations may incur fee. Same-day surcharge refundable if WOXY cancels (no provider assigned), you reschedule 24+ hours out, you cancel within permitted window, or WOXY cancels for operational reasons. Not refundable if cancelled inside late cancellation window or visit proceeds. Refunds processed back to original payment method within 5-10 business days.

### How to Reschedule or Cancel an Appointment

Log in, navigate to Appointments, see all upcoming visits. Click appointment to change, select new date/time from available slots. Cancellations at least 24 hours before visit fully refunded. Late cancellations may incur fee.

### What Home Care Services Are Available (Detailed)

Health assessments: comprehensive evaluations by RNs including blood pressure, cholesterol, HbA1c, lung function, body composition. Post-surgery recovery: specialized care after hospital discharge for wound management, medication compliance, recovery monitoring. Medical escort and bedside support: accompaniment to appointments, dedicated bedside care during hospital stays. Private nursing and tube care: ongoing nursing for complex needs including feeding tube management, medication administration, vital signs monitoring.

### Same-Day Home Care vs Health Assessment Availability

Home care: 24/7 schedule, bookings accepted any time including weekends and most holidays. Minimum 2-hour notice. Slots spaced 60 minutes apart. Health assessments: Monday-Saturday, 9AM-7PM weekdays, 9AM-5PM Saturdays. No Sunday assessments. Minimum 4-hour notice. Slots spaced 30 minutes apart. Booking calendar automatically enforces correct rules based on service type.

### How the Provider Dispatch Pool Works

Real-time list of confirmed bookings without assigned provider, organised by service type, geographic area, appointment time, required skills. Providers see available jobs on WOXY app — service type, estimated time, neighbourhood, estimated payout, client notes. Accept commits to arrival, Decline returns job to pool (no penalty). Direct job offers with time-limited windows: up to 48 hours for future bookings, within the hour for same-day. If no provider accepts: dispatch team alerted, search radius expanded, client notified with next available slot, full refund including same-day fee if cannot be fulfilled.

### What to Do When Same-Day Slots Are Full

Slots calculated from scheduling rules, not live provider count. Slot may appear bookable even if all qualified providers already assigned. Guaranteed full refund if no provider assigned before appointment time — automatic, no cancellation request needed, returned to original payment method within 5-10 business days. Next available standard slot typically within 24-48 hours. For urgent needs, call +1-365-698-5115 for priority dispatch options. Tips to improve same-day confirmation: book earlier (before 10AM), be flexible with time window, provide clear address/entry, choose home care over assessment for urgent needs.

### Same-Day and Urgent Visit Fees

Standard same-day fee: $50 before tax plus Ontario HST. Flat fee regardless of service type or duration. Displayed clearly on checkout before payment. Fully refundable if WOXY cancels (no provider), reschedule 24+ hours out, cancel within permitted window, or WOXY cancels operationally. Not refundable if cancel inside late cancellation window or visit proceeds. Avoid fee: book at least 24 hours in advance.

### Weekend, Evening, and Holiday Urgent Bookings

Home care visits available any time including evenings after 6PM and overnight. Same 2-hour notice applies. Health assessments: Monday-Friday 9AM-7PM, Saturday 9AM-5PM, no Sunday. Saturday same-day assessment must be booked before 1PM for 4-hour prep window. Holiday home care available on most statutory holidays through on-call roster. Health assessments not available on statutory holidays — automatically moved to next clinic day. Booking process identical for evening/weekend/holiday visits.

### Managing Saved Addresses for Your Household

WOXY profile supports multiple saved addresses. Three building types: House, Apartment, Hospital. Hospital includes 20 major GTA hospitals with optional ward/room numbers. Save from Profile page, system validates Canadian postal codes automatically. During checkout, first saved address pre-filled. Tap to switch addresses. No hard limit on saved addresses.

### Booking for a Parent at a Hospital or Long-Term Care Facility

Select Hospital address type during checkout. Dropdown includes Toronto General, Sunnybrook, North York General, Trillium Health Partners, and 16 more GTA hospitals. Optional Ward/Room field for faster provider navigation. Common hospital bookings: Hospital Bedside Support, Post-Discharge Care, Post-Surgery Recovery Care, Health Assessments. Before booking: confirm unit permits external caregivers, have current ward/room number, confirm patient or substitute decision-maker consented.

### How Payment and Receipts Work When Booking for Someone Else

Payment processed through Stripe using account holder's card. Each booking separate transaction. Service address on receipt reflects care location, billing tied to your account. Every booking shows base price plus 13% Ontario HST. Receipt automatically sent to account holder email after visit — includes service name, date, address, base price, HST, total. Not automatically forwarded to patient. Receipts suitable for HSA and private insurance — include note you booked on behalf of patient. May qualify for Medical Expense Tax Credit. Refund policy same for family bookings: refunds to original payment method within 5-10 business days.

### Booking History When Managing Multiple Family Members

All bookings tied to account phone number in one chronological list with Upcoming and Past tabs. Identify patients by service address (each family member has distinct saved address) and appointment notes ("Visit for Mom"). Booking details require phone-number match — only account holder can view. Cancellations apply per booking. Tips: use appointment notes consistently, label saved addresses clearly, book consistent times per family member, forward confirmation emails to other family care coordinators.

### Health Reports, Consent, and Privacy for Family Bookings

Health reports linked to booking account: InBody matches via phone number, lung function links to profile_id, AI documents stored under user_id. Consent records linked to initiating account — providers confirm consent directly with patient at visit start. WOXY operates under Ontario PHIPA. Account holder booking for family member acts as designated representative. Separate accounts recommended for capable adults (reports stored under correct profile, individual consents, own notifications). For parents who cannot manage account, family coordinator remains account holder. Reports downloadable/shareable via secure link from Results or My Documents.

### Wound Care Nursing at Home

WOXY wound care nurses are RNs trained in clinical assessment and management of post-surgical incisions, pressure injuries, venous/arterial ulcers, diabetic foot ulcers, dehisced wounds, and infected wounds. Structured wound documentation and photographic tracking for clinical monitoring. Book through dashboard or call +1-365-698-5115.

### Palliative Care Nursing at Home

Comfort-focused clinical care by RNs for clients with serious, life-limiting illness. Structured pain assessment, opioid monitoring, subcutaneous medication administration, and family coaching at every visit. Works alongside existing palliative care team.

### Dementia Nursing at Home

RNs trained in person-centred dementia communication, structured cognitive/behavioural observation, medication compliance monitoring, and home safety assessment. Polypharmacy risk review at every visit. Behavioural symptom tracking for physician communication.

### Stroke Rehabilitation Nursing at Home

Rehabilitation-trained RNs support stroke survivors through structured neurological checks (consciousness, limb strength, speech, swallowing, blood pressure), anticoagulant monitoring, fall risk assessment, and physiotherapy coordination.

### Bilingual Nursing in Cantonese and Mandarin

Language in clinical care is a patient safety issue. Bilingual nursing in Cantonese and Mandarin is part of the WOXY service model. Specify language preference when booking through dashboard or call +1-365-698-5115. All six nursing disciplines available bilingually.

### Geriatric Nursing at Home

Geriatric-trained RNs manage complexity of older adults with multiple chronic conditions. Polypharmacy review for drug-drug interactions at every visit. Chronic condition monitoring for heart failure, COPD, diabetes, CKD, and Parkinson's disease to prevent avoidable hospitalisations. Frailty assessment and fall prevention strategies.

### How WOXY Verifies Every Caregiver (Comprehensive)

Layer 1: CNO registration independently verified through CNO public Find a Nurse registry. Confirmed: Active status, correct category (RN/RPN), no restrictions or disciplinary orders. Re-checked every 3 months.

Layer 2: Vulnerable Sector Screening — enhanced police background check. Surfaces suspended offences not on standard check. Permanent disqualification for violence, theft, fraud, or sexual offences. Renewed annually.

Layer 3: Reference verification — at least two professional references by direct phone/email, specific questions about reliability, care quality, family communication, incidents. Skills assessed practically before seeing any client. WOXY-specific orientation covering documentation, visit protocols, infection control, family communication.

The blue verified badge confirms all three simultaneously: Active CNO registration (verified), Current VSS clearance (within 12 months), WOXY full vetting completed (skills, references, orientation). All three must be confirmed. Badge removed immediately if any fails.

Ongoing re-verification: CNO quarterly, VSS annually, skills refresher every 12 months, immediate review triggered by any incident or complaint.

### Choosing the Right Service Plan

WOXY organises services into four main categories: Health Assessments (blood pressure, cholesterol, HbA1c, lung function, InBody — no prescription needed, same-day results). Home Care Nurse-Led (private nursing, post-surgery recovery, post-discharge support, wound care, tube care, palliative care — all CNO-registered RN-led). Daily Living Support (PSW visits for bathing, dressing, meal prep, mobility, companionship; Homemaker for cleaning, laundry, errands). Specialty Care (dementia, Parkinson's, stroke recovery, palliative nursing for complex/progressive conditions).

Health assessments for monitoring, early detection, baseline measurement — Monday to Saturday, 9AM-7PM. Nurse-led home care for clinically supervised care — 24/7, 2-hour minimum notice. PSW/homemaker for non-clinical daily living — 24/7, $140-$400 depending on duration. Specialty care for complex/progressive conditions — matched to nurses with verified specialty experience.

### Understanding Visit Duration

Health assessments: Blood pressure 30-45min, cholesterol/HbA1c 30-45min, lung function 45-60min (three calibrated trials), InBody 30-45min (full report with segmental analysis), comprehensive panel 90min. Results same-day.

Nursing visits: 4-hour block (standard — post-surgery monitoring, wound care, medication, vitals, documentation). 8-hour block (extended — multiple clinical tasks, mobility assistance, mealtime support, extended monitoring). 12-hour block (high-dependency, overnight, complex management).

PSW/homemaker: PSW 4-hour Standard ($140) and 8-hour Extended ($240). Homemaker 2-hour Essential ($120), 4-hour Standard ($220), 8-hour Full-Day ($400). All prices exclude Ontario HST (13%).

### Booking Recurring Visits

Recurring visits are pre-arranged appointments on fixed weekly, biweekly, or custom schedule — automatically confirmed without manual rebooking. Ideal for regular wellness monitoring, ongoing post-surgery recovery, scheduled nursing for chronic conditions, consistent PSW support, dementia/palliative care with clinically important caregiver continuity.

Process: Book first visit through standard booking. After first visit, contact care coordination team (+1-365-698-5115 or support@woxy.ca). Coordinator reviews care notes, confirms caregiver availability, discusses continuity (ideally same caregiver), confirms pricing and billing. After confirming schedule, receive master booking reference, individual confirmations per visit, calendar invite for full series.

Modifications anytime: change frequency/timing, add/remove clinical tasks, update address, request different caregiver. Contact team at least 48 hours before affected visit. Cancellations with 24+ hours notice eligible for free rescheduling.

### Adding Special Requests

Special Requests field appears during checkout — up to 500 characters. Uses: building access (buzzer codes, gate entry, elevator notes, key lockbox), parking guidance, language/communication preferences, pet notifications (breed, temperament, location during visit), allergy alerts (latex, scent sensitivities), mobility/equipment notes, timing preferences.

Write clear, specific instructions. Bad: "hard to find." Good: "Ring buzzer 402. Elevator at back entrance left side. Park visitor spot V-12 underground." Bad: "allergic." Good: "Severe latex allergy. Nitrile gloves only. No latex materials in home." Provider sees note before visit. Contact team if situation changes after booking.

### Booking Your First Visit

Step 1: Create account at sign-in page — enter mobile number, verify via SMS code, set password. Step 2: Complete profile — full name, DOB, primary service address, emergency contact, language preference (English/Cantonese/Mandarin), known allergies, relevant medical conditions. All personal health information encrypted per Ontario PHIPA. Step 3: Select first service — health assessment, post-surgery recovery, private nursing, PSW visit, or specialty care. Step 4: Confirm and book — review service type, date/time, address, special instructions, total cost with HST. Receive email from noreply@updates.woxy.ca, SMS, and calendar invite (.ics). Provider typically assigned within minutes during business hours.

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## BLOG POSTS

Below are all published WOXY Health blog articles with their titles and descriptions:

1. "Navigating Hospital Discharge at North York General: A Step-by-Step Family Guide" — A comprehensive, hospital-specific guide for families navigating discharge from North York General Hospital (NYGH). Covers discharge planning process, paperwork, medication reconciliation, transportation from Leslie and Sheppard, follow-up appointments through NYGH clinics, community resources in North York, red flags for readmission, and private post-discharge nursing.

2. "Ontario Home Care (HCCSS) vs. Private Nursing: What's Covered and When to Pay Out-of-Pocket" — A comprehensive comparison of Ontario's public home care system (Ontario Health atHome, formerly HCCSS/LHIN) versus private nursing. Covers what the public system actually covers, waitlist realities, private nursing costs across the GTA, seven real Toronto family scenarios, and a hybrid strategy for combining public and private care.

3. "The Ultimate Hospital Discharge Checklist for Toronto Families" — A comprehensive, nurse-reviewed hospital discharge checklist for Toronto and GTA families. Covers pre-discharge preparation, first 24 hours at home, medication management, home safety setup, nutrition planning, red flag warning signs, and how private post-discharge nursing bridges hospital-to-home recovery.

4. "Why Language Concordance Matters in Elderly Care: Finding Cantonese and Mandarin Private Nurses in Toronto" — A comprehensive guide on why language-matched nursing care is a clinical necessity for elderly Cantonese and Mandarin speakers. Covers research, distinction between Cantonese and Mandarin in care settings, how language barriers lead to missed symptoms and medication errors, and where to find bilingual nurses in the GTA.

5. "Post-Surgery Home Recovery: Why an RN-Led Care Plan Reduces Hospital Readmission Rates" — An evidence-based guide on why registered nurse-led post-surgical home care plans significantly reduce hospital readmissions. Covers clinical evidence, key components of RN-led care, medication management, wound care, six real Toronto scenarios, and the cost equation of readmission versus RN care.

6. "WOXY Care Circle Comes to Scarborough: Free Health Screening and Muscle Health Education at Bridlewood Library" — Community health outreach event report: WOXY Health clinical team brought free health education and objective body composition screening to Bridlewood Library in Scarborough on May 12, 2026, helping residents identify fall risk, high body fat, and metabolic health concerns.

7. "Private In-Home Care Toronto: How to Start Without a Waitlist" — Private in-home care in Toronto available without waitlist, referral, or government assessment. Compares private vs. Ontario Health atHome, real costs ($27-$45/hr), and how to start care within days across the GTA.

8. "PSW vs. Caregiver vs. Nurse in Toronto: Choosing the Right Level of Care" — PSW, caregiver, and nurse are three distinct roles often confused. Getting the right level of care from the start means the person's actual needs are addressed, not partially covered by a mismatched service.

9. "Home Care vs. Personal Support Worker in Toronto: Which One Do You Actually Need?" — Home care and personal support worker services are both delivered at home but address completely different needs. Understanding this distinction ensures the right support match.

10. "Light Housekeeping and Meal Prep for Seniors in Toronto: How In-Home Support Keeps Parents at Home" — Most seniors want to stay in their own home. The barrier is rarely medical — it's the daily work of cooking, cleaning, and managing a household. In-home support fills that gap.

11. "Private PSW Toronto: How to Arrange Personal Support Without the Waitlist" — Government-funded PSW care involves assessments, eligibility requirements, and weeks-long waitlists. Private PSW care does not. WOXY Health can arrange a worker at your door without the wait.

12. "PSW for Seniors in Toronto: When Personal Care Support Makes the Difference" — Most seniors reach the point of needing personal care gradually. By the time signs are clear, a meaningful gap exists between what they can manage safely and what they're actually doing. Early PSW support closes that gap before crisis.

13. "In-Home Care Toronto: What Daily Support Actually Looks Like" — Covers daily practical tasks: meal preparation, light housekeeping, laundry, grocery shopping, and companionship. Explains how it differs from PSW and nursing care, real GTA costs, and how to arrange private care without government waitlists.

14. "At-Home Blood Test Toronto: Why HomeLab Goes Further Than a Lab Draw" — HomeLab adds instant results, body composition, lung function, urinalysis, and registered nurse interpretation — all in one visit, all results before the nurse leaves.

15. "Personal Support Worker Toronto: What a PSW Does and When You Need One" — Comprehensive guide on full scope of PSW duties: bathing, dressing, toileting, mobility support, feeding assistance, medication reminders. Covers what falls outside PSW role, who needs PSW support, private vs. government-funded comparison.

16. "Private Nurse Home Visit Toronto: The Health Check That Comes to You" — WOXY Health HomeLab sends a registered nurse with seven clinical tests, instant results, and a formal health report to your home or office across Toronto and the GTA.

17. "Book a Health Assessment in Toronto: What Happens in Your 60-Minute Visit" — Everything to know from preparation through each step of the 60-minute visit to the formal report.

18. "Home Health Check for Seniors in Toronto: What Adult Children Need to Know" — WOXY Health HomeLab sends a registered nurse to seniors with a full seven-test clinical assessment and formal health report — no travel required, results before the nurse leaves.

19. "Palliative Care at Home vs. Hospice and Inpatient Care: Making the Right Choice for Your Family" — A guide helping Toronto families understand their options: what home palliative care can actually provide, what hospice and inpatient settings offer, and which factors should drive the choice.

20. "Your Doctor Said Get Checked: What a Nurse Health Assessment in Toronto Actually Covers" — The WOXY Health Assessment delivers five clinical tests and a formal nurse report formatted for physicians, all in one 60-minute clinic visit.

21. "Managing Pain and Symptoms at Home: How Palliative Care Makes a Difference" — How palliative care nursing manages the full range of serious illness symptoms at home — from pain and breathlessness to nausea and fatigue — and why a registered nurse is the clinical anchor of effective symptom control.

22. "Resting Heart Rate, Blood Oxygen, and Body Composition: What Your Numbers Tell You About Your Training" — Performance Lab explains what three physiological baseline metrics reveal about cardiovascular system, respiratory system, and body structure when not performing.

23. "What Is Palliative Care? A Family Guide to Serious Illness Support" — Walks Toronto families through what palliative care actually is, who benefits and at what illness stage, how it differs from hospice and end-of-life care, and the RN's role in home palliative care.

24. "Book a Performance Lab Assessment in Toronto: What to Expect in 45 Minutes" — 45-minute in-office visit covering InBody 570 body composition scan, spirometry lung function testing, and complete vital signs assessment with 20-minute nurse-led clinical interpretation.

25. "The Fitness Blind Spot: Why Toronto's Serious Athletes Are Getting Lung Function Tests" — Spirometry (FEV1 and FVC) is one of the most important metrics for aerobic performance and one of the most overlooked. Explains what these measure and why they matter for Toronto runners, cyclists, swimmers, and fitness enthusiasts.

26. "Stroke Recovery at Home vs. Rehabilitation Facilities: Making the Right Decision for Your Family" — A guide helping Toronto families think through where stroke recovery happens — at home with professional support or in a rehabilitation facility — with evidence and real factors that should drive the decision.

27. "What Is the Performance Lab? The Athletic Health Assessment Toronto's Active Adults Are Missing" — Combines InBody 570 body scan, lung function test, and vital signs assessment into a single 45-minute at-home visit for active adults across the GTA.

28. "Stroke Rehabilitation at Home: How to Support Your Loved One's Recovery Every Day" — How rehabilitation works at home, what exercises drive neurological recovery, how to track progress, what plateaus mean, and the RN's role in keeping recovery on track.

29. "Caring for a Seriously Ill Loved One at Home: What Toronto Families Need to Know" — A clear picture of what palliative home care involves: managing symptoms and medications, supporting comfort and dignity, recognizing clinical changes, sustaining the caregiver, and the RN's specific role.

30. "How to Care for an Aging Parent at Home Without Burning Out" — Warning signs that more support is needed, the difference between professional care and personal support, and how to build a care plan that protects both parent and caregiver.

31. "Ontario Home Care: Why Families Are Choosing Private Nursing Over the Public System" — Ontario's public home care system was built as a safety net, not a comprehensive solution. Explains why GTA families are choosing private nursing for faster access, more frequent visits, and higher clinical care levels.

32. "HbA1c and Cholesterol Results in 3 Minutes: Why Toronto Adults Are Skipping the Lab Wait" — HbA1c and cholesterol results from a single fingertip sample in three minutes, with registered nurse interpretation — no lab requisition, no waiting days.

33. "Coming Home After Surgery: Why the First 72 Hours Matter More Than You Think" — The first 72 hours after surgery are the most critical recovery window. Warning signs to watch, what an RN does during post-discharge care, and why professional in-home support is essential.

34. "Community Health Program in Bridlewood Public Libraries" — WOXY continues community health outreach across Toronto Public Library locations with structured education and screening focused on fall risk, muscle health, and long-term mobility.

35. "What Is Home Care? And How Do You Know When It's Time?" — Complete guide covering types of home care, when to start, what a registered nurse does at home, and how to choose the right provider in the GTA.

36. "Parkinson's Care at Home vs. Long-Term Care: Making the Right Decision for Your Family" — What makes home care viable at each Parkinson's stage, what long-term care can and cannot provide, how professional nursing changes the home care equation.

37. "Book an InBody Scan in Toronto: The Fastest Way to Know Your Body Composition" — WOXY Health brings the InBody body composition scan to active adults across the GTA — no referral, no wait list, results in hand within 15 minutes.

38. "What Is Stroke Recovery? A Family Guide to Understanding Life After Stroke" — What stroke recovery means clinically, how the brain repairs itself, what recovery stages look like, and why professional nursing support from the earliest days after discharge makes a measurable difference.

39. "What Is a Health Assessment? The Complete Clinical Panel Toronto Adults Are Missing" — Five clinical tests, sixty minutes, a formal report physicians can use. Combines instant metabolic screening, body composition, lung function, and full vitals with RN interpretation.

40. "Is Home Care Covered in Ontario? What OHIP and Insurance Really Pay" — What public healthcare provides, where the gaps are, and how private care fits into real-life needs for Ontario families.

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## INDIVIDUAL SERVICE PAGES — FULL CONTENT

### Dementia Care

**Hero:** Compassionate Dementia Care That Preserves Dignity at Home. Our experienced care team provides personalised in-home support for individuals living with dementia and cognitive decline. We help clients maintain independence, engage in meaningful activities, and live with dignity in the comfort of their own home.

**Feature Cards:**
- Personalised Cognitive Care: Every dementia journey is unique. Our care plans are tailored to each individual's cognitive stage, personal history, and daily routines to provide meaningful, familiar support. Care as unique as the person.
- Safe and Familiar Environment: Remaining at home reduces confusion and anxiety for individuals with dementia. Our caregivers create a secure, structured environment that supports independence and comfort. Home is where healing happens.
- Family Guidance and Support: We equip family members with practical dementia care knowledge, communication strategies, and emotional support to navigate the challenges of caring for a loved one with cognitive decline. No family faces this alone.

**What We Provide — Comprehensive dementia care designed around the individual, delivered with compassion:**

Personalised Care Planning: Comprehensive cognitive and functional assessment to understand the individual's current abilities, preferences, and care needs. Collaborative care plan development involving the client, family members, and our clinical team to establish realistic goals. Regular reassessment and plan adjustments as the condition progresses, ensuring care remains appropriate and effective.

Daily Living Support: Assistance with personal care activities including bathing, dressing, grooming, and toileting, delivered with patience and respect. Meal preparation and feeding support tailored to dietary needs, swallowing safety, and personal food preferences. Medication reminders and monitoring to ensure prescribed treatments are taken correctly and on schedule.

Safety Monitoring and Prevention: Home safety assessments to identify and mitigate risks such as falls, wandering, and household hazards. Gentle supervision and redirection for clients who experience confusion, disorientation, or wandering behaviours. Emergency response protocols and clear communication channels with family members for urgent situations.

**Cognitive Engagement and Family Partnership:**

Cognitive Stimulation Activities: Engagement in familiar, meaningful activities such as music, reminiscence, puzzles, and sensory experiences that spark connection. Structured daily routines that provide predictability and reduce anxiety for individuals with memory loss. Social interaction and companionship to combat isolation and maintain emotional wellbeing.

Family Education and Ongoing Support: Regular care updates and progress reports shared with family members to keep everyone informed and involved. Practical training on dementia communication techniques, behaviour management, and care strategies for family caregivers. Emotional support and guidance to help families understand the progression of dementia and plan for future care needs.

**Stats:** Individuals receiving professional in-home dementia care experience fewer hospital admissions, reduced behavioural symptoms, and maintain higher quality of life compared to those without structured support. Family caregivers who receive professional guidance and respite support report significantly lower stress levels and greater confidence in managing their loved one's changing needs.

**Who This Is For:** Early-Stage Dementia (mild memory loss, confusion, difficulty with familiar tasks), Moderate-Stage Dementia (assistance with daily activities, personal care, medication management), Family Caregivers Needing Respite (regular breaks, professional guidance, overnight coverage), Clients with Behavioural Symptoms (agitation, wandering, sundowning), Those Transitioning from Hospital (specialised dementia care at home post-discharge), Families Planning Long-Term Care (guidance on dementia progression and care options).

**FAQ Highlights:**
- Q: What does your Dementia Care service include? A: Personalised care planning, daily living support (personal care, meal preparation, medication reminders), cognitive stimulation activities, home safety monitoring, and ongoing family guidance. Each care plan is tailored to the individual's cognitive stage and personal needs.
- Q: Are your caregivers trained specifically in dementia care? A: Yes. Our dementia care nurses receive specialised training in cognitive decline management, behaviour support techniques, communication strategies for memory loss, and safety protocols.
- Q: Can dementia care be provided at any stage? A: Absolutely. We provide care for individuals at every stage of dementia, from early memory changes to advanced stages requiring full daily support.
- Q: Do you provide overnight or 24-hour dementia care? A: Yes. We offer flexible scheduling including daytime visits, overnight care, and 24-hour live-in support. Overnight care is particularly valuable for managing sundowning, nighttime wandering, and ensuring safety.
- Q: Will the same caregiver visit each time? A: Whenever possible, we assign a consistent caregiver or small team to build familiarity and trust. Consistency is especially important for individuals with dementia.
- Q: Is dementia care covered by OHIP? A: Not covered by OHIP. Itemised receipts provided for HSA, FSA, or private long-term care insurance claims.

**Pricing:** Daytime Care Session $280 (4-hour), Full-Day Care Session $480 (8-hour), Overnight Care Session $680. Specialty Care surcharge applies on top of base session rate.

---
### Palliative & Serious Illness Care

**Hero:** Palliative & Serious Illness Care — Comfort, Dignity, and Presence at Home. Our registered nurses provide compassionate in-home palliative and serious illness care for individuals living with life-limiting conditions. From symptom management and pain relief to emotional support and family guidance, we help clients and their loved ones navigate this journey with comfort and dignity.

**Feature Cards:**
- Symptom and Pain Management: Effective symptom control is central to palliative care. Our nurses work closely with the care team to manage pain, breathlessness, nausea, and other distressing symptoms. Relief, comfort, and calm.
- Medication and Care Coordination: Palliative medications require careful administration and monitoring. Our nurses manage complex medication regimens, liaise with physicians and specialists. The right care, at the right time.
- Emotional and Spiritual Support: Serious illness affects the whole person. Our nurses provide a calm, compassionate presence, support meaningful conversations, and help families navigate the emotional dimensions of end-of-life care. Present, patient, and kind.

**What We Provide — Specialist palliative care built around comfort and dignity:**

Pain Relief and Comfort Care: Uncontrolled pain and distressing symptoms significantly reduce quality of life. Our nurses are trained in palliative symptom management, working alongside the medical team to ensure medications are effective, side effects are monitored, and comfort is maintained throughout. Comfort as the priority, always.

Personal Care with Compassion: Maintaining personal hygiene, comfort, and dignity becomes increasingly important as illness progresses. Our nurses provide skilled, respectful personal care — bathing, repositioning, oral hygiene, and skin integrity — with sensitivity to the client's wishes and values. Dignity in every moment of care.

Family Guidance and Emotional Presence: Families carry an enormous emotional burden during serious illness. Our nurses provide honest, compassionate communication, practical guidance on what to expect, and a steady presence that helps families feel supported and less alone.

**Daily Care and Support:**
- Pain and Symptom Relief: Scheduled and as-needed pain medication administration, breathlessness and anxiety management techniques, nausea, fatigue, and restlessness monitoring.
- Comfort Positioning and Skin Care: Pressure injury prevention and wound care, gentle repositioning and comfort support, oral hygiene and moisture management.
- Family Presence and Emotional Support: Recognising signs of distress and when to call, guidance on meaningful presence and comfort touch, grief support and bereavement resources.

**Stats:** Individuals who receive structured in-home palliative nursing care experience better symptom control, fewer unnecessary hospitalisations, and greater ability to remain in their preferred place of care — at home, surrounded by family. Family caregivers supported by professional palliative nurses report significantly reduced anxiety and greater confidence in managing symptoms.

**Who This Is For:** Advanced Cancer Care, End-Stage Heart or Lung Disease, Neurological and Degenerative Conditions (ALS, advanced MS), End-of-Life Care at Home, Post-Acute Serious Illness, Family Caregivers Needing Respite.

**FAQ Highlights:**
- Q: Can palliative care be provided at any stage? A: Absolutely. Palliative care is appropriate from the point of diagnosis of a serious illness, not just at end of life. Early palliative care can improve quality of life, reduce symptom burden, and support better decision-making.
- Q: How do you manage pain and symptoms at home? A: Our nurses work closely with the prescribing physician and specialist team to administer and monitor pain medications, assess symptom control, and communicate any changes. We use evidence-based comfort care approaches.
- Q: Do you provide overnight or 24-hour palliative care? A: Yes. Overnight and continuous care is particularly important for clients in the final stages of illness, ensuring a skilled nurse is present to manage symptoms and support the family.

**Pricing:** Daytime Care Session $280 (4-hour), Full-Day Care Session $480 (8-hour), Overnight Care Session $680. Specialty Care surcharge applies.

---
### Stroke Recovery Care

**Hero:** Stroke Recovery Care at Home — Rebuilding Strength, Restoring Independence. Our registered nurses provide expert in-home rehabilitation support for individuals recovering from stroke. From mobility retraining and speech recovery to medication management and family guidance, we help clients regain function and confidence in the comfort of their own home.

**Feature Cards:**
- Mobility and Strength Retraining: Stroke often affects movement on one side of the body. Our nurses guide clients through safe mobility exercises, transfer techniques, and daily activity practice. Step by step, back on your feet.
- Medication and Risk Management: Post-stroke medications must be managed carefully to prevent recurrence. Our nurses ensure anticoagulants and other prescriptions are taken correctly, while monitoring blood pressure and warning signs. Preventing the next stroke, every day.
- Speech and Swallowing Recovery: Aphasia and dysphagia are common after stroke. Our nurses monitor swallowing safety, support communication strategies, and coordinate with speech-language pathologists. Every word and meal, safely.

**What We Provide — Specialist stroke recovery care built around the individual:**

Physical Recovery and Mobility Support: Stroke can cause hemiparesis, balance problems, and fatigue. Our nurses use safe transfer protocols, gait support techniques, and home environment assessments to help clients move with confidence. Steady progress. Safer movement.

Post-Stroke Medication Management: Anticoagulants, antihypertensives, and statins must be taken on schedule with careful monitoring. Our nurses manage medication timing, watch for side effects, and track vital signs to reduce recurrence risk. Right meds. Right time. Every time.

Speech, Swallowing, and Nutritional Care: Aphasia and dysphagia can make communication and eating challenging after stroke. Our nurses monitor aspiration risk, support safe feeding practices, and coordinate with speech therapy for recovery.

**Daily Living and Rehabilitation:**
- Personal Care Assistance: One-sided weakness adaptive techniques, oral hygiene with swallowing awareness, skin integrity and pressure area monitoring.
- Nutrition and Swallowing Safety: Texture-modified meal preparation, safe positioning and pacing at meals, speech pathology coordination.
- Family Education and Carer Support: Stage-by-stage recovery education, safe transfer and mobility training, regular updates and open communication.

**Stats:** Individuals who receive structured in-home nursing care after stroke experience faster functional recovery, fewer hospital readmissions, and greater independence in daily activities. Family caregivers supported by professional stroke recovery nurses report significantly reduced stress and greater confidence.

**Who This Is For:** Early Post-Stroke Recovery, Ongoing Rehabilitation, Clients with Aphasia, Clients with Dysphagia, Family Caregivers Needing Respite, Secondary Stroke Prevention.

**FAQ Highlights:**
- Q: What does Stroke Recovery Care include? A: Mobility and strength retraining, fall prevention, post-stroke medication management, personal care assistance, nutrition and swallowing safety monitoring, speech and communication support, cognitive and emotional support, and ongoing family guidance.
- Q: How do you manage medications after a stroke? A: Post-stroke medication management is critical for preventing recurrence. Our nurses ensure anticoagulants, antihypertensives, statins, and other prescriptions are taken on schedule. We monitor for side effects, track blood pressure and vital signs.
- Q: Do you provide overnight care? A: Yes. Overnight care is particularly valuable for clients with mobility challenges, nighttime medication schedules, or safety concerns.

**Pricing:** Daytime Recovery Session $280 (4-hour), Full-Day Recovery Session $480 (8-hour), Overnight Recovery Session $680. Specialty Care surcharge applies.

---
### Parkinson's Care

**Hero:** Parkinson's Care at Home — Movement, Dignity, Independence. Our registered nurses provide expert in-home support for individuals living with Parkinson's disease. From movement assistance and fall prevention to medication management and family guidance, we help clients maintain quality of life in the comfort of their own home.

**Feature Cards:**
- Movement and Mobility Support: Parkinson's affects movement in unique ways. Our nurses are trained in movement facilitation, gait assistance, and fall prevention strategies. Move with confidence.
- Medication Timing and Monitoring: Parkinson's medications must be taken on a precise schedule. Our nurses ensure medications are administered on time, monitor for side effects, and communicate changes to the care team. Every dose, on time.
- Speech and Swallowing Awareness: Parkinson's can affect speech clarity and swallowing safety. Our nurses monitor for dysphagia, support safe eating practices, and coordinate with speech therapy when needed. Safety at every meal.

**What We Provide — Specialist Parkinson's care built around the individual:**

Movement Support and Fall Prevention: Parkinson's affects gait, balance, and coordination in ways that change day to day. Our nurses use evidence-based cueing techniques, safe transfer protocols, and home environment assessments. Steady steps. Safer days.

Precise Medication Timing and Monitoring: Levodopa and other Parkinson's medications must be taken on a strict schedule. Our nurses administer medications on time, monitor for side effects like dyskinesia or orthostatic hypotension, and communicate changes to the prescribing physician. Right dose. Right time. Every time.

Cognitive and Emotional Wellbeing: Non-motor symptoms — anxiety, depression, cognitive fluctuations — are as important as physical ones. Our nurses provide structured routines, meaningful engagement, and compassionate companionship to support the whole person.

**Daily Living and Communication:**
- Personal Care Assistance: Adaptive dressing and grooming techniques, oral hygiene with swallowing awareness, skin integrity monitoring.
- Nutrition and Swallowing Safety: Texture-adapted meal preparation, safe positioning and pacing at meals, speech pathology coordination.
- Family Education and Carer Support: Stage-by-stage progression education, safe transfer and medication training, regular updates and open communication.

**Stats:** Individuals with Parkinson's who receive structured in-home nursing care experience fewer falls, better medication adherence, and longer periods of independent living. Family caregivers report significantly reduced caregiver burden and greater confidence.

**Who This Is For:** Early-Stage Parkinson's, Moderate-Stage Parkinson's, Advanced Parkinson's, Clients with Cognitive Changes, Family Caregivers Needing Respite, Post-Hospitalisation Recovery.

**FAQ Highlights:**
- Q: How do you manage medication timing? A: Medication timing is critical in Parkinson's management. Our nurses follow the client's prescribed schedule precisely, including levodopa timing, and monitor for side effects such as dyskinesia or orthostatic hypotension.
- Q: Do you provide overnight care? A: Yes. Overnight care is particularly valuable for managing nighttime mobility challenges, medication schedules, and ensuring safety.
- Q: Will the same nurse visit each time? A: Whenever possible — consistency is especially important for individuals with Parkinson's, as familiar caregivers reduce anxiety and improve cooperation.

**Pricing:** Daytime Care Session $280 (4-hour), Full-Day Care Session $480 (8-hour), Overnight Care Session $680. Specialty Care surcharge applies.

---
### Post-Surgery Recovery Care

**Hero:** Post-Surgery Recovery Care — Professional nursing support for the week after surgery. Surgery does not end in the operating room. The first week home is where complications emerge, medications get confused, and recovery stalls or succeeds. Our registered nurses deliver structured post-surgery home care in Toronto, making sure your recovery stays on track.

**Feature Cards:**
- Package-Based, Not Hourly: Each care package is designed around your surgical recovery window, not a timer. You get structured nursing support at the right moments. Priced by recovery stage.
- Clinical and Practical: From pain monitoring to mobility assistance to medication guidance, we cover both the clinical signs and the everyday challenges. Everything in one visit.
- You Leave Knowing What to Do: Recovery education is built into every visit. Your family understands when things are normal, when to act, and exactly who to call. Confidence is part of the care.

**What We Cover — Six areas of care, one coherent recovery:**

Pain & Symptom Monitoring: Structured pain level assessment at every visit. Monitoring for swelling, localised heat, and fever. Early identification of infection or complication signs. Escalation protocol: we tell you when to call the surgeon.

Mobility Support: Safe techniques for getting in and out of bed post-operatively. Walking assessment and assistance with early ambulation. Fall prevention strategy tailored to your home layout. Recovery pacing: how much activity is appropriate each day.

Wound Observation: Visual inspection of the surgical site at every visit. Monitoring for redness, discharge, or unusual swelling. Assessing dressing integrity without disturbing the site. Clear escalation: when to contact the surgeon vs. when to go to the ER.

Medication Guidance: Plain-language explanation of each medication's purpose. Pain medication and antibiotic timing guidance. Side effect recognition: what is normal vs. concerning. Confirming correct doses are being taken consistently.

Daily Care Support: Basic hygiene assistance adapted to surgical restrictions. Repositioning support to prevent pressure injuries. Comfort adjustments for rest and sleep positioning. Caregiver coaching so family can assist confidently between visits.

Recovery Education: When it is safe to shower or bathe after surgery. When activity levels can be gradually increased. Dietary guidance specific to your surgical procedure. Clear list of signs that mean something is abnormal and needs attention.

**Clinical Priorities:** Pain, mobility, and wound status are the three areas where early problems develop, and where a registered nurse's eyes make the biggest difference. Our nurses monitor: pain & vital signs assessment, wound site observation, medication review & guidance, mobility & fall risk check.

**Recovery Timeline:** Day 1-2 First Home Visit (pain & vitals, wound observation, medication review, mobility check), Day 5 Early Recovery Check (pain trend, early ambulation, medication compliance, caregiver coaching), Day 10 Mid-Recovery Review (functional recovery, wound healing, activity guidance, education reinforcement), Day 14 Final Assessment (complete evaluation, OT coordination, GP report, return-to-activity planning).

**Stats:** Most post-surgical complications occur in the first 7 days at home, not in the hospital. Pain mismanagement, immobility, and missed wound changes are the leading causes. Patients with structured nursing follow-up report significantly higher confidence and lower rates of avoidable emergency visits.

**Who This Is For:** Orthopaedic Surgery Recovery, Cardiac or Chest Procedure, Abdominal or General Surgery, Elderly Patients at Home Alone, Families Who Were Not Briefed at Discharge, Patients with Anxiety Around Recovery.

**FAQ Highlights:**
- Q: Is this the same as a wound care service? A: No. Wound care involves active dressing changes managed by your surgical team. Our nurses observe the wound site for early signs of complication and escalate appropriately. We serve as your clinical eyes between surgical appointments.
- Q: What types of surgery does this cover? A: Orthopaedic procedures (hip, knee, spinal), cardiac and chest surgery, abdominal and laparoscopic procedures, and general surgical cases.
- Q: What if the nurse identifies a serious concern? A: Our nurses are trained to assess and triage. If something requires immediate attention, we will advise on the appropriate course of action, contact your surgical team directly if needed, and can accompany you to the emergency department.

**Pricing:** Essential $320 (single critical first visit within 48h), Standard $580 (3-visit package), Complete $980 (5-visit comprehensive package).

---
### Post-Discharge Care

**Hero:** Post-Discharge Care — We ensure nothing is missed when you leave the hospital. Coming home from hospital is one of the highest-risk moments in any recovery. Our registered nurses provide structured post-discharge home care across Toronto and the GTA, coordinating every phase from hospital to home so nothing slips through.

**Feature Cards:**
- Phase-Based, Not Hourly: Each phase is designed around clinical milestones, not a clock. You get exactly what you need at the right time. Structured around your recovery.
- For Client and Caregiver: We prepare both the patient and the family. Clear instructions, red-flag education, and medication setup mean no one is left guessing. No one faces discharge alone.
- Early Detection Saves Readmissions: Most 30-day readmissions are preventable. Our follow-up monitoring catches warning signs before they escalate. Problems caught early, not late.

**The Post-Discharge Programme — Three phases, zero guesswork:**

Phase 1 — Discharge Day Support (Optional Add-On): Translates discharge instructions into plain, accessible language. Reconciles all new and existing prescriptions for conflicts or omissions. Clarifies outstanding orders directly with the hospital nurse or physician. Confirms and arranges the first follow-up appointment before leaving. Coordinates safe transport home.

Phase 2 — First Home Visit (Core Service, within 24-72 hours after discharge): Clinical Assessment: Vital signs, wound/tube/catheter inspection, symptom screening for infection or deterioration. Medication Setup: Organises pill box by dose and time, confirms all prescriptions are filled and correct. Patient & Caregiver Education: Explains dietary and activity restrictions, reviews red flag signs. Home Environment: Assesses bed setup, mobility, fall risk, identifies safety concerns.

Phase 3 — Follow-Up Monitoring (Day 3 and Day 7): Condition trend review to assess recovery progress. Medication adherence check. Early complication screening for pressure injuries, fluid retention, and infection. Care plan adjustment based on current clinical status. Caregiver debrief to address questions.

**Stats:** 1 in 5 patients is readmitted within 30 days of discharge. The majority of these readmissions are considered preventable with structured post-discharge follow-up. Nurse-led home transitions have been shown to significantly reduce medication errors, falls, and early complications.

**Who This Is For:** Post-Surgery Recovery, Post-Stroke or Neurological Event, Elderly Living Alone, Heart Failure or COPD Discharge, Complex Medication Changes, Family Caregiver Stepping In.

**FAQ Highlights:**
- Q: What makes this different from standard home care? A: Standard home care is typically hourly and reactive. Our post-discharge programme is structured around defined clinical milestones with each phase having a specific clinical purpose.
- Q: Is Phase 1 required? A: No. Phase 1 is an optional add-on. It is most valuable when discharge instructions are complex or medications have changed significantly.
- Q: Can I start with Phase 2 if I've already left the hospital? A: Yes. Most clients engage us directly for Phase 2. If you are already home and within 72 hours of discharge, we can schedule the first home visit promptly.

**Pricing:** Essential $280 (Phase 2: first home visit), Plus $480 (Phase 2 + 3: first visit plus follow-up at day 3 and 7), Complete $680 (all 3 phases: discharge day support + first visit + follow-up).

---
### Tube Care

**Hero:** Expert Tube Care, Delivered to Your Door. Our registered nurses deliver professional NG, PEG, and Foley tube care directly to your home. Skilled, sterile nursing support provided in the place where you are most comfortable, with no clinic trip required.

**Feature Cards:**
- NG, PEG & Foley Covered: Our nurses are trained in NG, PEG, and Foley catheter care, providing each type safely and professionally in your own home. All major tube types, one trusted team.
- Care Materials Included: We bring all necessary care materials to every visit: dressings, syringes, saline, and gloves. The catheter or tube itself is not supplied; please have it ready before your appointment.
- No Clinic Trip Needed: Tube care at home means no tiring transport, no waiting rooms, and no unnecessary stress. Recovery should happen at home.

**What We Do — Comprehensive tube care from first assessment to ongoing support:**

Tube Feeding Assistance: Safe preparation and administration of tube feeds according to prescribed rates and volumes. Monitoring for tolerance, positioning, and signs of aspiration. Family members coached on feed schedules and safe technique.

Tube Site Care: Thorough cleansing and dressing of PEG and NG insertion sites to prevent infection. Assessment of skin integrity, granulation tissue, and signs of leakage or pressure injury. Sterile technique maintained at every visit.

Tube Maintenance & Care: Regular flushing to keep feeding and catheter tubes clear. Safe, scheduled tube and catheter changes performed at home. Ongoing monitoring and clear documentation.

**Monitoring & Caregiver Support:**
- Complication Monitoring: Early detection of tube displacement, site infection, blockages, and feeding intolerance. Clear escalation pathways. Written visit notes after each appointment.
- Caregiver Guidance: Hands-on training for family caregivers on flushing, feeding, and site observation. Plain-language education on warning signs. Ongoing Q&A support between visits.

**About Supplies:** We bring all standard care materials to each visit. The catheter or tube itself is not provided by WOXY; you will need to have it on hand before the appointment.

**Stats:** Home-based catheter care has been shown to reduce hospital-acquired infection risk and improve patient comfort. Consistent registered nurse oversight of tube sites and feeding routines significantly lowers the incidence of complications.

**Who This Is For:** Post-Discharge Tube Patients, Elderly or Mobility-Limited Patients, Neurological or Stroke Patients, Patients with Dysphagia, Family Caregivers Managing Tubes, Long-Term Tube-Dependent Patients.

**FAQ Highlights:**
- Q: What types of tubes do you manage? A: Nasogastric (NG) tubes, percutaneous endoscopic gastrostomy (PEG) tubes, and urinary (Foley) catheters. All performed by registered nurses.
- Q: Do I need my own supplies? A: We bring all necessary care materials. The catheter or tube itself is not provided. Please ensure it is available before your appointment.
- Q: Can a nurse change a Foley catheter at home? A: Yes. Routine Foley catheter changes are among our most frequently requested services. We perform changes safely at home, eliminating the need for a hospital or clinic visit.
- Q: How often will a nurse need to visit? A: Visit frequency depends on your care plan. Foley catheters typically every 4-6 weeks. PEG and NG tube site care may be daily, weekly, or as directed.

**Pricing:** Per Visit $150. Single home tube care visit covering NG, PEG, Foley catheter management, site care, and caregiver guidance.

---
### Private Care

**Hero:** Private Care at Home — Dedicated nursing care, right in your home. Registered nurses available for 4, 8, or 12-hour care blocks across Toronto and the GTA, providing consistent, professional private home care for recovery, chronic condition management, or day-to-day independence.

**Feature Cards:**
- RN-Level Care: Every session is staffed by a licensed Registered Nurse with full medication authority and clinical assessment capabilities. Licensed and accountable.
- Documented Every Time: A written care summary is completed after each session covering vitals, medications, and observations. Shareable with your physician. Transparent and traceable.
- Same Nurse, Every Visit: We prioritise assigning the same RN across your visits so your nurse knows your history, your preferences, and your home. Familiar and consistent.

**What a Private Care Block Looks Like:**

Pre-Session Assessment: Your nurse reviews your care plan, medications, and health history before arriving. Family members can share concerns or updates in advance. Supplies and equipment needs confirmed ahead of time.

During Your Care Block: Vital signs monitoring, medication administration, wound care, or mobility support. Meals, hydration, and personal care assistance with dignity and respect. All observations documented in real time.

End-of-Session Handover: Written care summary covering everything observed and completed. Family members receive a direct update and can ask questions. Recommendations for the next session outlined.

**Trust & Credentials:** Every Clinical Visit, an RN — we ONLY send Registered Nurses for clinical care. PSW support for non-clinical tasks is always clearly disclosed and never billed at RN rates. CNO Registration Verified — families can request the nurse's name and CNO registration number before any visit. Bilingual by Design — English, Cantonese, and Mandarin. Not an afterthought or add-on.

**Why WOXY vs Traditional Agencies:** Nurse-Led, Not Admin-Led (you talk directly to your nurse), Same-Day & Next-Day Availability (no 3-week waitlists), One Dedicated Nurse Knows Your Case (no re-explaining), GTA Roots, Not a Franchise (founded and operated in the GTA).

**Stats:** Consistent in-home nursing care is associated with significantly better recovery outcomes and reduced likelihood of hospital readmission. Extended care blocks allow your nurse to observe trends over time, enabling earlier intervention.

**Who This Is For:** Post-Surgery Recovery, Chronic Condition Management (COPD, heart failure, diabetes, Parkinson's), Elderly Living Independently, Dementia and Cognitive Decline, Complex Medication Regimens, Family Caregiver Relief.

**FAQ Highlights:**
- Q: How is 4-hour, 8-hour, and 12-hour different? A: 4-hour for focused clinical tasks; 8-hour for full day with all care tasks; 12-hour for high-dependency care, overnight support, or complex recovery.
- Q: Who provides the care? A: All Private Care blocks are staffed by registered nurses.
- Q: Can I book the same nurse? A: We prioritise continuity of care. When your primary nurse is unavailable, we ensure a thorough clinical handover.
- Q: What makes WOXY different? A: WOXY was founded by registered nurses and is operated by registered nurses. Every clinical visit is delivered by a CNO-licensed RN. Same-day availability, bilingual care, direct nurse communication.

**Pricing:** Essential $260/visit (vitals, medication management, documented summary), Standard $480/visit (wound care, chronic condition support, full documentation), Premium $660/visit (comprehensive personal care and extended support).

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### Homemaker Service

**Hero:** A Cleaner, Safer Home. From light housekeeping and laundry to kitchen upkeep and home organization, our homemaker services help older adults maintain a clean, safe, and comfortable living environment.

**Feature Cards:**
- House Cleaning & Tidying: Regular or one-time cleaning tailored to senior needs. Fall prevention through clutter removal, bathroom sanitisation, kitchen hygiene, and safe floor maintenance. A clean home is a safe home.
- Meal Preparation & Planning: Nutritious, home-cooked meals prepared according to dietary requirements, preferences, and cultural tastes. Includes grocery list support and kitchen cleanup. Nourishment made personal.
- Laundry & Household Care: Complete laundry service including washing, folding, ironing, and linen changes. Light household organisation to reduce physical strain and improve daily safety. Comfort in every detail.

**What We Provide:**

House Cleaning and Home Safety Support: Thorough cleaning of kitchens, bathrooms, living areas, and bedrooms with attention to senior-specific safety needs. Remove trip hazards, sanitise high-touch surfaces, ensure walkways remain clear and well-lit. Safety through cleanliness.

Meal Preparation and Dietary Support: From breakfast through dinner, balanced meals aligned with medical dietary guidelines, allergies, and personal tastes. Grocery planning, cooking, serving, and full kitchen cleanup. Meals prepared with care.

Companionship and Daily Routine Assistance: Friendly companionship during visits, assistance with letter writing, accompaniment on short walks, and help maintaining daily routines that support mental and emotional wellbeing.

**Daily Living Support:**
- Bathroom and Personal Space Care: Non-slip surface maintenance, regular towel and linen changes, mould and mildew prevention.
- Kitchen and Food Safety: Refrigerator organisation and spoilage checks, clean preparation surfaces, safe appliance use.
- Bedroom and Living Area Comfort: Fresh bed linen, dusting and air quality support, gentle organisation of personal belongings.

**Stats:** Seniors who receive regular homemaker and cleaning support experience fewer falls, reduced respiratory issues, and report higher overall satisfaction. Family caregivers report significantly lower stress levels.

**Who This Is For:** Seniors Living Independently, Individuals with Limited Mobility, Clients with Cognitive Changes, Family Caregivers Needing Support, Post-Hospital Discharge Recovery, Couples with Changing Needs.

**FAQ Highlights:**
- Q: What is included? A: House cleaning, laundry, meal preparation, kitchen organisation, bathroom sanitisation, light household tidying, and companionship.
- Q: Do you bring your own cleaning supplies? A: Yes. If a client prefers specific products due to allergies, we are happy to use products provided by the family.
- Q: How often can services be scheduled? A: Flexible scheduling including one-time visits, weekly sessions, multiple visits per week, and daily support.

**Pricing:** Essential Visit $120 (2-hour), Standard Visit $220 (4-hour), Premium Visit $400 (8-hour full-day).

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### PSW Service

**Hero:** Daily Living, Handled Thoughtfully. From meal preparation and mobility support to companionship and everyday routines, our caregivers help older adults maintain comfort, structure, and independence at home.

**Feature Cards:**
- Personal Care & Hygiene: Gentle assistance with bathing, grooming, dressing, toileting, and oral care. Dignity in every moment of care.
- Mobility & Transfer Support: Safe assistance with walking, transfers between bed and chair, and positioning. Moving safely, living confidently.
- Companionship & Daily Routine: Friendly companionship, assistance with letter writing, accompaniment on short walks. Connection that lifts the spirit.

**What We Provide:**

Personal Care and Daily Living Assistance: Respectful, hands-on assistance with bathing, grooming, dressing, toileting, and continence care. Working at the client's pace, preserving autonomy. Care delivered with respect.

Mobility Support and Fall Prevention: From gentle transfer assistance to supervised walking and range-of-motion exercises. Ongoing safety checks and support adjustment as mobility changes. Safety in every step.

Companionship and Emotional Wellbeing Support: Meaningful companionship, engagement in conversation and light activities, maintaining social routines that support mental health and emotional resilience.

**Daily Living Support:**
- Bathing and Personal Hygiene: Non-slip mat placement, gentle skin care and moisturising, adaptive equipment use.
- Meal Support and Feeding Assistance: Texture-modified meal preparation, encouragement and assistance during mealtimes, hydration reminders.
- Positioning and Comfort Care: Regular repositioning to prevent pressure sores, pillow and support alignment, skin integrity checks.

**Stats:** Seniors who receive regular PSW care experience fewer falls, better medication adherence, improved nutrition, and higher quality of life. Family caregivers report significantly reduced stress and burnout.

**Who This Is For:** Seniors Needing Personal Care, Individuals with Limited Mobility, Clients Recovering from Surgery, Family Caregivers Needing Respite, Clients with Chronic Conditions (Parkinson's, stroke, dementia), Couples with Changing Care Needs.

**FAQ Highlights:**
- Q: What training do your PSWs have? A: All hold valid Ontario PSW certification and receive ongoing training in senior care, fall prevention, safe transfer techniques, and dementia-friendly communication.
- Q: How do you handle medication? A: PSWs provide medication reminders and observe. For medication administration, we coordinate with our registered nursing team.
- Q: Can I request the same PSW? A: Whenever possible, we assign a consistent PSW. We honour continuity preferences as a priority.

**Pricing:** 4-Hour Standard Care Block $140/session, 8-Hour Extended Support $240/session, Custom Plan — contact for pricing.

---
### Medical Escort

**Hero:** Professional Support When It Matters Most. Registered nurses and trained companions accompany you to appointments, assist with daily errands, and provide compassionate support during life's most important moments.

**Feature Cards:**
- Nurse-Led Accompaniment: A registered nurse attends every appointment, advocating and bridging communication in real time. Clinical expertise at your side.
- End-to-End Care Flow: Pre-visit prep, live support, and a written clinical summary delivered after every appointment. Nothing falls through the cracks.
- Family Peace of Mind: Clinical summaries keep loved ones fully informed, wherever they are when the appointment happens. Families always stay informed.

**The Complete Escort Journey:**

Pre-Visit Preparation: We review your health background and prepare a focused physician support note. Key concerns from family members are documented before the appointment. All logistics — transport, timing, clinic protocols — confirmed in advance.

During the Visit: A registered nurse is present throughout the entire consultation, not just at the door. Real-time communication bridging ensures nothing is lost in translation. Clinical advocacy means your loved one's concerns are heard and acted upon.

Post-Visit Follow-Up: A written clinical summary covering all findings and instructions is delivered after every visit. Next steps and follow-up appointments are clearly outlined. Family members who couldn't attend receive the full summary directly.

**Stats:** Post-hospitalization support within the first 30 days is among the most effective ways to reduce complications and hospital readmission. Having a trained companion at medical appointments improves information retention and adherence to care plans.

**Who This Is For:** Recently Discharged Patients, Patients with Cognitive Impairment, Elderly Living Independently, Patients with Language Barriers, Family Caregivers Who Cannot Attend, Complex Medication or Specialist Cases.

**FAQ Highlights:**
- Q: Who provides the medical escort? A: Registered nurses or trained care companions, depending on clinical complexity. For post-hospitalisation or complex appointments, a registered nurse is assigned.
- Q: Can a nurse attend specialist appointments? A: Yes. Our nurses attend specialist consultations, diagnostic procedures, surgical pre-assessments, and routine checkups. They take clinical notes, ask clarifying questions, and ensure you understand all information.
- Q: What happens if my appointment runs longer? A: Our nurses remain with you for the full duration. Time extended beyond the originally booked window is billed at the applicable hourly rate.

**Pricing:** Single Visit from $99. Nurse-accompanied single medical appointment including pre-visit prep, during-visit support, and post-visit follow-up.

---
### Hospital Bedside Support

**Hero:** A Trusted Presence at Every Bedside. Our registered nurses stay with your loved one throughout their hospital stay, providing attentive bedside support, clinical monitoring, and clear family communication so no one faces it alone.

**Feature Cards:**
- Continuous Bedside Presence: A registered nurse remains at your loved one's bedside for the full duration. Someone always there.
- Clinical Advocacy: Our nurses communicate directly with hospital staff, flag concerns promptly, and ensure your loved one's needs are heard. A voice at every shift.
- Family Updates Included: Regular updates on condition, care changes, and next steps. Families always in the loop.

**What We Provide:**

Bedside Monitoring and Presence: Continuous observation of comfort, condition, and vital signs between nursing rounds. Prompt escalation to hospital staff when changes are observed. Emotional reassurance and companionship to reduce patient anxiety.

Family Communication: Regular updates provided to designated family members throughout each shift. Plain-language summaries of care changes, test results, and physician instructions. Single point of contact reducing confusion.

Clinical Advocacy and Coordination: Direct communication with hospital nurses and care teams. Documentation of key events and observations. Coordination of discharge planning support.

**Night Shifts and Overnight Support:**
- Overnight Bedside Care: Registered nurse present through the night. Immediate response during overnight hours when hospital staffing is reduced. Morning handover summary shared with family.
- Comfort and Personal Care: Assistance with repositioning, hydration, and personal comfort. Ensuring call bells and needs are responded to without delay. Compassionate presence that reduces distress.

**Stats:** Patients with dedicated bedside support experience fewer unaddressed concerns and report significantly higher satisfaction. Family members who receive regular nurse-led updates report substantially lower anxiety.

**Who This Is For:** Post-Surgery Patients, Patients with Dementia or Delirium, Families Who Cannot Be Present, Patients with Language Barriers, Patients Requiring Overnight Coverage, Seriously Ill or High-Dependency Patients.

**FAQ Highlights:**
- Q: Is the nurse separate from the hospital team? A: Yes. Our nurse works alongside the hospital nursing team, not as a replacement. The focus is continuous bedside presence, family communication, and clinical advocacy.
- Q: What hours are available? A: 4-hour, 8-hour, and overnight booking windows. Daytime, evening, and overnight shifts all available.
- Q: Can the nurse communicate with hospital staff? A: Yes. Our nurses are clinically trained and will communicate directly with the hospital care team to raise concerns and advocate for the patient.

**Pricing:** 4-Hour Session $280, 8-Hour Session $480, Overnight Session $680.

---
### Health Concierge (Private Health Management)

**Hero:** Continuous Nurse-Led Health Management. A dedicated registered nurse coordinates your care, monitors your health over time, and ensures consistent follow-through across appointments, specialists, and transitions. No referral required.

**Feature Cards:**
- A Single Point of Contact for All Your Care: Standard care is episodic. Health Concierge assigns you a dedicated nurse who maintains your full health history and coordinates across providers. Continuity that the standard system does not provide.
- Monitoring Between Appointments: Most health changes occur between clinic visits. Your nurse conducts scheduled check-ins, tracks trends, and flags concerns before they require urgent attention. Proactive monitoring, not reactive care.
- Coordination Across Specialists: Managing multiple providers without support leads to gaps. Your nurse handles scheduling, documentation, and communication across your entire care team. Integrated support across your full care network.

**What's Included:**
- Dedicated Nurse: A registered nurse who knows your health history and provides continuity across all care needs.
- Regular Check-ins: Scheduled monthly assessments to monitor changes, track progress, and adjust your health plan.
- Direct Access: Text or call your nurse directly with questions or when you need guidance between appointments.
- Care Coordination: Help scheduling appointments, coordinating with specialists, and ensuring nothing falls through.
- Medical Companion: Nurse accompaniment to important appointments with advocacy and understanding.
- Medical Transport: Safe, comfortable transportation to appointments with a trained medical driver.
- Health Monitoring: Regular tracking of vital signs, symptoms, and health metrics.
- Family Updates: Keep family members informed with regular updates.
- Care Transitions: Support during hospital discharge, medication changes, or transitions between care settings.

**Stats:** Coordinated, ongoing care reduces the risk of missed follow-ups, medication errors, and gaps between specialist visits. All check-ins and assessments are conducted by registered nurses using standardised protocols.

**Who This Is For:** Seniors with Multiple Health Conditions, Busy Professionals, Post-Hospitalisation Recovery, Families Managing Care Remotely, Patients Navigating Complex Diagnoses, Individuals Investing in Proactive Health.

**FAQ Highlights:**
- Q: How does this differ from my OHIP annual checkup? A: Your OHIP annual physical is a single 15-20 minute appointment. Private health management provides continuous support between visits: a nurse who knows your full history, monthly check-ins, proactive trend monitoring, and specialist coordination. They are complementary.
- Q: What does a monthly check-in include? A: Review of current health status, vital signs assessment, discussion of new symptoms, medication review, and care plan updates. Conducted by a registered nurse at clinic or home.
- Q: Can I contact my nurse directly? A: Yes. All members have direct access to their dedicated nurse by text or phone.
- Q: Do you support Mandarin/Cantonese speakers? A: Yes. We have registered nurses who speak Mandarin, Cantonese, and other languages.

**Pricing:** Monthly $499/month (flexible month-to-month), 6-Month $424/month (save 15%), Annual $374/month (save 25%, best value). Annual plan includes monthly body composition scan, quarterly blood panels, bi-annual spirometry, 4 medical companion visits, 4 medical transport trips, and annual comprehensive health report.

---
## KEY BUSINESS INFORMATION (Repeated)

**Location:** 4750 Yonge St Unit 356, North York, ON M2N 0J6, Canada
**Phone:** +1-365-698-5115
**Email:** support@woxy.ca
**Hours:** Monday to Friday, 9:00 AM – 6:00 PM
**Service Area:** Greater Toronto Area within ~30 km radius
**Languages:** English, Cantonese, Mandarin
**Credentials:** CNO-licensed Registered Nurses only
**Payment:** Private pay; HSA/insurance receipts provided
**Pricing:** Assessments from $280, home care from $180/visit, health concierge $374-$499/month

---
## CHINESE (SIMPLIFIED) SERVICE PAGES — 简体中文服务页面完整内容

### 失智症护理 (Dementia Care)

**主标题:** 以尊严与关怀守护失智症患者的居家生活

**服务描述:** 我们经验丰富的护理团队为认知障碍及失智症患者提供专业居家照护服务。我们协助患者维持独立生活能力，参与有意义的日常活动，并在熟悉的家中环境中保有尊严地生活。

**特色卡片:**
- 个人化认知照护: 每位失智症患者的旅程都是独特的。我们的照护计划根据个人的认知阶段、生活历史及日常习惯量身定制，提供有意义且熟悉的支援。照护因人而异。
- 安全熟悉的居家环境: 留在家中可减少失智症患者的困惑与焦虑。我们的护理人员创造安全、有结构的环境，支持患者的独立性与舒适感。家是最好的疗愈场所。
- 家属指导与支援: 我们为家属提供实用的失智症照护知识、沟通技巧及情绪支援，协助他们应对照顾认知衰退亲人的各种挑战。没有家庭需要独自面对。

**服务内容 — 个人化照护计划:** 进行全面的认知及功能评估，了解个人的现有能力、偏好及照护需求。与患者、家属及临床团队协作制定照护计划，建立切实可行的目标。随着病情进展定期重新评估并调整计划，确保照护始终适切有效。

**日常生活支援:** 协助个人护理活动，包括沐浴、穿衣、梳洗及如厕，以耐心和尊重的方式提供服务。根据饮食需求、吞咽安全及个人食物偏好，提供餐食准备及喂食协助。用药提醒及监察，确保处方药物按时正确服用。

**安全监察与预防:** 进行居家安全评估，识别并减低跌倒、游走及家居危险等风险。对经历困惑、迷失方向或游走行为的患者提供温和监督及引导。建立紧急应变程序及与家属的清晰沟通渠道，以应对突发情况。

**认知刺激活动:** 参与熟悉且有意义的活动，如音乐、回忆治疗、益智游戏及感官体验，激发情感连结。建立结构化的日常作息，为记忆力衰退的患者提供可预测性，减少焦虑。提供社交互动及陪伴，对抗孤独感并维持情绪健康。

**家属教育及持续支援:** 定期向家属提供照护进展报告，让所有人了解情况并参与其中。为家庭照顾者提供实用的失智症沟通技巧、行为管理及照护策略培训。提供情绪支援及指导，协助家属理解失智症的发展过程并规划未来照护需求。

**统计数据:** 接受专业居家失智症照护的个人相比没有结构化支援的患者，住院次数更少、行为症状更轻，并维持更高的生活质素。获得专业指导及喘息支援的家庭照顾者报告压力水平显著降低，对管理亲人变化中的需求更有信心。

**服务对象:** 早期失智症（轻度记忆力衰退、困惑或熟悉事务困难）、中期失智症（需要协助日常活动、个人护理及药物管理）、需要喘息支援的家庭照顾者、出现行为症状的患者（躁动、游走、日落症候群）、从医院出院过渡的患者、规划长期照护的家庭。

**常见问题:**
- 问: 你们的失智症护理服务包括哪些内容？答: 个人化照护计划、日常生活支援（个人护理、餐食准备、用药提醒）、认知刺激活动、居家安全监察及持续的家属指导。每份照护计划均根据个人的认知阶段及需求量身定制。
- 问: 你们的护理人员是否接受过专门的失智症培训？答: 是的。我们的失智症护理护士接受专门培训，涵盖认知衰退管理、行为支援技巧、记忆力衰退沟通策略及安全程序。
- 问: 失智症护理可以在任何病情阶段提供吗？答: 绝对可以。我们为处于失智症各阶段的个人提供照护，从需要轻度监督的早期记忆变化，到需要全面日常支援的晚期阶段。
- 问: 你们提供通宵或24小时失智症护理吗？答: 提供。通宵护理对管理日落症候群、夜间游走及确保安全尤其重要。
- 问: 每次会由同一位护理人员到访吗？答: 在可能的情况下，我们会安排固定的护理人员或小团队。这对失智症患者建立熟悉感和信任尤其重要。
- 问: 失智症护理是否受OHIP或保险保障？答: 不在OHIP保障范围内。提供详细收据，可向HSA、FSA或私人长期护理保险申报。

**收费方案:** 日间护理 $280（4小时）、全日护理 $480（8小时）、通宵护理 $680。专科护理附加费用另计。

---
### 纾缓及严重疾病护理 (Palliative & Serious Illness Care)

**主标题:** 纾缓及严重疾病护理 — 在家中以舒适与尊严同行

**服务描述:** 我们的注册护士为患有生命限制性疾病的人士提供富有同理心的居家纾缓及严重疾病护理。从症状管理、疼痛缓解，到情绪支援及家属指导，我们协助患者及其家人以舒适和尊严走过这段旅程。

**特色卡片:**
- 症状与疼痛管理: 有效的症状控制是纾缓护理的核心。我们的护士与护理团队紧密合作，管理疼痛、呼吸困难、恶心及其他令人痛苦的症状。缓解、舒适与平静。
- 药物管理与护理协调: 纾缓药物需要谨慎的给药和监察。我们的护士管理复杂的药物方案，与医生及专科医生保持联系。适时提供正确的护理。
- 情绪与心灵支援: 严重疾病影响整个人。我们的护士提供平静、富有同理心的陪伴，支援有意义的对话，协助家庭应对临终护理的情绪和实际层面。陪伴、耐心与关怀。

**服务内容:** 疼痛缓解与舒适护理（按时及按需给予止痛药物、呼吸困难及焦虑管理技术、恶心/疲劳/躁动监察）、舒适体位与皮肤护理（压疮预防及伤口护理、温和翻身及舒适支撑、口腔卫生及保湿护理）、家属陪伴与情绪支援（识别痛苦迹象及何时致电求助、有意义的陪伴与舒适触碰指导、哀伤支援及丧亲资源）。

**统计数据:** 接受结构化居家纾缓护理的人士能获得更好的症状控制、减少不必要的住院，并更有能力留在其首选的护理场所——在家中，与家人相伴。获得专业纾缓护士支援的家庭照顾者报告焦虑显著减轻，对管理症状更有信心。

**服务对象:** 晚期癌症护理、末期心脏或肺部疾病、神经系统及退行性疾病（ALS、晚期MS）、居家临终护理、急性严重疾病后护理、需要喘息支援的家庭照顾者。

**常见问题:**
- 问: 纾缓护理可以在严重疾病的任何阶段提供吗？答: 绝对可以。纾缓护理适合从严重疾病确诊时开始，而不仅仅是在临终时。早期纾缓护理可以改善生活质素、减轻症状负担。
- 问: 你们如何在家中管理疼痛和症状？答: 我们的护士与主诊医生及专科团队紧密合作，给药及监察止痛药物、评估症状控制，并沟通患者状况的任何变化。
- 问: 你们提供通宵或24小时纾缓护理吗？答: 提供。通宵及持续护理对疾病末期的患者尤为重要，确保有熟练的护士在场管理症状并支援家人。

**收费方案:** 日间护理 $280（4小时）、全日护理 $480（8小时）、通宵护理 $680。专科护理附加费用另计。

---
### 中风康复护理 (Stroke Recovery Care)

**主标题:** 中风康复居家护理 — 重建力量，恢复独立生活

**服务描述:** 我们的注册护士为中风康复患者提供专业居家护理支援。从行动能力训练、言语恢复，到药物管理及家属指导，我们协助患者在熟悉的家中重拾功能与信心。

**特色卡片:**
- 行动能力与力量训练: 中风常影响身体一侧的活动能力。我们的护士指导患者进行安全的行动练习、转移技巧及日常活动训练。一步一步，重新站起来。
- 药物与风险管理: 中风后药物必须谨慎管理以防止复发。我们的护士确保抗凝血剂及其他处方药物正确服用，同时监察血压及警示迹象。每日预防，守护未来。
- 言语与吞咽恢复: 失语症及吞咽困难是中风后常见问题。我们的护士监察吞咽安全、支援沟通策略，并协调言语治疗师进行针对性康复。每一句话、每一餐，安全无忧。

**服务内容:** 身体恢复与行动能力支援（安全转移方案、步态支援技巧、居家环境评估）。中风后药物管理（抗凝血剂、降血压药、他汀类药物按时服用，监察副作用，追踪生命体征）。言语、吞咽及营养护理（监察误吸风险、支援安全喂食、协调言语治疗）。

**日常生活与康复:** 个人护理协助（单侧无力适应技巧、口腔卫生与吞咽风险意识、皮肤完整性监察）。营养与吞咽安全（质地调整的餐食准备、安全进食体位及节奏、言语治疗转介协调）。家属教育与照顾者支援（各阶段康复进展教育、安全转移及行动训练、定期更新及开放沟通）。

**统计数据:** 接受结构化居家护理的中风康复者相比没有专业康复支援的患者，功能恢复更快、再入院次数更少，并在日常活动中获得更大的独立性。

**服务对象:** 早期中风康复、持续康复、有失语症的患者、有吞咽困难的患者、需要喘息支援的家庭照顾者、二级中风预防。

**常见问题:**
- 问: 你们的中风康复护理服务包括哪些内容？答: 行动能力及力量训练、跌倒预防、中风后药物管理、个人护理协助、营养及吞咽安全监察、言语及沟通支援、认知及情绪支援，以及持续的家属指导。
- 问: 你们如何管理中风后的药物？答: 我们的护士确保抗凝血剂、降血压药、他汀类及其他处方药物按时服用。我们监察副作用、追踪血压及其他生命体征，并将任何问题通知主诊医生。
- 问: 你们提供通宵护理吗？答: 提供。通宵护理对有行动障碍、夜间服药需求或安全顾虑的患者尤其重要。

**收费方案:** 日间康复 $280（4小时）、全日康复 $480（8小时）、通宵康复 $680。专科护理附加费用另计。

---
### 柏金逊症护理 (Parkinson's Care)

**主标题:** 柏金逊症居家护理 — 动作、尊严、独立生活

**服务描述:** 我们的注册护士为柏金逊症患者提供专业居家护理支援。从动作协助、预防跌倒，到药物管理及家属指导，我们协助患者在熟悉的家中维持生活质素。

**特色卡片:**
- 动作与行动能力支援: 柏金逊症以独特方式影响动作能力。我们的护士接受动作辅助、步态协助及跌倒预防策略培训。自信地行动。
- 药物时间管理与监察: 柏金逊症药物必须按精确时间表服用。我们的护士确保药物准时服用，监察副作用。每一剂，准时到位。
- 言语及吞咽安全意识: 柏金逊症可影响言语清晰度及吞咽安全。我们的护士监察吞咽困难迹象，支援安全进食。每一餐，安全第一。

**服务内容:** 动作支援与跌倒预防（实证提示技巧、安全转移方案、居家环境评估）。精准药物时间管理与监察（左旋多巴及其他药物严格按时服用，监察运动障碍或直立性低血压等副作用）。认知与情绪健康支援（结构化作息、有意义的参与活动、富有同理心的陪伴）。

**日常生活与沟通:** 个人护理协助（配合运动症状的穿衣梳洗技巧、口腔卫生与吞咽风险意识、皮肤完整性监察）。营养与吞咽安全（质地调整的餐食准备、安全进食体位及节奏、言语治疗转介协调）。家属教育与照顾者支援（各阶段病情进展教育、安全转移及药物培训、定期更新及开放沟通）。

**统计数据:** 接受结构化居家护理的柏金逊症患者跌倒次数更少、药物依从性更高，并能维持更长时间的独立生活。获得专业柏金逊症护士支援的家庭照顾者报告照顾者负担显著减轻。

**服务对象:** 早期柏金逊症、中期柏金逊症、晚期柏金逊症、有认知变化的患者、需要喘息支援的家庭照顾者、出院后康复患者。

**常见问题:**
- 问: 你们如何管理柏金逊症的药物时间？答: 药物时间管理在柏金逊症护理中至关重要。我们的护士严格按照患者的处方时间表服药，包括左旋多巴的服药时间，并监察运动障碍或直立性低血压等副作用。
- 问: 你们提供通宵护理吗？答: 提供。通宵护理对管理夜间活动困难、服药时间表及确保安全尤其重要。
- 问: 每次会由同一位护士到访吗？答: 在可能的情况下——对柏金逊症患者而言，熟悉的护理人员能减少焦虑并提升合作度，因此连贯性尤为重要。

**收费方案:** 日间护理 $280（4小时）、全日护理 $480（8小时）、通宵护理 $680。专科护理附加费用另计。

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### 术后康复护理 (Post-Surgery Recovery Care)

**主标题:** 术后康复护理 — 手术后的第一周，由护士守护

**服务描述:** 手术在手术室结束，但康复才刚开始。我们为多伦多及大多伦多地区提供专业的术后居家护理，确保回家后的第一周——并发症最容易出现的时期——有人守护。

**特色卡片:**
- 套餐制，而非按小时计费: 每个护理套餐围绕您的术后康复窗口期设计，而非以时间计算。在最关键的时刻提供结构化的护士支援。按康复阶段定价。
- 临床与日常兼顾: 从疼痛监测、活动支援到药物指导，我们涵盖临床评估与大多数家庭未能准备好应对的日常挑战。一次家访，全面照顾。
- 离开时，您清楚知道怎么做: 康复教育是每次家访的一部分。您的家人将了解什么是正常、何时需要采取行动，以及应该联络谁。信心感，是护理的一部分。

**六大护理面向:**
1. 疼痛与症状监测 — 每次家访进行结构化疼痛评估，监测肿胀、局部发热及发烧迹象，及早识别感染或并发症警示，明确的升级处理流程。
2. 活动支援 — 术后安全起床与上下床的正确方法，行走评估及早期下床活动辅助，根据您的居家环境制定防跌策略，康复节奏控制。
3. 伤口观察 — 每次家访对手术部位进行视觉检查，监测红肿、分泌物或异常肿胀，评估敷料完整性，不干扰伤口。
4. 药物指导 — 用日常语言解释每种药物的用途，止痛药和抗生素的服药时间指引，副作用识别，确认剂量被持续正确服用。
5. 日常照护支援 — 配合手术限制的基本卫生协助，翻身与体位调整预防压疮，休息和睡眠体位的舒适调整，照顾者指导。
6. 康复教育 — 术后何时可以安全冲凉或洗澡，何时可以逐渐增加活动量，针对手术类型的饮食指引，清晰列明异常征状。

**康复时间线:** 第1-2天首次到府护理（疼痛与生命征象评估、伤口观察、药物核查与指导、活动能力与防跌评估）。第5天早期康复评估（疼痛趋势评估、早期下床活动评估、药物依从性检视、照顾者指导更新）。第10天中期康复回顾（功能性康复评估、伤口愈合观察、活动量指导、康复教育强化）。第14天最终评估（全面康复评估、职业治疗师协调、家庭医生报告准备、恢复活动规划）。

**统计数据:** 大多数术后并发症发生在回家后的头七天，而非在医院期间。接受结构化护士跟进的术后患者在康复信心方面明显更高，术后30天内因可避免原因急诊就诊的比例也显著更低。

**服务对象:** 骨科手术康复（髋/膝关节置换、脊椎手术）、心脏或胸腔手术、腹部或普通外科手术、独居长者、出院时未获充分说明的家庭、对康复感到焦虑的患者。

**常见问题:**
- 问: 这与伤口护理服务相同吗？答: 不同。伤口护理涉及主动换药，由您的外科团队负责。我们的护士观察伤口部位以识别早期并发症征兆。
- 问: 适用于哪些手术类型？答: 骨科手术（髋、膝、脊椎）、心脏及胸腔手术、腹部及腹腔镜手术，以及一般外科手术。
- 问: 如果护士发现严重问题怎么办？答: 我们的护士受过专业分诊训练。若需立即处理，会提供适当的行动建议，必要时直接联络外科团队。
- 问: 你们为华语家庭提供术后护理吗？答: 是的。许多注册护士能流利说粤语和普通话。双语术后康复护理在大多伦多地区均可预约，包括万锦市、列治文山、士嘉堡及北约克。

**收费方案:** 基础 $320（48小时内单次关键首访）、标准 $580（3次探访套餐）、全面 $980（5次综合探访套餐）。

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### 出院后居家护理 (Post-Discharge Care)

**主标题:** 出院后居家护理 — 出院的每一步，都有护士守护

**服务描述:** 出院后是康复过程中风险最高的时期。我们为多伦多及大多伦多地区提供结构化的出院后居家护理，由注册护士分阶段协调从医院到家的过渡，确保每个细节都不被遗漏。

**特色卡片:**
- 分阶段服务，而非按小时计费: 每个阶段均根据临床里程碑而设计，而非时间计算。您在最需要的时刻获得最合适的支援。以康复进程为核心。
- 同时照顾患者与照顾者: 我们同时为患者和家人做好准备。清晰的指引、警示症状教育和药物管理。没有人独自面对出院。
- 及早发现，避免再次入院: 大多数30天内的再入院是可以预防的。我们的跟进监测在问题升级为紧急情况之前，提早发现警讯。

**三阶段计划:**
- 第一阶段 — 出院当日支援（可选附加）: 将出院指示转化为清晰易懂的日常语言，核对所有新旧处方，向病房护士或医生厘清未确认的医嘱，确认并预约第一次复诊，协调安全的回家交通。
- 第二阶段 — 首次家访（核心服务，出院后24-72小时内）: 临床评估（生命体征、伤口/管道/导尿管检视、症状筛查）、药物管理（按剂量与时间整理药盒、确认处方药已取药）、患者与照顾者教育（饮食与活动限制、警示症状）、居家环境（床位设置、行动能力与跌倒风险评估）。
- 第三阶段 — 跟进监测（第3天及第7天）: 病情趋势回顾、用药依从性确认、早期并发症筛查（压疮、液体潴留、感染）、照护计划调整、照顾者跟进会谈。

**统计数据:** 每5位出院患者中就有1位在30天内再次入院。大多数再入院可通过结构化出院后跟进加以预防。由护士主导的居家过渡照护已被证明能显著减少药物错误、跌倒事故及早期并发症。

**服务对象:** 术后康复、中风或神经系统事件后、独居长者、心脏衰竭或COPD出院、复杂药物变更、肩负照顾责任的家庭成员。

**常见问题:**
- 问: 这与一般居家护理有何不同？答: 大多数居家护理按小时计费且被动回应。我们的出院过渡计划围绕临床里程碑而设计。
- 问: 第一阶段是必须的吗？答: 不是。第一阶段是可选的附加服务，最适合出院指示复杂或药物有重大更改的情况。
- 问: 如果已出院，可以直接从第二阶段开始吗？答: 可以。大多数客户直接从第二阶段开始。若已回家且在出院后72小时内，可优先安排首次家访。
- 问: 你们支持哪些大多伦多地区医院？答: 包括多伦多总医院、北约克总医院、士嘉堡健康网、万锦斯托菲尔医院、列治文山麦考理健康中心等所有主要医院。

**收费方案:** 基础 $280（第二阶段：首次家访）、进阶 $480（第二阶段+第三阶段）、全程 $680（全部三阶段）。

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### 专业喉管护理 (Tube Care)

**主标题:** 专业喉管护理，直接送到府上

**服务描述:** 我们的注册护士将专业的鼻胃管、胃造口管及导尿管护理直接带到您家中，在您最熟悉的环境中提供专业、无菌的护理服务，无需舟车劳顿前往诊所。

**特色卡片:**
- 涵盖NG、PEG及Foley: 我们的护士受过各类型管道护理专业训练。三大管类，一个信赖的团队。
- 护理物资由我们提供: 我们为每次到访携带所需护理物资，包括敷料、注射器、生理盐水及手套。导管或喉管本身不由WOXY提供，请于预约前自行备妥。
- 无需前往诊所: 居家护理省去奔波之苦，无需候诊。康复，应该在家中进行。

**服务内容:** 管饲辅助（依处方速度与剂量安全配制及执行管饲，监测耐受性/体位/吸入性肺炎迹象，指导家属掌握管饲时间表及安全操作技巧）。管口位置护理（彻底清洁并更换PEG及NG插入部位的敷料，评估皮肤完整性/肉芽组织生长/渗漏或压疮迹象，采用无菌技术操作）。冲洗、维护与更换（定期冲洗NG/PEG/Foley导管，由注册护士上门执行预定的管道及导管更换，准确记录每次操作）。

**监测与照顾者支援:** 并发症监测（及早发现导管移位/管口感染/堵塞/管饲不耐受，清晰升级处理流程）。照顾者指导（为家庭照顾者提供实作培训，以浅显易懂语言讲解警示症状，到访之间提供持续答疑支援）。

**统计数据:** 居家导管护理已被证实可降低院内感染风险，并比门诊到访为患者带来更高的舒适度。由注册护士持续跟进管口护理及管饲常规，可显著减少并发症的发生及非计划性住院。

**服务对象:** 出院后置管患者、长者或行动不便患者、神经系统病症或中风患者、吞咽障碍患者、负责管道护理的家庭照顾者、长期依赖管道的患者。

**常见问题:**
- 问: 你们管理哪些类型的导管？答: 鼻胃管（NG）、胃造口管（PEG）及导尿管（Foley）。均由受过专业培训的注册护士执行。
- 问: 我需要自备耗材吗？答: 我们携带所有必要护理物资。导管或喉管本身不由WOXY提供，请确保预约前家中已备有。
- 问: 护士可以在家中更换导尿管吗？答: 可以。定期更换导尿管是我们最常见的服务之一。
- 问: 护士需要多频繁到访？答: 导尿管通常每4-6周更换一次。PEG及NG管口护理可能每日、每周或依医嘱。

**收费方案:** 单次到访 $150。涵盖NG、PEG、Foley导管管理、管口护理及照顾者指导。

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### 私人居家护理 (Private Care)

**主标题:** 私人居家护理 — 专业护士到府照护，让您安心在家康复

**服务描述:** 为多伦多及大多伦多地区提供4小时、8小时或12小时的注册护士到府照护，为术后康复、慢性病管理或日常生活自理提供专业、可靠的居家护理支援。

**特色卡片:**
- 注册护士级照护: 每次照护均由持牌注册护士提供，具备完整药物管理权及临床评估能力。持牌，负责任。
- 每次均有书面记录: 每次照护结束后完成书面摘要，涵盖生命体征、药物及观察记录，可提供给主诊医生。透明，可追溯。
- 同一护士，持续跟进: 我们优先安排同一位护士跨次到府，让护士充分了解您的健康状况、喜好与家居环境。熟悉，一致。

**照护流程:** 照护前评估（护士阅览照护计划/药物纪录/健康状况，家属提前告知关注事项，物资设备事前确认）。照护进行中（生命体征监测/药物管理/伤口护理/行动协助，餐食/补水/个人护理，即时记录观察结果）。照护交接（书面照护记录，家属当面更新及提问，下次照护建议）。

**信任与资质:** 每次临床照护均为注册护士。PSW支援非临床任务时清楚披露并绝不按RN费率收费。CNO注册核实——家属可要求在任何家访前提供护士姓名及CNO注册号。双语服务——英语、粤语、普通话。

**WOXY与传统机构对比:** 护士主导而非行政主导（直接与护士沟通）。当日及次日预约（无需等待3周）。专属护士了解您的个案（无需重复解释）。大多伦多地区根基（非特许经营）。

**统计数据:** 持续的居家护士照护与明显改善的康复效果及降低再次住院风险密切相关。延长照护时段使护士能够观察健康趋势变化，实现更及早的介入。

**服务对象:** 术后康复患者、慢性病管理患者（COPD、心脏衰竭、糖尿病、柏金逊症）、希望独立居家生活的长者、失智症及认知功能退化患者、复杂药物管理需求、家属喘息支援。

**常见问题:**
- 问: 4小时、8小时和12小时方案有何不同？答: 4小时适合针对性临床任务；8小时涵盖全天所有照护任务；12小时专为高依赖性照护、隔夜支援或复杂康复设计。
- 问: 照护服务由谁提供？答: 所有私人照护时段均由注册护士负责。
- 问: 可以每次都预约同一位护士吗？答: 我们优先考虑照护连贯性。当主要护士无法当值时，确保完整临床交接。
- 问: WOXY与多伦多其他私人居家护理机构有何不同？答: WOXY由注册护士创立并运营。每次临床照护均由持安大略省护士学院执照的注册护士提供。当日预约、双语服务、直接与护士沟通。

**收费方案:** 基础 $260/次（生命体征、药物管理、书面摘要）、标准 $480/次（伤口护理、慢性病支援、完整记录）、高级 $660/次（全面个人护理及延伸支援）。

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### 家务助理服务 (Homemaker Service)

**主标题:** 更洁净，更安全的家

**服务描述:** 从轻度家务、洗衣到厨房维护与家居整理，我们的家务助理服务帮助长者维持清洁、安全、舒适的居住环境。

**特色卡片:**
- 家居清洁与整理: 专为长者需求量身定制的定期或一次性清洁服务。着重透过清理杂物、浴室消毒、厨房卫生及安全地板维护来预防跌倒。洁净的家就是安全的家。
- 膳食准备与规划: 根据饮食要求、个人喜好及文化口味准备营养丰富的家常菜。包括购物清单支援及厨房清理。用心制作的营养膳食。
- 洗衣及家务护理: 完整的洗衣服务，包括洗涤、摺叠、熨烫及床单更换。轻度家居整理以减少体力负担并提升日常安全。每个细节都带来舒适。

**服务内容:** 家居清洁及家庭安全支援（厨房/浴室/客厅/卧室彻底清洁、移除绊倒危险、消毒高接触表面、确保通道畅通且光线充足）。膳食准备及饮食支援（从早餐到晚餐均衡膳食、购物规划/烹饪/上菜/厨房清理）。陪伴及日常规律协助（友善陪伴、书信撰写、短距离散步、维持身心健康规律）。

**日常生活支援:** 浴室及个人空间护理（防滑表面维护、毛巾及床单更换、霉菌预防）。厨房及食品安全（雪柜整理及变质检查、清洁准备表面、安全使用电器）。卧室及客厅舒适（清新床单、除尘及空气质素支援、轻度整理个人物品）。

**统计数据:** 定期接受家务助理及清洁支援的长者跌倒次数更少、呼吸系统问题减轻，并对居住环境整体满意度更高。获得专业家务助理服务支援的家庭照顾者报告压力水平显著降低。

**服务对象:** 独立生活的长者、活动能力受限的人士、有认知变化的客户、需要支援的家庭照顾者、出院后恢复期、需求转变的夫妇。

**常见问题:**
- 问: 包括哪些内容？答: 家居清洁、洗衣、膳食准备、厨房整理、浴室消毒、轻度家居整理及陪伴。
- 问: 你们会自备清洁用品吗？答: 会的。若客户因过敏偏好特定产品，乐意使用家人提供的产品。
- 问: 可以多频繁安排服务？答: 灵活安排，包括一次性探访、每周时段、每周多次及每日支援。

**收费方案:** 基础 $120（2小时）、标准 $220（4小时）、高级 $400（8小时全日）。

---
### 个人支援工作者服务 (PSW Service)

**主标题:** 日常生活，悉心照料

**服务描述:** 从膳食准备和行动支援到陪伴和日常规律，我们的护理员协助长者在家中维持舒适、规律和独立的生活。

**特色卡片:**
- 个人护理与卫生: 温柔协助沐浴、梳洗、穿衣、如厕及口腔护理。在确保彻底、安全个人卫生支援同时，维护每位客户的尊严与舒适。每个护理时刻都充满尊严。
- 行动能力与转移支援: 安全协助步行、床与椅子之间的转移，以及预防压疮的体位调整。使用正确技术及设备降低跌倒风险。安全行动，自信生活。
- 陪伴与日常规律: 友善陪伴、协助书信撰写、陪同短距离散步，帮助维持支持心理及情绪健康的日常规律。连结带来心灵的提升。

**服务内容:** 个人护理及日常生活协助（沐浴/梳洗/穿衣/如厕/失禁护理，以客户节奏工作，保留自主权）。行动能力支援及跌倒预防（温柔转移协助、监督式步行、关节活动练习，持续安全检查）。陪伴及情绪健康支援（有意义的陪伴、交谈及轻度活动、维持社交规律）。

**日常生活支援:** 沐浴及个人卫生（防滑垫放置、温和皮肤护理及保湿、辅助设备使用）。膳食支援及餵食协助（质地调整膳食、用餐鼓励及协助、水分补充提醒）。体位调整及舒适护理（定期体位调整预防压疮、枕头及支撑物对齐、皮肤完整性检查）。

**统计数据:** 定期接受PSW居家护理的长者跌倒次数更少、用药依从性更佳、营养状况改善，并报告更高的整体生活质素。获得专业PSW服务支援的家庭照顾者报告压力及倦怠显著减轻。

**服务对象:** 需要个人护理的长者、活动能力受限的人士、术后恢复中的客户、需要喘息的家庭照顾者、患有慢性疾病的客户（柏金逊症、中风后遗症、失智症）、护理需求转变的夫妇。

**常见问题:**
- 问: 你们的PSW接受过什么培训？答: 所有PSW均持有有效安大略省PSW认证，并接受长者护理、防跌、安全转移技术、失智友善沟通的持续培训。
- 问: 你们如何处理用药？答: PSW提供用药提醒及观察。对于药物给药，我们与注册护理团队协调。
- 问: 可以要求每次由同一位PSW到访吗？答: 在可能的情况下，我们会安排固定的PSW。我们优先考虑连贯性偏好。

**收费方案:** 4小时标准护理时段 $140/次、8小时延长支援 $240/次、自订方案——联络我们获取报价。

---
### 医疗陪护 (Medical Escort)

**主标题:** 在最重要的时刻，给您专业的陪伴

**服务描述:** 由注册护士和专业陪护人员，全程陪伴您就医、协助日常事务，并在生命中重要的时刻提供温暖关怀的支持。

**特色卡片:**
- 护士全程陪诊: 由注册护士出席每次就诊，即时提供专业倡导及沟通桥接服务。专业临床支持，始终在您身旁。
- 全流程照护管理: 涵盖就诊前准备、全程即时陪伴，以及每次就诊后提供的书面临床摘要报告。每个细节，绝不遗漏。
- 家人的安心保障: 临床摘要确保家属无论身在何处，均能充分掌握就诊的完整资讯。家人随时掌握最新状况。

**完整陪护流程:** 就诊前准备（审阅健康背景、准备医师支援说明、家属关切事项记录备案、交通/时间/诊所规程提前确认）。就诊期间（注册护士全程陪同、即时沟通桥接确保资讯准确传递、专业临床倡导确保关切获得回应）。就诊后跟进（书面临床摘要涵盖诊断结果及医嘱、后续步骤及复诊安排清晰列明、未能出席的家属直接收到完整摘要）。

**统计数据:** 出院后30天内的专业支持是降低并发症风险和减少再次住院的最有效方式之一。就医时有受过训练的陪护能显著提升资讯理解率及护理计划依从性。

**服务对象:** 近期出院患者、认知障碍患者、独立生活的长者、有语言障碍的患者、无法到场的家属、复杂药物或多专科个案。

**常见问题:**
- 问: 陪护服务由谁提供？答: 注册护士或受训照护陪护人员，依临床复杂性而定。出院后或复杂就诊指派注册护士。
- 问: 陪护人员可以陪同前往专科门诊吗？答: 可以。出席专科咨询、诊断程序、手术前评估及例行复诊，记录临床笔记、提问并确保您理解所有资讯。
- 问: 如果预约时间比预期更长怎么办？答: 我们的护士全程陪伴。超出预约时间的部分按小时计费。

**收费方案:** 单次陪诊 $99起。包括就诊前准备、就诊期间支援及就诊后跟进。

---
### 医院床边支援 (Hospital Bedside Support)

**主标题:** 每一张病床旁，都有可信赖的陪伴

**服务描述:** 我们的注册护士在整个住院期间全程陪伴您的家人，提供细心的床边监护、临床关注及清晰的家属沟通，让患者不再孤单面对。

**特色卡片:**
- 全程床边陪伴: 由注册护士在整个预约时段内全程陪伴患者床边。始终有人在旁守护。
- 临床倡护支援: 我们的护士直接与医院医护人员沟通，及时反映患者需求。每个班次，都有人为您发声。
- 家属定期更新: 定期向家属提供病情、护理变化及后续安排的最新资讯。家属随时保持联系。

**服务内容:** 床边监护与陪伴（持续观察舒适度/状况/体征变化、发现变化立即升级通报、情感安抚与陪伴减轻焦虑）。家属沟通（每个班次定期更新、通俗易懂语言概述护理变化/检查结果/医生指示、单一联络窗口减少混乱）。临床倡护与协调（直接与医院护理团队沟通、记录重要事件及观察结果、协助出院计划协调）。

**通宵支援:** 通宵床边护理（注册护士全夜守候、夜间人手减少时即时回应、早晨交班摘要报告）。舒适护理与个人照顾（协助调整卧位/补充水分、确保需求迅速回应、富有同理心陪伴减少焦虑）。

**统计数据:** 获得专属床边支援的患者较少出现未被及时回应的需求，满意度显著提升。定期收到护士主导更新的家属焦虑程度明显较低。

**服务对象:** 术后康复患者、认知障碍或谵妄患者、无法到院陪伴的家属、有语言沟通障碍的患者、需要通宵支援的患者、重症或高依赖性患者。

**常见问题:**
- 问: 你们的护士与医院护理团队有何不同？答: 我们的护士配合而非取代医院团队。专注于持续床边陪伴、家属沟通及临床倡护。
- 问: 有哪些时段可选？答: 4小时、8小时及通宵预约时段，涵盖日间、傍晚及夜间班次。
- 问: 护士可以代与医院医护人员沟通吗？答: 可以。护士具备临床训练，能直接与医院护理团队沟通，提出关切并积极倡护。

**收费方案:** 4小时 $280、8小时 $480、通宵 $680。

---
### 尊尚健康管理 (Health Concierge)

**主标题:** 持续性护士主导健康管理

**服务描述:** 由专属注册护士协调您的照护、长期监测健康状况，并确保跨预约、专科及照护转换的一致跟进。无需转介。

**特色卡片:**
- 所有照护的单一联络窗口: 标准医疗照护是片段式的。健康管家为您指派专属护士，维护完整健康记录并跨医疗提供者协调。标准体系无法提供的连贯性照护。
- 预约之间的持续监测: 大多数健康变化发生在诊所就诊之间。您的护士进行定期追踪、长期追踪趋势，并在问题需要紧急处理之前及早标记。主动监测，而非被动应对。
- 跨专科与照护环境的协调: 在没有支援的情况下管理多位医疗提供者容易产生缺口。您的护士负责处理整个照护团队的排程、文件和沟通。

**包含内容:** 专属护士（了解您健康史的注册护士）、定期追踪（月度评估监测变化/追踪进展/调整健康计划）、直接联系（随时以短信或电话联系护士）、照护协调（协助安排预约/与专科医生协调）、医疗陪伴（护士陪同重要医疗预约）、医疗接送（受训医疗司机提供安全舒适接送）、健康监测（定期追踪生命体征/症状/健康指标）、家人通知（定期更新并通知家庭成员）、照护衔接（出院/药物调整/照护环境转换期间支援）。

**统计数据:** 协调性持续照护降低了漏诊追踪、药物错误及专科就诊间隙的风险。所有追踪和评估均由注册护士依据标准化流程进行。

**服务对象:** 管理多种慢性病的长者、繁忙的专业人士、出院后康复中的患者、远距管理家人照护的家庭、面对复杂诊断的患者、主动投资健康的人士。

**常见问题:**
- 问: 这与OHIP涵盖的年度体检有何不同？答: OHIP年度体检是单次15-20分钟预约。私人健康管理提供就诊之间的持续支援：了解您完整病史的护士、月度追踪、主动趋势监测及专科协调。两者互补。
- 问: 每月护士追踪包含哪些内容？答: 当前健康状况审查、生命体征评估、讨论新症状或顾虑、药物审查及照护计划更新。由注册护士在诊所或家中执行。
- 问: 可以在预约之间直接联系护士吗？答: 可以。所有会员均可透过短信或电话直接联系专属护士。
- 问: 你们是否支援说普通话或广东话的客户？答: 是的。WOXY拥有能说普通话、广东话及大多伦多地区其他常用语言的注册护士。

**收费方案:** 月费 $499/月（弹性按月）、六个月 $424/月（节省15%）、年费 $374/月（节省25%，最超值）。年费方案包含每月身体组成扫描、每季血液检测、每半年肺活量测试、4次医疗陪伴、4次医疗接送及年度全面健康报告。

---
## KEY BUSINESS INFORMATION (Chinese) — 主要业务信息

**地址:** 4750 Yonge St Unit 356, North York, ON M2N 0J6, Canada
**电话:** +1-365-698-5115
**电邮:** support@woxy.ca
**营业时间:** 周一至周五，上午9:00至下午6:00
**服务区域:** 大多伦多地区（约30公里半径内）
**服务语言:** 英语、粤语、普通话
**资质:** 仅限安大略省护士学院（CNO）持牌注册护士
**付款方式:** 私人付费；提供HSA/保险报销收据
**定价:** 健康评估 $280起，居家护理 $180/次起，尊尚健康管理 $374-$499/月

---
## TRADITIONAL CHINESE (ZH-TW) SERVICE PAGES — 繁體中文服務頁面完整內容

### 失智症護理 (Dementia Care)

**主標題:** 以尊嚴與關懷守護失智症患者的居家生活

**服務描述:** 我們經驗豐富的護理團隊為認知障礙及失智症患者提供專業居家照護服務。我們協助患者維持獨立生活能力，參與有意義的日常活動，並在熟悉的家中環境中保有尊嚴地生活。

**特色卡片:**
- 個人化認知照護: 每位失智症患者的旅程都是獨特的。我們的照護計劃根據個人的認知階段、生活歷史及日常習慣量身定制，提供有意義且熟悉的支援。照護因人而異。
- 安全熟悉的居家環境: 留在家中可減少失智症患者的困惑與焦慮。我們的護理人員創造安全、有結構的環境，支持患者的獨立性與舒適感。家是最好的療癒場所。
- 家屬指導與支援: 我們為家屬提供實用的失智症照護知識、溝通技巧及情緒支援，協助他們應對照顧認知衰退親人的各種挑戰。沒有家庭需要獨自面對。

**服務內容 — 個人化照護計劃:** 進行全面的認知及功能評估，了解個人的現有能力、偏好及照護需求。與患者、家屬及臨床團隊協作制定照護計劃，建立切實可行的目標。隨著病情進展定期重新評估並調整計劃，確保照護始終適切有效。

**日常生活支援:** 協助個人護理活動，包括沐浴、穿衣、梳洗及如廁，以耐心和尊重的方式提供服務。根據飲食需求、吞嚥安全及個人食物偏好，提供餐食準備及餵食協助。用藥提醒及監察，確保處方藥物按時正確服用。

**安全監察與預防:** 進行居家安全評估，識別並減低跌倒、遊走及家居危險等風險。對經歷困惑、迷失方向或遊走行為的患者提供溫和監督及引導。建立緊急應變程序及與家屬的清晰溝通渠道，以應對突發情況。

**認知刺激活動:** 參與熟悉且有意義的活動，如音樂、回憶治療、益智遊戲及感官體驗，激發情感連結。建立結構化的日常作息，為記憶力衰退的患者提供可預測性，減少焦慮。提供社交互動及陪伴，對抗孤獨感並維持情緒健康。

**家屬教育及持續支援:** 定期向家屬提供照護進展報告，讓所有人了解情況並參與其中。為家庭照顧者提供實用的失智症溝通技巧、行為管理及照護策略培訓。提供情緒支援及指導，協助家屬理解失智症的發展過程並規劃未來照護需求。

**統計數據:** 接受專業居家失智症照護的個人相比沒有結構化支援的患者，住院次數更少、行為症狀更輕，並維持更高的生活質素。獲得專業指導及喘息支援的家庭照顧者報告壓力水平顯著降低，對管理親人變化中的需求更有信心。

**服務對象:** 早期失智症（輕度記憶力衰退、困惑或熟悉事務困難）、中期失智症（需要協助日常活動、個人護理及藥物管理）、需要喘息支援的家庭照顧者、出現行為症狀的患者（躁動、遊走、日落症候群）、從醫院出院過渡的患者、規劃長期照護的家庭。

**常見問題:**
- 問: 你們的失智症護理服務包括哪些內容？答: 個人化照護計劃、日常生活支援（個人護理、餐食準備、用藥提醒）、認知刺激活動、居家安全監察及持續的家屬指導。每份照護計劃均根據個人的認知階段及需求量身定制。
- 問: 你們的護理人員是否接受過專門的失智症培訓？答: 是的。我們的失智症護理護士接受專門培訓，涵蓋認知衰退管理、行為支援技巧、記憶力衰退溝通策略及安全程序。
- 問: 失智症護理可以在任何病情階段提供嗎？答: 絕對可以。我們為處於失智症各階段的個人提供照護，從需要輕度監督的早期記憶變化，到需要全面日常支援的晚期階段。
- 問: 你們如何處理遊走或躁動等具挑戰性的行為？答: 我們的護理人員採用以人為本、非藥物治療的方法，包括引導轉移、安撫技巧、結構化作息及環境調整。
- 問: 你們提供通宵或24小時失智症護理嗎？答: 提供。通宵照護對於管理日落症候群、夜間遊走及確保家屬休息時的安全尤為重要。
- 問: 每次會由同一位護理人員到訪嗎？答: 在可能的情況下，我們會安排固定的護理人員或小團隊，以建立與患者的熟悉感和信任。
- 問: 失智症護理是否受OHIP或保險保障？答: 不在OHIP保障範圍內。提供詳細收據，可向HSA、FSA或私人長期護理保險申報。

**收費方案:** 日間護理 $280（4小時）、全日護理 $480（8小時）、通宵護理 $680。專科護理附加費用另計。

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### 紓緩及嚴重疾病護理 (Palliative & Serious Illness Care)

**主標題:** 紓緩及嚴重疾病護理 — 在家中以舒適與尊嚴同行

**服務描述:** 我們的註冊護士為患有生命限制性疾病的人士提供富有同理心的居家紓緩及嚴重疾病護理。從症狀管理、疼痛緩解，到情緒支援及家屬指導，我們協助患者及其家人以舒適和尊嚴走過這段旅程。

**特色卡片:**
- 症狀與疼痛管理: 有效的症狀控制是紓緩護理的核心。我們的護士與護理團隊緊密合作，管理疼痛、呼吸困難、噁心及其他令人痛苦的症狀。緩解、舒適與平靜。
- 藥物管理與護理協調: 紓緩藥物需要謹慎的給藥和監察。我們的護士管理複雜的藥物方案，與醫生及專科醫生保持聯繫，確保護理計劃以精確和同理心執行。適時提供正確的護理。
- 情緒與心靈支援: 嚴重疾病影響整個人。我們的護士提供平靜、富有同理心的陪伴，支援有意義的對話，協助家庭應對臨終護理的情緒和實際層面。陪伴、耐心與關懷。

**服務內容 — 症狀管理與舒適護理:** 疼痛緩解與舒適護理（按時及按需給予止痛藥物、呼吸困難及焦慮管理技術、噁心/疲勞/躁動監察）。舒適體位與皮膚護理（壓瘡預防及傷口護理、溫和翻身及舒適支撐、口腔衛生及保濕護理）。家屬陪伴與情緒支援（識別痛苦跡象及何時致電求助、有意義的陪伴與舒適觸碰指導、哀傷支援及喪親資源）。

**統計數據:** 接受結構化居家紓緩護理的人士能獲得更好的症狀控制、減少不必要的住院，並更有能力留在其首選的護理場所——在家中，與家人相伴。獲得專業紓緩護士支援的家庭照顧者報告焦慮顯著減輕，對管理症狀更有信心。

**服務對象:** 晚期癌症護理、末期心臟或肺部疾病、神經系統及退行性疾病（ALS、晚期MS）、居家臨終護理、急性嚴重疾病後護理、需要喘息支援的家庭照顧者。

**常見問題:**
- 問: 紓緩護理可以在嚴重疾病的任何階段提供嗎？答: 絕對可以。紓緩護理適合從嚴重疾病確診時開始，而不僅僅是在臨終時。早期紓緩護理可以改善生活質素、減輕症狀負擔。
- 問: 你們如何在家中管理疼痛和症狀？答: 我們的護士與主診醫生及專科團隊緊密合作，給藥及監察止痛藥物、評估症狀控制，並溝通患者狀況的任何變化。
- 問: 你們提供通宵或24小時紓緩護理嗎？答: 提供。通宵及持續護理對於處於疾病末期的患者尤為重要，確保有熟練護士在場管理症狀並支援家庭。
- 問: 每次會由同一位護士到訪嗎？答: 在可能的情況下，我們會安排固定的護士或小團隊。在紓緩護理中，一致性尤為重要。

**收費方案:** 日間護理 $280（4小時）、全日護理 $480（8小時）、通宵護理 $680。專科護理附加費用另計。

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### 中風康復護理 (Stroke Recovery Care)

**主標題:** 中風康復居家護理 — 重建力量，恢復獨立生活

**服務描述:** 我們的註冊護士為中風康復患者提供專業居家護理支援。從行動能力訓練、言語恢復，到藥物管理及家屬指導，我們協助患者在熟悉的家中重拾功能與信心。

**特色卡片:**
- 行動能力與力量訓練: 中風常影響身體一側的活動能力。我們的護士指導患者進行安全的行動練習、轉移技巧及日常活動訓練。一步一步，重新站起來。
- 藥物與風險管理: 中風後藥物必須謹慎管理以防止復發。我們的護士確保抗凝血劑及其他處方藥物正確服用，同時監察血壓及警示跡象。每日預防，守護未來。
- 言語與吞嚥恢復: 失語症及吞嚥困難是中風後常見問題。我們的護士監察吞嚥安全、支援溝通策略，並協調言語治療師進行針對性康復。每一句話、每一餐，安全無憂。

**服務內容:** 身體恢復與行動能力支援（安全轉移方案、步態支援技巧、居家環境評估）。中風後藥物管理（抗凝血劑、降血壓藥、他汀類藥物按時服用，監察副作用，追蹤生命體徵）。言語、吞嚥及營養護理（監察誤吸風險、支援安全餵食、協調言語治療）。

**日常生活與康復:** 個人護理協助（單側無力適應技巧、口腔衛生與吞嚥風險意識、皮膚完整性監察）。營養與吞嚥安全（質地調整的餐食準備、安全進食體位及節奏、言語治療轉介協調）。家屬教育與照顧者支援（各階段康復進展教育、安全轉移及行動訓練、定期更新及開放溝通）。

**統計數據:** 接受結構化居家護理的中風康復者相比沒有專業康復支援的患者，功能恢復更快、再入院次數更少，並在日常活動中獲得更大的獨立性。

**服務對象:** 早期中風康復、持續康復、有失語症的患者、有吞嚥困難的患者、需要喘息支援的家庭照顧者、二級中風預防。

**常見問題:**
- 問: 你們的中風康復護理服務包括哪些內容？答: 行動能力及力量訓練、跌倒預防、中風後藥物管理、個人護理協助、營養及吞嚥安全監察、言語及溝通支援、認知及情緒支援，以及持續的家屬指導。
- 問: 你們如何管理中風後的藥物？答: 我們的護士確保抗凝血劑、降血壓藥、他汀類及其他處方藥物按時服用。我們監察副作用、追蹤血壓及其他生命體徵。
- 問: 你們提供通宵護理嗎？答: 提供。通宵護理對於有行動困難、夜間藥物時間表或安全顧慮的患者尤為重要。

**收費方案:** 日間康復 $280（4小時）、全日康復 $480（8小時）、通宵康復 $680。專科護理附加費用另計。

---
### 柏金遜症護理 (Parkinson's Care)

**主標題:** 柏金遜症居家護理 — 動作、尊嚴、獨立生活

**服務描述:** 我們的註冊護士為柏金遜症患者提供專業居家護理支援。從動作協助、預防跌倒，到藥物管理及家屬指導，我們協助患者在熟悉的家中維持生活質素。

**特色卡片:**
- 動作與行動能力支援: 柏金遜症以獨特方式影響動作能力。我們的護士接受動作輔助、步態協助及跌倒預防策略培訓。自信地行動。
- 藥物時間管理與監察: 柏金遜症藥物必須按精確時間表服用。我們的護士確保藥物準時服用，監察副作用。每一劑，準時到位。
- 言語及吞嚥安全意識: 柏金遜症可影響言語清晰度及吞嚥安全。我們的護士監察吞嚥困難跡象，支援安全進食。每一餐，安全第一。

**服務內容:** 動作支援與跌倒預防（實證提示技巧、安全轉移方案、居家環境評估）。精準藥物時間管理與監察（左旋多巴及其他藥物嚴格按時服用，監察運動障礙或直立性低血壓等副作用）。認知與情緒健康支援（結構化作息、有意義的參與活動、富有同理心的陪伴）。

**日常生活與溝通:** 個人護理協助（配合運動症狀的穿衣梳洗技巧、口腔衛生與吞嚥風險意識、皮膚完整性監察）。營養與吞嚥安全（質地調整的餐食準備、安全進食體位及節奏、言語治療轉介協調）。家屬教育與照顧者支援（各階段病情進展教育、安全轉移及藥物培訓、定期更新及開放溝通）。

**統計數據:** 接受結構化居家護理的柏金遜症患者跌倒次數更少、藥物依從性更高，並能維持更長時間的獨立生活。獲得專業柏金遜症護士支援的家庭照顧者報告照顧者負擔顯著減輕。

**服務對象:** 早期柏金遜症、中期柏金遜症、晚期柏金遜症、有認知變化的患者、需要喘息支援的家庭照顧者、出院後康復患者。

**常見問題:**
- 問: 你們如何管理柏金遜症的藥物時間？答: 藥物時間管理在柏金遜症護理中至關重要。我們的護士嚴格按照患者的處方時間表服藥，包括左旋多巴的服藥時間，並監察運動障礙或直立性低血壓等副作用。
- 問: 你們提供通宵護理嗎？答: 提供。通宵護理對於管理夜間行動困難、藥物時間表及確保家屬休息時的安全尤為重要。
- 問: 每次會由同一位護士到訪嗎？答: 在可能的情況下——對柏金遜症患者而言，熟悉的護理人員能減少焦慮並提升合作度，因此連貫性尤為重要。

**收費方案:** 日間護理 $280（4小時）、全日護理 $480（8小時）、通宵護理 $680。專科護理附加費用另計。

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### 術後康復護理 (Post-Surgery Recovery Care)

**主標題:** 術後康復照護 — 手術後的第一週，由護士守護

**服務描述:** 手術在手術室結束，但康復才剛開始。我們為多倫多及大多倫多地區提供專業的術後居家護理，確保回家後的第一週——併發症最容易出現的時期——有人守護。

**特色卡片:**
- 套餐制，而非按小時計費: 每個護理套餐圍繞您的術後康復窗口期設計，而非以時間計算。在最關鍵的時刻提供結構化的護士支援。按康復階段定價。
- 臨床與日常兼顧: 從疼痛監測、活動支援到藥物指導，我們涵蓋臨床評估與大多數家庭未能準備好應對的日常挑戰。一次家訪，全面照顧。
- 離開時，您清楚知道怎麼做: 康復教育是每次家訪的一部分。您的家人將了解什麼是正常、何時需要採取行動，以及應該聯絡誰。信心感，是護理的一部分。

**六大護理面向:**
1. 疼痛與症狀監測 — 每次家訪進行結構化疼痛評估，監測腫脹、局部發熱及發燒跡象，及早識別感染或併發症警示，明確的升級處理流程。
2. 活動支援 — 術後安全起床與上下床的正確方法，行走評估及早期下床活動輔助，根據您的居家環境制定防跌策略，康復節奏控制。
3. 傷口觀察 — 每次家訪對手術部位進行視覺檢查，監測紅腫、分泌物或異常腫脹，評估敷料完整性，不干擾傷口。
4. 藥物指導 — 用日常語言解釋每種藥物的用途，止痛藥和抗生素的服藥時間指引，副作用識別，確認劑量被持續正確地服用。
5. 日常照護支援 — 配合手術限制的基本衛生協助，翻身與體位調整預防壓瘡，休息和睡眠體位的舒適調整，照顧者指導。
6. 康復教育 — 術後何時可以安全沖涼或洗澡，何時可以逐漸增加活動量，針對手術類型的飲食指引，清晰列明異常徵狀。

**康復時間線:** 第1–2天首次到府護理（疼痛與生命徵象評估、傷口觀察、藥物核查與指導、活動能力與防跌評估）。第5天早期康復評估（疼痛趨勢評估、早期下床活動評估、藥物依從性檢視、照顧者指導更新）。第10天中期康復回顧（功能性康復評估、傷口癒合觀察、活動量指導、康復教育強化）。第14天最終評估（全面康復評估、職業治療師協調、家庭醫生報告準備、恢復活動規劃）。

**統計數據:** 大多數術後併發症發生在回家後的頭七天，而非在醫院期間。接受結構化護士跟進的術後患者在康復信心方面明顯更高，術後30天內因可避免原因急診就診的比例也顯著更低。

**服務對象:** 骨科手術康復（髖/膝關節置換、脊椎手術）、心臟或胸腔手術、腹部或普通外科手術、獨居長者、出院時未獲充分說明的家庭、對康復感到焦慮的患者。

**常見問題:**
- 問: 這與傷口護理服務相同嗎？答: 不同。傷口護理涉及主動換藥，由您的外科團隊負責。我們的護士觀察傷口部位以識別早期併發症徵兆。
- 問: 適用於哪些手術類型？答: 骨科手術（髖、膝、脊椎）、心臟及胸腔手術、腹部及腹腔鏡手術，以及一般外科手術。
- 問: 如果護士發現嚴重問題怎麼辦？答: 我們的護士受過專業分診訓練。若需立即處理，會提供適當的行動建議，必要時直接聯絡外科團隊，並可在情況需要時陪同前往急診室。
- 問: 你們為華語家庭提供術後護理嗎？答: 是的。許多註冊護士能流利說粵語和普通話。雙語術後康復護理在大多倫多地區均可預約，包括萬錦市、列治文山、士嘉堡及北約克。

**收費方案:** 基礎 $320（48小時內單次關鍵首訪）、標準 $580（3次探訪套餐）、全面 $980（5次綜合探訪套餐）。

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### 出院過渡照護 (Post-Discharge Care)

**主標題:** 出院過渡照護 — 出院的每一步，都有護士守護

**服務描述:** 出院後是康復過程中風險最高的時期。我們為多倫多及大多倫多地區提供結構化的出院後居家護理，由註冊護士分階段協調從醫院到家的過渡，確保每個細節都不被遺漏。

**特色卡片:**
- 分階段服務，而非按小時計費: 每個階段均根據臨床里程碑而設計，而非時間計算。您在最需要的時刻獲得最合適的支援。以康復進程為核心。
- 同時照顧患者與照顧者: 我們同時為患者和家人做好準備。清晰的指引、警示症狀教育和藥物管理。沒有人獨自面對出院。
- 及早發現，避免再次入院: 大多數30天內的再入院是可以預防的。我們的跟進監測在問題升級為緊急情況之前，提早發現警訊。

**三階段計劃:**
- 第一階段 — 出院當日支援（可選附加）: 將出院指示轉化為清晰易懂的日常語言，核對所有新舊處方，直接向病房護士或醫生釐清未確認的醫囑，在離院前確認並預約第一次覆診，協調安全的回家交通。
- 第二階段 — 首次家訪（核心服務，出院後24至72小時內）: 臨床評估（生命體徵、傷口/管道/導尿管檢視、症狀篩查）、藥物管理（按劑量與服藥時間整理藥盒、確認處方藥已取藥）、患者與照顧者教育（飲食與活動限制、警示症狀）、居家環境（床位設置、行動能力與跌倒風險評估）。
- 第三階段 — 跟進監測（第3天及第7天）: 病情趨勢回顧、用藥依從性確認、早期併發症篩查（壓瘡、液體瀦留、感染）、照護計劃調整、照顧者跟進會談。

**統計數據:** 每5位出院患者中就有1位在30天內再次入院。大多數再入院可通過結構化出院後跟進加以預防。由護士主導的居家過渡照護已被證明能顯著減少藥物錯誤、跌倒事故及早期併發症。

**服務對象:** 術後康復、中風或神經系統事件後、獨居長者、心臟衰竭或COPD出院、複雜藥物變更、肩負照顧責任的家庭成員。

**常見問題:**
- 問: 這與一般居家護理有何不同？答: 大多數居家護理按小時計費且被動回應。我們的出院過渡計劃圍繞臨床里程碑而設計。
- 問: 第一階段是必須的嗎？答: 不是。第一階段是可選的附加服務，最適合出院指示複雜或藥物有重大更改的情況。
- 問: 如果已出院，可以直接從第二階段開始嗎？答: 可以。大多數客戶直接從第二階段開始。若已回家且在出院後72小時內，可優先安排首次家訪。
- 問: 你們支援哪些大多倫多地區醫院？答: 包括多倫多總醫院、北約克總醫院、士嘉堡健康網、萬錦斯托菲爾醫院、列治文山麥考理健康中心等所有主要醫院。

**收費方案:** 基礎 $280（第二階段：首次家訪）、進階 $480（第二階段+第三階段）、全程 $680（全部三階段）。

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### 專業喉管護理 (Tube Care)

**主標題:** 專業喉管護理，直接送到府上

**服務描述:** 我們的註冊護士將專業的鼻胃管、胃造口管及導尿管護理直接帶到您家中，在您最熟悉的環境中提供專業、無菌的護理服務，無需舟車勞頓前往診所。

**特色卡片:**
- 涵蓋NG、PEG及Foley: 我們的護士受過各類型管道護理專業訓練。三大管類，一個信賴的團隊。
- 護理物資由我們提供: 我們為每次到訪攜帶所需護理物資，包括敷料、注射器、生理鹽水及手套。導管或喉管本身不由WOXY提供，請於預約前自行備妥。
- 無需前往診所: 居家護理省去奔波之苦，無需候診。康復，應該在家中進行。

**服務內容:** 管飼輔助（依處方速度與劑量安全配製及執行管飼，監測耐受性/體位/吸入性肺炎跡象，指導家屬掌握管飼時間表及安全操作技巧）。管口位置護理（徹底清潔並更換PEG及NG插入部位的敷料，評估皮膚完整性/肉芽組織生長/滲漏或壓瘡跡象，採用無菌技術操作）。沖洗、維護與更換（定期沖洗NG/PEG/Foley導管，由註冊護士上門執行預定的管道及導管更換，準確記錄每次操作）。

**監測與照顧者支援:** 併發症監測（及早發現導管移位/管口感染/堵塞/管飼不耐受，清晰升級處理流程）。照顧者指導（為家庭照顧者提供實作培訓，以淺顯易懂語言講解警示症狀，到訪之間提供持續答疑支援）。

**統計數據:** 居家導管護理已被證實可降低院內感染風險，並比門診到訪為患者帶來更高的舒適度。由註冊護士持續跟進管口護理及管飼常規，可顯著減少併發症的發生及非計劃性住院。

**服務對象:** 出院後置管患者、長者或行動不便患者、神經系統病症或中風患者、吞嚥障礙患者、負責管道護理的家庭照顧者、長期依賴管道的患者。

**常見問題:**
- 問: 你們管理哪些類型的導管？答: 鼻胃管（NG）、胃造口管（PEG）及導尿管（Foley）。均由受過專業培訓的註冊護士執行。
- 問: 我需要自備耗材嗎？答: 我們攜帶所有必要護理物資。導管或喉管本身不由WOXY提供，請確保預約前家中已備有。
- 問: 護士可以在家中更換導尿管嗎？答: 可以。定期更換導尿管是我們最常見的服務之一。
- 問: 護士需要多頻繁到訪？答: 導尿管通常每4至6週更換一次。PEG及NG管口護理可能每日、每週或依醫囑。

**收費方案:** 單次到訪 $150。涵蓋NG、PEG、Foley導管管理、管口護理及照顧者指導。

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### 私人居家護理 (Private Care)

**主標題:** 私人居家護理 — 專業護士到府照護，讓您安心在家康復

**服務描述:** 為多倫多及大多倫多地區提供4小時、8小時或12小時的註冊護士到府照護，為術後康復、慢性病管理或日常生活自理提供專業、可靠的居家護理支援。

**特色卡片:**
- 註冊護士級照護: 每次照護均由持牌註冊護士提供，具備完整藥物管理權及臨床評估能力。持牌，負責任。
- 每次均有書面記錄: 每次照護結束後完成書面摘要，涵蓋生命體徵、藥物及觀察記錄，可提供給主診醫生。透明，可追溯。
- 同一護士，持續跟進: 我們優先安排同一位護士跨次到府，讓護士充分了解您的健康狀況、喜好與家居環境。熟悉，一致。

**照護流程:** 照護前評估（護士閱覽照護計劃/藥物紀錄/健康狀況，家屬提前告知關注事項，物資設備事前確認）。照護進行中（生命體徵監測/藥物管理/傷口護理/行動協助，餐食/補水/個人護理，即時記錄觀察結果）。照護交接（書面照護記錄，家屬當面更新及提問，下次照護建議）。

**信任與資質:** 每次臨床照護均為註冊護士。PSW支援非臨床任務時清楚披露並絕不按RN費率收費。CNO註冊核實——家屬可要求在任何家訪前提供護士姓名及CNO註冊號。雙語服務——英語、粵語、普通話。

**WOXY與傳統機構對比:** 護士主導而非行政主導（直接與護士溝通）。當日及次日預約（無需等待3週）。專屬護士了解您的個案（無需重複解釋）。大多倫多地區根基（非特許經營）。

**統計數據:** 持續的居家護士照護與明顯改善的康復效果及降低再次住院風險密切相關。延長照護時段使護士能夠觀察健康趨勢變化，實現更及早的介入。

**服務對象:** 術後康復患者、慢性病管理患者（COPD、心臟衰竭、糖尿病、柏金遜症）、希望獨立居家生活的長者、失智症及認知功能退化患者、複雜藥物管理需求、家屬喘息支援。

**常見問題:**
- 問: 4小時、8小時和12小時方案有何不同？答: 4小時適合針對性臨床任務；8小時涵蓋全天所有照護任務；12小時專為高依賴性照護、隔夜支援或複雜康復設計。
- 問: 照護服務由誰提供？答: 所有私人照護時段均由註冊護士負責。
- 問: 可以每次都預約同一位護士嗎？答: 我們優先考慮照護連貫性。當主要護士無法當值時，確保完整臨床交接。
- 問: WOXY與多倫多其他私人居家護理機構有何不同？答: WOXY由註冊護士創立並運營。每次臨床照護均由持安大略省護士學院執照的註冊護士提供。當日預約、雙語服務、直接與護士溝通。

**收費方案:** 基礎 $260/次（生命體徵、藥物管理、書面摘要）、標準 $480/次（傷口護理、慢性病支援、完整記錄）、高級 $660/次（全面個人護理及延伸支援）。

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### 家務助理服務 (Homemaker Service)

**主標題:** 更潔淨，更安全的家

**服務描述:** 從輕度家務、洗衣到廚房維護與家居整理，我們的家務助理服務幫助長者維持清潔、安全、舒適的居住環境。

**特色卡片:**
- 家居清潔與整理: 專為長者需求量身定制的定期或一次性清潔服務。著重透過清理雜物、浴室消毒、廚房衛生及安全地板維護來預防跌倒。潔淨的家就是安全的家。
- 膳食準備與規劃: 根據飲食要求、個人喜好及文化口味準備營養豐富的家常菜。包括購物清單支援及每餐後的廚房清理。用心製作的營養膳食。
- 洗衣及家務護理: 完整的洗衣服務，包括洗滌、摺疊、熨燙及床單更換。輕度家居整理以減少體力負擔並提升日常安全。每個細節都帶來舒適。

**服務內容:** 家居清潔及家庭安全支援（廚房/浴室/客廳/臥室徹底清潔、移除絆倒危險、消毒高接觸表面、確保通道暢通且光線充足）。膳食準備及飲食支援（從早餐到晚餐均衡膳食、購物規劃/烹飪/上菜/廚房清理）。陪伴及日常規律協助（友善陪伴、書信撰寫、短距離散步、維持身心健康規律）。

**日常生活支援:** 浴室及個人空間護理（防滑表面維護、毛巾及床單更換、霉菌預防）。廚房及食品安全（雪櫃整理及變質檢查、清潔準備表面、安全使用電器）。臥室及客廳舒適（清新床單、除塵及空氣質素支援、輕度整理個人物品）。

**統計數據:** 定期接受家務助理及清潔支援的長者跌倒次數更少、呼吸系統問題減輕，並報告整體滿意度更高。獲得專業家務助理服務支援的家庭照顧者報告壓力水平顯著降低。

**服務對象:** 獨立生活的長者、活動能力受限的人士、有認知變化的客戶、需要支援的家庭照顧者、出院後恢復期、需求轉變的夫婦。

**常見問題:**
- 問: 包括哪些內容？答: 家居清潔、洗衣、膳食準備、廚房整理、浴室消毒、輕度家居整理及陪伴。
- 問: 你們會自備清潔用品嗎？答: 會的。若客戶因過敏偏好特定產品，樂意使用家人提供的產品。
- 問: 可以多頻繁安排服務？答: 靈活安排，包括一次性探訪、每週時段、每週多次及每日支援。

**收費方案:** 基礎 $120（2小時）、標準 $220（4小時）、高級 $400（8小時全日）。

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### 個人支援工作者服務 (PSW Service)

**主標題:** 日常生活，悉心照料

**服務描述:** 從膳食準備和行動支援到陪伴和日常規律，我們的護理員協助長者在家中維持舒適、規律和獨立的生活。

**特色卡片:**
- 個人護理與衛生: 溫柔協助沐浴、梳洗、穿衣、如廁及口腔護理。在確保徹底、安全個人衛生支援同時，維護每位客戶的尊嚴與舒適。每個護理時刻都充滿尊嚴。
- 行動能力與轉移支援: 安全協助步行、床與椅子之間的轉移，以及預防壓瘡的體位調整。使用正確技術及設備降低跌倒風險。安全行動，自信生活。
- 陪伴與日常規律: 友善陪伴、協助書信撰寫、陪同短距離散步，幫助維持支持心理及情緒健康的日常規律。連結帶來心靈的提升。

**服務內容:** 個人護理及日常生活協助（沐浴/梳洗/穿衣/如廁/失禁護理，以客戶節奏工作，保留自主權）。行動能力支援及跌倒預防（溫柔轉移協助、監督式步行、關節活動練習，持續安全檢查）。陪伴及情緒健康支援（有意義的陪伴、交談及輕度活動、維持社交規律）。

**日常生活支援:** 沐浴及個人衛生（防滑墊放置、溫和皮膚護理及保濕、輔助設備使用）。膳食支援及餵食協助（質地調整膳食、用餐鼓勵及協助、水分補充提醒）。體位調整及舒適護理（定期體位調整預防壓瘡、枕頭及支撐物對齊、皮膚完整性檢查）。

**統計數據:** 定期接受PSW居家護理的長者跌倒次數更少、用藥依從性更佳、營養狀況改善，並報告更高的整體生活質素。獲得專業PSW服務支援的家庭照顧者報告壓力及倦怠顯著減輕。

**服務對象:** 需要個人護理的長者、活動能力受限的人士、術後恢復中的客戶、需要喘息的家庭照顧者、患有慢性疾病的客戶（柏金遜症、中風後遺症、失智症）、護理需求轉變的夫婦。

**常見問題:**
- 問: 你們的PSW接受過什麼培訓？答: 所有PSW均持有有效安大略省PSW認證，並接受長者護理、防跌、安全轉移技術、失智友善溝通的持續培訓。
- 問: 你們如何處理用藥？答: PSW提供用藥提醒及觀察。對於藥物給藥，我們與註冊護理團隊協調。
- 問: 可以要求每次由同一位PSW到訪嗎？答: 在可能的情況下，我們會安排固定的PSW。我們優先考慮連貫性偏好。

**收費方案:** 4小時標準護理時段 $140/次、8小時延長支援 $240/次、自訂方案——聯絡我們獲取報價。

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### 醫療陪護 (Medical Escort)

**主標題:** 在最重要的時刻，給您專業的陪伴

**服務描述:** 由註冊護士和專業陪護人員，全程陪伴您就醫、協助日常事務，並在生命中重要的時刻提供溫暖關懷的支持。

**特色卡片:**
- 護士全程陪診: 由註冊護士出席每次就診，即時提供專業倡導及溝通橋接服務。專業臨床支持，始終在您身旁。
- 全流程照護管理: 涵蓋就診前準備、全程即時陪伴，以及每次就診後提供的書面臨床摘要報告。每個細節，絕不遺漏。
- 家人的安心保障: 臨床摘要確保家屬無論身在何處，均能充分掌握就診的完整資訊。家人隨時掌握最新狀況。

**完整陪護流程:** 就診前準備（審閱健康背景、準備醫師支援說明、家屬關切事項記錄備案、交通/時間/診所規程提前確認）。就診期間（註冊護士全程陪同、即時溝通橋接確保資訊準確傳遞、專業臨床倡導確保關切獲得回應）。就診後跟進（書面臨床摘要涵蓋診斷結果及醫囑、後續步驟及複診安排清晰列明、未能出席的家屬直接收到完整摘要）。

**統計數據:** 出院後30天內的專業支持是降低併發症風險和減少再次住院的最有效方式之一。就醫時有受過訓練的陪護能顯著提升資訊理解率及護理計劃依從性。

**服務對象:** 近期出院患者、認知障礙患者、獨立生活的長者、有語言障礙的患者、無法到場的家屬、複雜藥物或多專科個案。

**常見問題:**
- 問: 陪護服務由誰提供？答: 註冊護士或受訓照護陪護人員，依臨床複雜性而定。出院後或複雜就診指派註冊護士。
- 問: 陪護人員可以陪同前往專科門診嗎？答: 可以。出席專科諮詢、診斷程序、手術前評估及例行複診，記錄臨床筆記、提問並確保您理解所有資訊。
- 問: 如果預約時間比預期更長怎麼辦？答: 我們的護士全程陪伴。超出預約時間的部分按小時計費。

**收費方案:** 單次陪診 $99起。包括就診前準備、就診期間支援及就診後跟進。

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### 醫院床邊支援 (Hospital Bedside Support)

**主標題:** 每一張病床旁，都有可信賴的陪伴

**服務描述:** 我們的註冊護士在整個住院期間全程陪伴您的家人，提供細心的床邊監護、臨床關注及清晰的家屬溝通，讓患者不再孤單面對。

**特色卡片:**
- 全程床邊陪伴: 由註冊護士在整個預約時段內全程陪伴患者床邊。始終有人在旁守護。
- 臨床倡護支援: 我們的護士直接與醫院醫護人員溝通，及時反映患者需求。每個班次，都有人為您發聲。
- 家屬定期更新: 定期向家屬提供病情、護理變化及後續安排的最新資訊。家屬隨時保持聯繫。

**服務內容:** 床邊監護與陪伴（持續觀察舒適度/狀況/體徵變化、發現變化立即升級通報、情感安撫與陪伴減輕焦慮）。家屬溝通（每個班次定期更新、通俗易懂語言概述護理變化/檢查結果/醫生指示、單一聯絡窗口減少混亂）。臨床倡護與協調（直接與醫院護理團隊溝通、記錄重要事件及觀察結果、協助出院計劃協調）。

**通宵支援:** 通宵床邊護理（註冊護士全夜守候、夜間人手減少時即時回應、早晨交班摘要報告）。舒適護理與個人照顧（協助調整臥位/補充水分、確保需求迅速回應、富有同理心陪伴減少焦慮）。

**統計數據:** 獲得專屬床邊支援的患者較少出現未被及時回應的需求，滿意度顯著提升。定期收到護士主導更新的家屬焦慮程度明顯較低。

**服務對象:** 術後康復患者、認知障礙或譫妄患者、無法到院陪伴的家屬、有語言溝通障礙的患者、需要通宵支援的患者、重症或高依賴性患者。

**常見問題:**
- 問: 你們的護士與醫院護理團隊有何不同？答: 我們的護士配合而非取代醫院團隊。專注於持續床邊陪伴、家屬溝通及臨床倡護。
- 問: 有哪些時段可選？答: 4小時、8小時及通宵預約時段，涵蓋日間、傍晚及夜間班次。
- 問: 護士可以代與醫院醫護人員溝通嗎？答: 可以。護士具備臨床訓練，能直接與醫院護理團隊溝通，提出關切並積極倡護。

**收費方案:** 4小時 $280、8小時 $480、通宵 $680。

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### 尊尚健康管理 (Health Concierge)

**主標題:** 持續性護士主導健康管理

**服務描述:** 由專屬註冊護士協調您的照護、長期監測健康狀況，並確保跨預約、專科及照護轉換的一致跟進。無需轉介。

**特色卡片:**
- 所有照護的單一聯絡窗口: 標準醫療照護是片段式的。健康管家為您指派專屬護士，維護完整健康記錄並跨醫療提供者協調。標準體系無法提供的連貫性照護。
- 預約之間的持續監測: 大多數健康變化發生在診所就診之間。您的護士進行定期追蹤、長期追蹤趨勢，並在問題需要緊急處理之前及早標記。主動監測，而非被動應對。
- 跨專科與照護環境的協調: 在沒有支援的情況下管理多位醫療提供者容易產生缺口。您的護士負責處理整個照護團隊的排程、文件和溝通。

**包含內容:** 專屬護士（了解您健康史的註冊護士）、定期追蹤（月度評估監測變化/追蹤進展/調整健康計劃）、直接聯繫（隨時以短訊或電話聯繫護士）、照護協調（協助安排預約/與專科醫生協調）、醫療陪伴（護士陪同重要醫療預約）、醫療接送（受訓醫療司機提供安全舒適接送）、健康監測（定期追蹤生命體徵/症狀/健康指標）、家人通知（定期更新並通知家庭成員）、照護銜接（出院/藥物調整/照護環境轉換期間支援）。

**統計數據:** 協調性持續照護降低了漏診追蹤、藥物錯誤及專科就診間隙的風險。所有追蹤和評估均由註冊護士依據標準化流程進行。

**服務對象:** 管理多種慢性病的長者、繁忙的專業人士、出院後康復中的患者、遠距管理家人照護的家庭、面對複雜診斷的患者、主動投資健康的人士。

**常見問題:**
- 問: 這與OHIP涵蓋的年度體檢有何不同？答: OHIP年度體檢是單次15-20分鐘預約。私人健康管理提供就診之間的持續支援：了解您完整健康史的護士、月度追蹤、主動趨勢監測及專科協調。兩者相輔相成。
- 問: 每月護士追蹤包含哪些內容？答: 當前健康狀況審查、生命體徵評估、討論新症狀或顧慮、藥物審查及照護計劃更新。由註冊護士在診所或家中執行。
- 問: 可以在預約之間直接聯繫護士嗎？答: 可以。所有會員均可透過短訊或電話直接聯繫專屬護士。
- 問: 你們是否支援說普通話或廣東話的客戶？答: 是的。WOXY擁有能說普通話、廣東話及大多倫多地區其他常用語言的註冊護士。

**收費方案:** 月費 $499/月（彈性按月）、六個月 $424/月（節省15%）、年費 $374/月（節省25%，最超值）。年費方案包含每月身體組成掃描、每季血液檢測、每半年肺活量測試、4次醫療陪伴、4次醫療接送及年度全面健康報告。

---
## KEY BUSINESS INFORMATION (Traditional Chinese) — 主要業務資訊

**地址:** 4750 Yonge St Unit 356, North York, ON M2N 0J6, Canada
**電話:** +1-365-698-5115
**電郵:** support@woxy.ca
**營業時間:** 週一至週五，上午9:00至下午6:00
**服務區域:** 大多倫多地區（約30公里半徑內）
**服務語言:** 英語、粵語、普通話
**資質:** 僅限安大略省護士學院（CNO）持牌註冊護士
**付款方式:** 私人付費；提供HSA/保險報銷收據
**定價:** 健康評估 $280起，居家護理 $180/次起，尊尚健康管理 $374-$499/月

---
## CHINESE (SIMPLIFIED) HELP CENTER KNOWLEDGE BASE — 简体中文帮助中心知识库

### WOXY 收费如何运作

WOXY 以透明的三层服务定价计算居家护理费用，包含安大略省 HST（13%），无隐藏费用。PSW 4 小时标准：$140.00（含 HST $158.20）。PSW 8 小时延长：$240.00（含 HST $271.20）。家务助理 2 小时基本：$120.00（含 HST $135.60）。家务助理 4 小时标准：$220.00（含 HST $248.60）。家务助理 8 小时全日：$400.00（含 HST $452.00）。护理服务：4-12 小时自订，按护理计划定价，预约前报价。当日附加费 $50 适用于当日历日预约（未来日期预约豁免）。

### 如何为预约付款

WOXY 接受 Visa、Mastercard、American Express 及 Interac 电子转账。部分服务类型提供到访时付款选项。付款通过 Stripe（PCI-DSS 一级）安全处理。如结账时付款失败，预约记录可能以待定状态创建，直至付款成功处理后才会收到确认。

### 如何预约居家护理探访

第一步：选择合适的服务。WOXY 提供护理服务（RN 主导）、个人支援工作者（PSW）及家务助理服务。护理服务针对临床需求——术后康复、伤口护理、药物给药、管路护理、生命征象监测及医疗陪诊。PSW 针对日常生活协助——沐浴、穿衣、膳食准备、行动支援及陪伴。家务助理针对家居支援——清洁、洗衣、膳食准备及轻度家务。

第二步：开启 WOXY 预约仪表板。登入您的仪表板并导航至服务页面。您亦可致电 +1-365-698-5115 进行电话预约或电邮 support@woxy.ca。

第三步：选择服务及探访时长。PSW 探访：4 小时标准（$140）或 8 小时延长（$240）。家务助理探访：2 小时基本（$120）、4 小时标准（$220）或 8 小时全日（$400）。护理时段：4 小时、8 小时或 12 小时私人护理时段，以及结构化的出院后及术后探访套餐。所有价格需加收安大略省 HST（13%）。

第四步：选择日期、时间及地址。居家护理服务 24/7 全天候运作，最短提前 2 小时通知。健康评估遵循周一至周六时间表，最短提前 4 小时通知。WOXY 服务整个大多伦多地区——多伦多、北约克、士嘉堡、万锦市、列治文山、旺市、密西沙加、宾顿、怡陶碧谷。如需医院探访，选择医院地址类型并添加病房/房间号码。

第五步：审阅、付款及确认。结账页面显示基本服务费、当日附加费（如适用 $50）及安大略省 HST（13%）。付款方式包括信用卡及到访时付款。付款后，您将收到来自 noreply@updates.woxy.ca 的电邮确认及包含预约参考编号、日期、时间及地址的短讯确认。

第六步：预约后。WOXY 根据临床技能、语言偏好及地理邻近性为您配对合适的护理人员。准备药物、医疗记录、畅通的进入通道及任何特殊设备。护理探访：伤口敷料、医疗设备或医生指示。

### 如何在 PSW、护理及家务服务之间选择

WOXY Health 提供三类居家护理服务。护理服务（RN 主导）是由 CNO 注册护士提供的临床护理，涵盖伤口护理、药物给药、术后康复、管路护理、生命征象监测及医疗陪诊。PSW 是非临床的日常生活协助，涵盖沐浴、穿衣、膳食准备、行动支援、如厕及陪伴。家务助理服务是为不需要临床或个人护理的长者提供的家居支援，涵盖清洁、洗衣、膳食准备、购买杂货及轻度家务。

对比表：护理服务由 CNO 注册护士提供，受安大略省护士学院监管，涵盖全面的临床任务，探访时长为 4 小时、8 小时、12 小时时段，当日可用（最短 2 小时通知），语言：英语、广东话、普通话，不在 OHIP 保障范围内。PSW 由认证 PSW（安大略省 PSW 课程）提供，无临床任务，全面个人护理涵盖沐浴/穿衣/梳洗/如厕，安全转移及步行协助，全面膳食准备及喂食协助，核心陪伴是每次探访的一部分，4 小时（$140）或 8 小时（$240）时段。家务助理由受训家务助理提供，无临床任务，无个人护理，无行动支援，膳食准备及厨房清洁，附带陪伴，全面家务任务，2 小时（$120）、4 小时（$220）、8 小时（$400）。

选择护理服务当：手术伤口、压疮或糖尿病溃疡需要专业评估；需要注射、静脉注射或喂饲管给药；家庭成员刚出院需要临床监测；生命征象需要追踪和解读；慢性病需要积极管理；安宁护理计划需要疼痛评估及家屬指导。选择 PSW 当：父母医疗状况稳定但沐浴、穿衣、梳洗或如厕困难；膳食准备变得困难；行动能力下降且担心跌倒；家庭照顾者需要定期喘息；独居长者需要陪伴；患有失智症的家庭成员需要一致的熟悉护理员。选择家务助理当：客户能独立沐浴、穿衣及走动；主要需求是家居清洁；需要膳食准备但客户能独立进食；购买杂货及处理家务变得困难；季节性家务需要协助。常见情境：父母刚手术后出院 → 护理服务，年长父母稳定但无法独自沐浴/穿衣 → PSW，长者独立但家居无法管理 → 家务助理，患有失智症的家庭成员需要监督 → 具失智症培训的 PSW，伤口愈合不良 → 护理服务，父母需要个人护理且家居混乱 → PSW（主要）+ 家务助理（补充），居家安宁护理 → 护理服务，主要照顾者需要喘息 → PSW。是的，您可以结合不同服务类型。常见组合：每周两次 RN + 每日 PSW、每日 PSW + 每周家务助理、RN 临床监督 + PSW 持续支援。

### PSW 探访期间提供哪些服务

个人支援工作者（PSW）是经过认证的医疗专业人员，接受培训以在居家环境中协助非临床的日常生活活动。在 WOXY Health，每位 PSW 均须接受涵盖防跌、安全转移技术、失智友善沟通及探访记录标准的额外入职培训。4 小时探访的任务分解：个人护理与卫生（45-75 分钟）——沐浴/淋浴协助、擦浴、洗发、口腔护理、梳洗、穿衣、如厕、失禁护理、皮肤保湿、指甲护理（仅限锉平）。行动能力及转移（20-40 分钟）——步行协助、监督式行走、床到椅转移、如厕转移、使用步态带及滑板、轮椅体位调整。膳食准备及营养（45-60 分钟）——膳食规划及烹饪、饮食配合（低钠、糖尿病友善、软食、文化特定）、喂食协助、水分监察、厨房清理。陪伴及社交互动（贯穿全程）——交谈、陪同短距离散步、协助电话、认知刺激活动、失智友善沟通。体位调整及舒适（15-25 分钟）——床上或椅上体位调整、枕头对齐、压力缓解、舒适调整、关节活动范围运动。居家安全监察（10-20 分钟）——清理走道、固定松散地毯、检查照明、确保紧急联络可及、监察跌倒危险、药物存放安全检查。轻度家务（15-20 分钟）——整理护理区域、整理床铺、清洗餐具、与护理任务相关的洗衣、倒垃圾。用药提醒（5-10 分钟）——提醒客户按时服用药物、检查药物安全存放、记录漏服剂量。记录及报告（10-15 分钟）——探访记录、记录客户状况或情绪变化、标示安全疑虑。PSW 不能做的事：以任何途径施用药物（仅可提醒）；执行伤口护理或更换敷料；为医疗决策记录临床生命征象读数；管理静脉输液管、喂饲管、导管或任何医疗设备；作出临床评估或诊断；剪指甲、修剪鸡眼或厚皮（仅限基本清洗）；单独进行重型搬运或双人转移。

### PSW 与注册护士的区别

PSW 专注于非临床、实務性的日常生活活动协助——沐浴、梳洗、穿衣、如厕、膳食准备、喂食协助、行动支援、转移协助、陪伴及轻度安全监察。PSW 通过安大略省 PSW 课程认证。RN 持有安大略省护士学院牌照并提供临床护理——药物给药及管理、伤口护理及更换敷料、生命征象监测、术后康复支援、慢性病管理、导管及管路护理及临床评估。选择 PSW 当主要需求是日常规律、个人卫生、行动能力、膳食支援、陪伴或喘息的协助。选择 RN 当需要临床护理——出院后监测、伤口护理、药物给药、静脉治疗、导管管理、管路护理、生命征象追踪或任何需要临床评估或决策的情况。PSW 和 RN 服务可以同时使用。典型安排：RN 每周两次进行临床监测及伤口护理，PSW 每日进行个人护理、膳食准备及陪伴。

### 有哪些居家护理服务

健康评估：由注册护士在您家中进行的全面健康评估，包括血压、胆固醇、糖化血色素、肺功能及身体组成分析。术后康复：出院后的专业护理，确保适当的伤口管理、药物依从性及康复监测。医疗陪诊及床边支援：陪同前往医疗预约及住院期间的专属床边护理。私人护理及管路护理：为复杂需求提供的持续私人护理，包括喂饲管管理、药物给药及生命征象监测。

### 护士上门探访须知

到达及身份确认：您的护士将在预约时段内到达，佩戴 WOXY 识别证及显示其有效 CNO 注册的蓝色认证徽章。健康检查及评估：护士将在舒適私密的环墶中覆查您的健康纪录、量度生命体征，并进行任何指定的检测或评估。记录及后续步骤：所有检查结果将记录在您的安全健康纪录中。护士离开前，您将收到摘要，并附有清晰的后续步骤及跟进指示。

### 居家护理费用是多少

单次居家护理探访由 $180 起，视乎服务类型及时长而定。健康评估收费介乎 $120 至 $350，视乎复杂程度及包含的检测数量。持续护理计划为定期探访提供折扣优惠。月度套餐包括预约评估、护士探访及优先预约。我们接受所有主要信用卡、Interac 电子转账，并为所有服务提供 HSA/保险收据。

### 居家护理是否由 OHIP 承保

OHIP 承保范围：OHIP 涵盖医院及诊所内由医生提供的医疗必需服务。由 CCAC/LHIN 提供的居家护理仅限于符合严格资格标准的急性期后个案。OHIP 不保项目：预防性健康评估、私人专责护理、持续健康监测及选择性居家护理服务。使用 HSA 及私人保险：WOXY 为所有服务提供明细收据。这些收据可提交至您的健康支出账户（HSA）、职场 wellness 福利或涵盖辅助医疗服务的私人保险计划。税务扣减：为自己或受养人支付的居家护理费用可能符合医疗费用税务抵免（METC）资格。

### 如何核实 CNO 注册护士

前往 cno.org 并使用「寻找护士」搜索工具，输入护士的姓名即可查看其注册状态、类别（RN 或 RPN）及任何纪律处分记录。WOXY 的蓝色认证徽章表示我们已在过去 12 个月内独立确认该护士的有效 CNO 注册、责任保险及背景审查。如对资历有疑问，请联络 support@woxy.ca 或致电 +1-365-698-5115。我们每季度重新核实所有资历。

### 如何为父母安排护理

从健康评估开始，让我们的注册护士在长者的家中环境评估其现时健康状况、药物清单、活动能力及护理需求。提供完整药物清单、任何过敏、偏好语言、紧急联络人及特定疑虑。家庭成员可在每次预约后透过 WOXY 应用程式接收实时探访摘要。父母需要更多护理的信号：频繁跌倒、漏服药物、不明原因体重下降、日益混乱及日常活动困难。

### 如何查看您的健康报告

登入您的 WOXY 账户并前往「健康报告」部分。每份报告包含完整结果、趋势分析及护士建议。下载 PDF 将副本储存至您的装置。使用「分享」按钮将安全连结传送给您的家庭医生或专科医生。为保障隐私，连结将于 30 天后失效。

### PSW 探访时长、时间安排及收费

探访时长选项：4 小时标准护理时段 $140，每次包括个人护理、安全行动、如厕、用药提醒、陪伴及探访记录。8 小时延长支援 $240，每次包括所有 4 小时服务加上全日覆盖、持续用餐协助、水分监察及家庭协调。自订及持续护理计划：弹性时段及探访频率、每周多次探访、过夜或住家选项、专门护理协调、专属护理员指派及家庭平台访问权限。当日及次日可用性：对于紧急情况，WOXY 尽力安排当日或次日 PSW 支援。多伦多、北约克、士嘉堡及万锦市通常有最快的回应时间。每次 PSW 探访费用均为全包：护理员出行时间、实務个人护理、膳食准备、行动协助、陪伴、记录及与护理团队的协调。

### PSW 护理计划、连续性及家属如何保持知情

每项 PSW 服务均从免费初步护理评估开始。护理协调员到访您的家中，了解护理需求、偏好、饮食要求、行动能力状况及安全疑虑。制定个人化护理计划，涵盖个人护理范围、膳食安排、探访频率及特别考虑事项。在可能的情况下，WOXY 会安抁固定的 PSW 以建立熟悉感、信任及规律。所有持续护理计划均优先考虑连续性。每次探访后，会准备书面探访记录，记录提供的护理、客戶状況及情緒、观察及建议。每週或每兩週提供摘要以追蹤多次探访的趋势。护理计划旨在随需求变化而适应——行动能力下降、饮食变化、新的医疗诊断。家屬可以随时要求审阅计划。当 PSW 服务与 RN 主导的临床护理重叠时，PSW 与护理团队会紧密协调。

### PSW 服务地区、当日可用性及开始步骤

WOXY 在整個大多伦多地区提供 PSW 服务——多伦多、北约克、士嘉堡、万锦市、列治文山、旺市、密西沙加、宾顿及怡陶碧谷。护理员从北约克办事处出发，服务 30 公里半径内的社区。标准预约建议提前 24-48 小时安排以获得最佳护理员配对。紧急情况：当日或次日支援可用。最快回应在多伦多、北约克、士嘉堡及万锦市。开始步骤：第一步——致电 +1-365-698-5115 或登入仪表板请求初步护理评估。第二步——护理协调员到访进行免费评估。第三步——审阅并批淮护理计划，我们配对 PSW 并确认首次探访时间。大多数家庭从首次联络到首次探访在 3-5 个工作日内完成。

### WOXY 如何筛选每位护理员

多层审核流程：CNO 注册通过 CNO 公开寻找护士名册独立核实（每 3 个月重新核实）。易受伤害群体筛选（VSS）——所有护理员必须完成的增强版警察背景调查。任何涉及暴力、盗窃、欺诈或侵害弱势群体的定罪导致永久取消资格。通过直接电话/电邮联络至少两名职业参考人。技能评估及 WOXY 入职培训后始能服务客户。持续的季度重新核实 CNO 注册、年度 VSS 更新、每 12 个月强制进修培训。

### 蓝色认证徽章

三部分确认：(1) 有效 CNO 注册且无限制——独立核实。(2) 过去 12 个月内易受伤害群体筛选许可。(3) WOXY 完整资格审查完成——技能、参考及入职培训均已通过。三项均须确认才显示徽章。任何核查失败徽章即时移除。CNO 每 3 个月重新核查，VSS 每年更新，技能每 12 个月评估。

### PSW、RPN 及 RN 资格：了解区别

PSW：完成认可的安大略省 PSW 培训课程。协助个人卫生、行动能力、膳食准备、失智友善沟通及居家安全。不能进行注射给药、执行临床伤口护理或作出临床决策。RPN（注册实习护士）：持有 CNO 牌照，持有实习护理文凭。可为稳定、可预期的状况给予口服药物及皮下注射、执行伤口护理、监测生命征象及管理导尿管。RN（注册护士）：护理学学士学位，最广泛的执业范围。可执行所有 RPN 任务加上静脉治疗、鼻胃管及胃造口管管理、复杂伤口护理、安宁护理协调及对复杂或不稳定状况的临床评估。

### 易受伤害群体筛选

VSS 是根据《刑事纪录法》要求的增强版警察背景调查，针对与包括长者在内的弱势群体共事的人士。VSS 揭示已获记录暂停的性罪行——这些记录不会出现在标准检查中。在 WOXY，任何涉及暴力、盗窃、欺诈、剥削或任何性罪行的定罪导致永久取消资格。VSS 每年为所有活跃护理员更新。错过更新期限的护理员会被置于行政停工状态。

### WOXY 如何为客户配对合适的护理员

四因素配对系统：(1) 临床技能及服务类型——调度系统筛选已核实技能与所要求服务类型相符的护理员。(2) 语言偏好——视为高优先级配对标准，非可选项目。提供英语、广东话及普通话。(3) 地理邻近性——优先配对距您地址最近的护理员，覆盖整个大多伦多地区。(4) 护理员连续性——正面探访记录后，同一护理员列为所有后續探访的首选。

### 语言配对：如何申请双语护理员

WOXY 将语言配对视为调度系统的首要优先标准。所有服务均以英语、广东话及普通话提供。预约时通过仪表板或电话指定偏好语言。未經提前通知和同意，絕不会分配非双语护理员。如双语护理员暂时不可用，家屬会收到通知并获得其他选项。

### 护理员连续性：确保每次由同一位护士到访

连续性是持续护理计划的系统预设。对于患有失智症、柏金逊症或焦虑症的長者，一致性是临床要求。正式申请同一护理员：致电 +1-365-698-5115、电邮 support@woxy.ca 或登入仪表板。常規护理员不可用时，家屬始终在探訪前收到通知。对于失智症及安宁护理客戶，护理员更换需临床团队批准及正式交接。

### 临床技能配对

专科特定经验被记录、核实并用作主要配对标准。能力标签由 WOXY 临床主管在审查从业记录、注册后培训及实际技能后分配——从不自行申报。六个核心护理学科：伤口护理、安宁护理、失智症护理、中風康复、老年护理及双语护理。

### 当日及紧急护理员配对

WOXY 调度系统全天候运行。上午 10 时前提交的紧急请求通常可在下午初段确认。最短通知：居家护理 2 小时。出院后紧急配对：在预期出院日期前联络护理团队。需准备：完整地址、所需护理类型、偏好语言、最早到达时间及健康状况。如无法确认当日配对，未进行的探访絕不收费——全额退款包括任何预付费用。

### 如何更新配对偏好及护理计划

护理计划是活文件，而非固定合约。更改无罚则。大多数更改在 24 小时内应用。可更改的偏好：语言、临床技能要求、护理员连续性、探访频率、探访时长、地理地址。通过电话（+1-365-698-5115）、电邮（support@woxy.ca）或仪表板申请。更改适用于所有未來探访。如需更改已确认探访，至少提前 48 小时联络团队。

### WOXY 护理团队的护理学科

六个临床学科：伤口护理护理（术后切口、压疮、静脉/动脉溃疡、糖尿病足溃疡、裂开伤口、感染伤口）。安宁护理护理（以舒適为核心的临床护理、疼痛评估、鴉片类药物监测、皮下给药、家屬指导）。失智症及认知护理护理（以人为本的沟通、认知/行为观察、多重用药风险监测、居家安全）。中风及康复护理（神經学检查、抗凝血药监测、跌倒风险评估、物理治疗协调）。老年护理（多重用药审查、虚弱评估、心臟衰竭/慢性阻塞性肺病/慢性肾病/糖尿病/柏金遜症的多病症监测）。双语护理（广东话及普通话，所有六个学科均可用）。

### 护理计划如何建立、更新及向家屬沟通

每个护理计划均从护理协调员进行的免费初步居家评估开始。书面个人化护理计划在 24-48 小时内准备，并在服务开始前与家屬分享审阅。护理计划指定：护理类型、探访频率/时长、具体任务、饮食指示、紧急联络人、语言偏好及护理目标。更新触发因素：新诊断或出院、行动能力或认知的显著变化、家屬请求、全科医生/专科医生的临床建议、30 天或 90 天的预定正式审查。更改在 24 小时内应用。每次探访后，护理员完成结构化探访记录，记录已完成的任务、客戶状況/情緒、观察、疑虑/事件及建议。每个持续护理计划指派一名护理协调员作为主要家庭联络人。

### WOXY 的信任标准：PHIPA 合规、责任保险及客戶安全

PHIPA 合规：所有个人健康资讯受安大略省《个人健康资讯保护法》管辖。WOXY 作为健康资讯保管人运作。健康资讯仅收集用于特定护理服务，储存于加密系统，未經明确书面同意絕不分享。有权随时存取自己的健康记录。专业责任保险：每位注册护士作为 CNO 注册条件持有有效专业责任保险。在入职时及年度重新核实中验证。沒有有效保险的护士暂停临床探访。同意协议：任何临床服务前进行结构化同意——服务同意、资讯分享同意、数据处理同意。每次系列探访前记录，护理计划重大变化时重新审阅。可随时致电 +1-365-698-5115 撤回或修改同意。事件回应：护理员遵循紧急应变程序，立即通知调度中心，记录事件。危及生命的紧急情况首先致电 911。护理协调团队在状況稳定后立即联络主要家庭联络人。24 小时内提供书面事件报告。每起事件触发正式临床质量审查。持续监察：CNO 注册每季度重新核查，VSS 每年更新，责任保险每年确认，每次投诉后审查客戶反馈及事件标记。

### 了解 WOXY 居家护理中的 RN 及 RPN 角色

RN 及 RPN 均持有 CNO 牌照。区别在于执业范围。RPN：有权为稳定、可预期、复杂性较低的状況提供护理。可以给予口服药物及皮下注射、为非复杂伤口进行伤口评估及换药、监测生命征象、为稳定客戶管理导尿管。RN：四年护理学学士学位，最广泛的执业范围。可以额外开展/管理静脉治疗、管理鼻胃管/胃造口管饲、执行复杂伤口护理包括裂开伤口及腔隙填充、评估需要实时临床判断的复杂/不稳定状况、提供安宁护理临床监督。WOXY 根据以下因素分配 RN 或 RPN：服务类型及临床复杂性、所需的特定任务（静脉治疗始终需要 RN）、客戶护理计划及健康状况、护理员可用性。预约时可特別要求 RN 或 RPN。

### 应提前多久预约居家护理

标准预约时段：大多数探访提前 24-48 小时。每日均可安排当日探访，包括周末。上午 10 时前的紧急请求通常可在下午初段确认。热门上午时段（8-11 AM）最快满额——周末或假日预约提前 3-5 天。下午 6 时后的晚間探访可用但有限。新客戶：健康评估需要 48 小时准备时间，以便护士审阅健康纪录。现有客戶：跟進探访通常可於数小时内安排。

### 预约后会发生什么

来自 noreply@updates.woxy.ca 的电邮确认，包含预约参考编号、服务类型、日期、时间、地址、取消政策及日历邀请（.ics）。关键时刻的短訊讯息：预约后即时（含参考编号/日期/时间）、探访前提醒（含改期选项）、出发通知（含预计到达时间及护理员详情）。办公时间内护理员通常在预约后不久获指派；办公时间后的预约在下一個调度周期处理。在 WOXY 账户中追踪预约状态：已确认（付款已收到）、已指派护理员、出发中、进行中、已完成。

### 了解您的确认电邮

包含：服务名称及方案、日期/时间（东部时间）、服务地址及进入指示、付款状态、含基本费用及 HST 的价格明細、查看预约详情按钮、取消政策摘要、地点资讯。由 noreply@updates.woxy.ca 发送，主旨为「Appointment Confirmation」。如未收到：检查垃圾邮件/促销分页（Gmail）、确认电邮地址正確、确保收件箱未满。联络团队核实并在需要时重新发送。将 noreply@updates.woxy.ca 加入安全寄件者列表。

### 短讯及通知更新

关键阶段通知：预约后即时发送确认短讯、预约前约 24 小时发送提醒、改期或取消时确认短讯。语言由个人资料偏好决定（英文、繁体中文）。如未收到短讯：确认电话号码正確（含国家代码）、检查装置讯息应用的封锁寄件者、检查勿扰模式。电邮作为所有预约通讯的完整后備。

### 如何查看预约状态

两种方式：通过确认电邮/短讯的直接连结（无需登入），或通过账户预约纪录。状态时间线：待定（预约已收到，付款处理中）、已确认（预约及付款已处理）、已完成（预约已完成，报告准备中）。护理员指派显示全名、专业角色、照片、验证状态、经验、语言、个人简介。付款状态：网上已付款（Stripe）或到访时付款。

### 到达前的预期事项

护理员指派并非即时——取決於员工排程、服务复杂性、地理邻近性。护理员到达前：确保入口通暢且照明充足、备妥医疗记录/药物清单/过敏资讯/保险卡、准备干淨舒適的工作区域、写下症状/问题。门口：护理员自我介绍并说明服务。与预约详情页面核对。探访期间：护理员确认身份、审阅目的、询问症状/药物/过敏、说明每个步骤、取得口头同意。探访后：护理员清理、可能提供口头指示/即时观察、记录跟進建议、确认付款（如适用）。

### 预约确认时

结账后：预约创建、付款处理、来自 noreply@updates.woxy.ca 的确认电邮发送、确认短讯发送、向排程团队的内部通知。付款确认（来自付款处理商）与预约确认（来自 WOXY Health）不同。预约在以下条件完全确认时：收到主旨为「Appointment Confirmation」的 WOXY 确认电邮、收到确认短讯、预约详情页面显示已确认状态、付款状态与所选选项相符。

### 探访后：报告及跟进

探访后：探访摘要通知通过电邮及应用程式内讯息发送，包括临床观察的叙述报告、生物识别数据（格式化以便比较）、跟進建议、可与医生/保险分享的安全连结。化验结果时间线：胆固醇/糖化血色素通过合作实验室；肺功能在探访期间解读，正式报告随后；InBody 完整报告含趋势分析；血压结果即时。跟進建议可能包括：建议覆访间隔、专科转介、生活方式调整、药物审查。随时在 WOXY 账户中存取健康记录——完整探访时间线、下载摘要、追踪生物识别趋势、通过安全连结与医生分享。所有记录符合 PHIPA。

### 了解您的 InBody 身体组成报告

InBody 分数：反映整体身体组成平衡的综合指标。分数接近 80 表示较健康的肌肉-脂肪平衡。健康摘要卡显示体重、BMI、体脂率及颜色编码指标。身体组成细分：骨骼肌量、体脂量、全身水分（细胞内/细胞外）、基础代谢率（BMR）。内脏脂肪水平：器官周围的脂肪，代谢活跃，升高时与心血管/代谢风险相关。部位分析：五个身体区域的肌肉及脂肪分布——左臂、右臂、躯干、左腿、右腿。颜色编码指示典型范围。趋势分析：多次探访的迷你折线图，首次及最近探访之间的差异。在 WOXY 账户的健康报告部分存取报告，下载 PDF，分享安全连结（自动失效）。

### 查看您的肺功能肺量测定报告

FVC（用力肺活量）：深吸气后用力呼出的总空气量，与根据年龄/身高/性別/种族计算的预测值进行比较。达到或高于预测值 80% 为正常范围。FEV1（第一秒用力呼气量）：第一秒呼出的空气量，气道阻塞的关键指标。低于 80% 可能表示气道狭窄。FEV1/FVC 比值：低于 70% 提示阻塞模式。PEF（最大呼气流速）：最大呼气速度。FEF25-75%：中段流速，对小气道早期变化敏感。肺龄：将测量的功能与不同年龄健康人士的平均水平进行比较。状态颜色：绿色（正常，≥80% 预测值）、琥珀色（轻度，70-79%）、橙色（中度，60-69%）、红色（严重，低于 60%）。临床分析按钮生成标记指标的自动化分析。

### 长期检视您的血压趋势

仪表板显示迷你图表，绘制随时间的收缩压及舒张压。多次读数切换至每周视图，显示每日范围柱。数字：收缩压（心跳时）及舒张压（休息时），mmHg。120/80 为常用参考正常范围。趋势值：多天/数周内多次读数持续上升比单次高读数更具信号意义。考虑跟进：持续 2 周以上的上升趋势或多次连续升高读数。提示：测量前安静坐 5 分钟、手臂与心脏水平、测量前至少 30 分钟避免咖啡因/运动/吸烟、相同时间、取多次读数平均值。

### 临床摘要及 AI 健康文件

AI 临床摘要生成器：引导以简单语言描述症状，产生结构化医疗摘要，包括主诉、附帶持续时间/严重程度的症状列表、相关健康指标、供医生参考的简洁叙述。支援英文、普通话、广东话输入。不诊断或建议治疗。我的文件库：储存所有已保存的临床摘要及上传的健康文件，按时间顺序排列，完整视图含结构化症状列表。分享功能生成安全连结（自动失效）。隐私：AI 摘要处理以结构化输入但不用于训练外部模型。所有文件受与健康记录相同的 PHIPA 保护。

### 收据、发票及付款纪录

两种文件类型：收据（预约时完成付款后发出，确认交易含服务费用/HST/总额明细、付款方式、交易参考编号）。发票（到访时付款或服务加入现有护理计划时发出，逐项列出每项服务、日期、提供者、应付金额）。每份文件包含：姓名及服务地址、服务类型及描述、日期/时间、基本服务费、安大略省 HST 金额及税率、加元总额、付款状态、独有文件编号。存取记录：登入并导航至账单部分，按时间顺序列出。点击任何条目查看完整文件或下载 PDF。保险/税务：格式化以符合 HSA、职场 wellness、私人保险。可能符合医疗费用税务抵免（METC）。遗失文件：检查付款是否完全处理。待定交易可能不会生成最终收据直至结清。到访时付款的发票在 1 个工作日内显示。

### 退款及取消政策

24 小时全额退款时限：探访前至少 24 小时取消全额退款。逾期取消可能产生费用。当日附加费退款如 WOXY 取消（未指派护理员）、改期至 24 小时以上、在允许时段内取消、或 WOXY 因营运原因取消。如在逾期取消时段内取消或探访已进行则不退款。退款退回原始付款方式，5-10 个工作日内。

### 如何改期或取消预约

登入并导航至预约，查看所有即將到来的探访。点击要更改的预约，从可用时段中选择新的日期/时间。探访前至少 24 小时取消全额退款。逾期取消可能产生费用。

### 有哪些居家护理服务（详细）

健康评估：由注册护士进行的全面评估，包括血压、胆固醇、糖化血色素、肺功能、身体组成。术后康复：出院后的专业护理，涵盖伤口管理、药物依从性、康复监测。医疗陪诊及床边支援：陪同预约、住院期间的专属床边护理。私人护理及管路护理：为复杂需求提供的持续护理，包括喂饲管管理、药物给药、生命征象监测。

### 当日居家护理与健康评估可用性

居家护理：24/7 时间表，任何时间接受预约，包括周末及大多数假期。最短 2 小时通知。时段间隔 60 分钟。健康评估：周一至周六，平日 9AM-7PM，周六 9AM-5PM。周日不提供评估。最短 4 小时通知。时段间隔 30 分钟。预约日历根据服务类型自动执行正确规则。

### 护理员调度候补名单如何运作

所有已确认但未指派护理员的预约的实时列表，按服务类型、地理区域、预约时间及所需技能组织。护理员在 WOXY 应用程式上查看可用工作——服务类型、预计时间、社区、预计报酬、客戶备注。接受即承诺按时到达，拒绝则返回候补名单（无罚则）。有时间限制的直接工作邀请：未来预约最长 48 小时，当日请求在一小时内。如无护理员接受：调度团队收到警报，擴大搜索半径，客戶收到通知提供下一個可用时段，如无法履行全额退款包括当日费用。

### 当日时段额满时该怎么办

时段根据排程规则计算而非实时护理员数量。即使所有合资格护理员已获指派，时段仍可能显示为可预约。如预约时间前未指派护理员，保证全额退款——自动进行，无需取消申请，5-10 个工作日内退回原始付款方式。下一個可用标准时段通常 24-48 小时内。紧急需求致电 +1-365-698-5115 讨论优先调度选项。提高当日确认机会的提示：较早预约（上午 10 时前）、对时间窗口保持弹性、提供清晰地址/进入指示、紧急需求选择居家护理而非评估。

### 当日及紧急探访费用

标准当日费用：税前 $50 加上安大略省 HST。固定费用，不论服务类型或时长。结账时於付款前清楚显示。以下情况可全额退款：WOXY 取消（无护理员）、改期至 24 小时以上、在允许时段内取消、或 WOXY 因营运原因取消。如在逾期取消时段内取消或探访已进行则不退款。避免费用：至少提前 24 小时预约。

### 周末、晚間及假期紧急预约

居家护理探访任何时间均可用，包括下午 6 时后的晚間及通宵。适用相同 2 小时通知。健康评估：周一至周五 9AM-7PM，周六 9AM-5PM，周日不提供。周六当日评估须在下午 1 时前预约以满足 4 小时准备期。大多数法定假期通过候补名册提供假期居家护理。健康评估在法定假期不提供——自动移至下一個诊所日。晚間/周末/假期的预约流程相同。

### 管理家庭已储存地址

WOXY 个人资料支援多個已储存地址。三种建筑类型：独立屋、公寓、医院。医院包括 20 间主要 GTA 医院及可选病房/房间号码。从个人资料页面储存，系统自动验证加拿大邮政编码格式。结账时第一个已储存地址自动填入。点击切换地址。无硬性地址数量限制。

### 为医院或长期护理设施的父母预约

结账时选择医院地址类型。下拉清单包括 Toronto General、Sunnybrook、North York General、Trillium Health Partners 及另外 16 间 GTA 医院。可选病房/房间栏位有助护理员更快导航。常见医院预约：床边支援、出院后护理、术后康复护理、健康评估。预约前：确认单位允许外部护理员进入、有当前病房/房间号码、确认患者或替代決策人已同意。

### 代他人预约时付款及收据的运作方式

付款通过 Stripe 使用账户持有人的信用卡处理。每项预约为独立交易。收据上的服务地址反映护理地点，账单与您的账户绑定。每项预约显示基本费用加上 13% 安大略省 HST。收据在探访后自动发送至账户持有人电邮——包含服务名称、日期、地址、基本费用、HST、总额。不自动转发给患者。收据适合 HSA 及私人保险——附上您代表患者预约的说明。可能符合 METC。家庭预约的退款政策与个人预约相同：退款退回原始付款方式，5-10 个工作日内。

### 管理多位家庭成员时的预约纪录

所有预约与账户电话号码绑定，按时间顺序列表含即将到来及过去分页。通过服务地址（每位家庭成员有独特的已储存地址）及预约备注识别患者。预约详情需电话号码匹配——仅账户持有人可查看。取消按个別预约处理。提示：持续使用预约备注、为已储存地址设定清晰标签、为每位家庭成员预约一致时间、将确认电邮转发给其他家庭成员。

### 家庭预约的健康报告、同意及隐私

健康报告与预约账户连结：InBody 通过电话号码匹配、肺功能结果连结至 profile_id、AI 文件储存於 user_id 下。同意记录与启动预约的账户连结——护理员在每次探访开始时直接向患者确认同意。WOXY 根据安大略省 PHIPA 运作。代表家庭成员预约的账户持有人作为指定代表。建议有行为能力的成年人使用独立账户（报告储存在正確个人资料下、个人化同意、自己的通知）。对于无法管理账户的父母，家庭协调员继续担任账户持有人。报告可从结果或我的文件通过安全连结下载/分享。

### 居家伤口护理

WOXY 伤口护理护士是接受过术后切口、压疮、静脉/动脉溃疡、糖尿病足溃疡、裂开伤口及感染伤口的临床评估及管理培训的 RN。结构化伤口记录及摄影追踪以供临床监测。通过仪表板预约或致电 +1-365-698-5115。

### 居家安宁护理

由 RN 为患有严重、危及生命疾病的客戶提供以舒適为核心的临床护理。每次探访进行结构化疼痛评估、鴉片类药物监测、皮下给药及家屬指导。与现有安宁护理团队配合。

### 居家失智症护理

接受以人为本的失智症沟通、结构化认知/行为观察、药物依从性监测及居家安全评估培训的 RN。每次探访进行多重用药风险审查。行为症状追踪以供医生沟通。

### 居家中风康复护理

康复培训的 RN 通过结构化神經学检查（意识、肢体力量、语言、吞嚥、血压）、抗凝血药监测、跌倒风险评估及物理治疗协调支援中风幸存者。

### 广东话及普通话双语护理

临床护理中的语言是患者安全问题。广东话及普通话双语护理是 WOXY 服务模式的一部分。预约时通过仪表板指定语言偏好或致电 +1-365-698-5115。所有六个护理学科均可双语提供。

### 居家老年护理

老年科培训的 RN 管理患有多种慢性病的老年人的复杂性。每次探访进行多重用药审查以检查药物相互作用。心臟衰竭、慢性阻塞性肺病、糖尿病、慢性肾病及柏金遜症的慢性病监测以预防可避免的住院。虚弱评估及防跌策略。

### WOXY 如何验证每位护理员（全面）

第一层：CNO 注册通过 CNO 公开寻找护士名册独立核实。确认：有效狀态、正確类别（RN/RPN）、无限制或纪律命令。每 3 个月重新核查。第二层：易受伤害群体筛选——增强版警察背景调查。揭示标准检查不显示的暂停记录罪行。永久取消资格：暴力、盗窃、欺诈或性罪行。每年更新。第三层：参考核实——至少两名职业参考人通过直接电话/电邮，询问可靠性、护理质量、家屬沟通、事件的特定问题。技能在见到任何客戶前进行实际评估。WOXY 特定入职培训涵盖记录、探访协议、感染控制、家屬沟通。蓝色认证徽章同时确认三项：有效 CNO 注册（已核实）、当前 VSS 许可（12 个月内）、WOXY 完整资格审查完成（技能、参考、入职培训均已通过）。三项均须确认。任何核查失败徽章即时移除。持续重新核实：CNO 每季度、VSS 每年、技能进修每 12 个月、任何事件或投诉触发即时审查。

### 选择合适的服务方案

WOXY 将服务分为四个主要类别：健康评估（血压、胆固醇、糖化血色素、肺功能、InBody——无需处方，当日结果）。居家护理护士主导（私人护理、术后康复、出院后支援、伤口护理、管路护理、安宁护理——所有由 CNO 注册 RN 主导）。日常生活支援（PSW 探访提供沐浴、穿衣、膳食准备、行动能力、陪伴；家务助理提供清洁、洗衣、家务）。专科护理（失智症、柏金遜症、中风康复、安宁护理——针对复杂/渐進性病情）。健康评估用于监测、早期发现、基准测量——周一至周六，9AM-7PM。护士主导居家护理用于临床监督护理——24/7，最短 2 小时通知。PSW/家务助理用于非临床日常生活——24/7，$140-$400 视时长而定。专科护理用于复杂/渐進性病情——配对具有核实专科经验的护士。

### 了解探访时长

健康评估：血压 30-45 分钟、胆固醇/糖化血色素 30-45 分钟、肺功能 45-60 分钟（三次校準试验）、InBody 30-45 分钟（含部位分析的完整报告）、综合套餐 90 分钟。结果即日可得。护理探访：4 小时时段（标准——术后监测、伤口护理、药物、生命征象、记录）。8 小时时段（延长——多项临床任务、行动协助、用餐支援、延长监测）。12 小时时段（高度依赖、通宵、复杂管理）。PSW/家务助理：PSW 4 小时标准（$140）及 8 小时延长（$240）。家务助理 2 小时基本（$120）、4 小时标准（$220）、8 小时全日（$400）。所有价格不含安大略省 HST（13%）。

### 预约重复探访

重复探访是按固定每週、每兩週或自订时间表预先安排的预约——自动确认，无需手动重新预约。适合定期健康监测、持续术后康复、慢性病的定期护理、持续的 PSW 支援、护理员连续性对临床至關重要的失智症/安宁护理。流程：通过标准预约预约首次探访。首次探访后，联络护理协调团队（+1-365-698-5115 或 support@woxy.ca）。协调员审阅护理记录、确认护理员可用性、讨论连续性（理想情況下同一护理员）、确认收费及账单。确认时间表后，收到主预约参考编号、每次探访的个別确认、整个系列的日历邀请。随时修改：更改频率/时间、添加/移除临床任务、更新地址、申请不同护理员。至少提前 48 小时联络团队。至少提前 24 小时取消的探访可免费改期。

### 添加特殊需求

特殊需求栏位在结账时出现——最多 500 字符。用途：大楼进出（对讲机密码、闸门进入、电梯备注、钥匙保险箱）、泊车指引、语言/沟通偏好、宠物通知（品种、性情、探访期间位置）、过敏警示（乳胶、气味敏感）、行动能力/设备备注、时间偏好。请撰写清晰、具体的指示。差：「很难找。」好：「按 402 号对讲机，电梯在左侧后门入口，停在地下停车场访客位 V-12。」差：「过敏。」好：「严重乳胶过敏，仅使用丁腈手套，家中无乳胶材料。」护理员在探访前看到备注。如预约后情况有变，联络团队。

### 预约首次探访

第一步：在登入页面建立账户——输入手机号码，通过短讯验证码验证，设定密码。第二步：完成个人资料——全名、出生日期、主要服务地址、紧急联络人、语言偏好（英语/广东话/普通话）、已知过敏、相关病史。所有个人健康资讯按照安大略省 PHIPA 加密。第三步：选择首项服务——健康评估、术后康复、私人护理、PSW 探访或专科护理。第四步：确认并预约——审阅服务类型、日期/时间、地址、特别指示、含 HST 的总费用。收到来自 noreply@updates.woxy.ca 的电邮、短讯及日历邀请（.ics）。办公时间内护理员通常在数分钟內获指派。

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## TRADITIONAL CHINESE (ZH-TW) HELP CENTER KNOWLEDGE BASE — 繁體中文幫助中心知識庫

### WOXY 收費如何運作

WOXY 以透明的三層服務定價計算居家護理費用，包含安大略省 HST（13%），無隱藏費用。PSW 4 小時標準：$140.00（含 HST $158.20）。PSW 8 小時延長：$240.00（含 HST $271.20）。家務助理 2 小時基本：$120.00（含 HST $135.60）。家務助理 4 小時標準：$220.00（含 HST $248.60）。家務助理 8 小時全日：$400.00（含 HST $452.00）。護理服務：4-12 小時自訂，按護理計劃定價，預約前報價。當日附加費 $50 適用於當日日曆日預約（未來日期預約豁免）。

### 如何為預約付款

WOXY 接受 Visa、Mastercard、American Express 及 Interac 電子轉帳。部分服務類型提供到訪時付款選項。付款透過 Stripe（PCI-DSS 一級）安全處理。如結帳時付款失敗，預約記錄可能以待定狀態創建，直至付款成功處理後才會收到確認。

### 如何預約居家護理探訪

第一步：選擇合適的服務。WOXY 提供護理服務（RN 主導）、個人支援工作者（PSW）及家務助理服務。護理服務針對臨床需求——術後康復、傷口護理、藥物給藥、管路護理、生命徵象監測及醫療陪診。PSW 針對日常生活協助——沐浴、穿衣、膳食準備、行動支援及陪伴。家務助理針對家居支援——清潔、洗衣、膳食準備及輕度家務。

第二步：開啟 WOXY 預約儀表板。登入您的儀表板並導航至服務頁面。您亦可致電 +1-365-698-5115 進行電話預約或電郵 support@woxy.ca。

第三步：選擇服務及探訪時長。PSW 探訪：4 小時標準（$140）或 8 小時延長（$240）。家務助理探訪：2 小時基本（$120）、4 小時標準（$220）或 8 小時全日（$400）。護理時段：4 小時、8 小時或 12 小時私人護理時段，以及結構化的出院後及術後探訪套餐。所有價格需加收安大略省 HST（13%）。

第四步：選擇日期、時間及地址。居家護理服務 24/7 全天候運作，最短提前 2 小時通知。健康評估遵循週一至週六時間表，最短提前 4 小時通知。WOXY 服務整個大多倫多地區——多倫多、北約克、士嘉堡、萬錦市、列治文山、旺市、密西沙加、賓頓、怡陶碧谷。如需醫院探訪，選擇醫院地址類型並添加病房/房間號碼。

第五步：審閱、付款及確認。結帳頁面顯示基本服務費、當日附加費（如適用 $50）及安大略省 HST（13%）。付款方式包括信用卡及到訪時付款。付款後，您將收到來自 noreply@updates.woxy.ca 的電郵確認及包含預約參考編號、日期、時間及地址的短訊確認。

第六步：預約後。WOXY 根據臨床技能、語言偏好及地理鄰近性為您配對合適的護理人員。準備藥物、醫療記錄、暢通的進入通道及任何特殊設備。護理探訪：傷口敷料、醫療設備或醫生指示。

### 如何在 PSW、護理及家務服務之間選擇

WOXY Health 提供三類居家護理服務。護理服務（RN 主導）是由 CNO 註冊護士提供的臨床護理，涵蓋傷口護理、藥物給藥、術後康復、管路護理、生命徵象監測及醫療陪診。PSW 是非臨床的日常生活協助，涵蓋沐浴、穿衣、膳食準備、行動支援、如廁及陪伴。家務助理服務是為不需要臨床或個人護理的長者提供的家居支援，涵蓋清潔、洗衣、膳食準備、購買雜貨及輕度家務。

對比表：護理服務由 CNO 註冊護士提供，受安大略省護士學院監管，涵蓋全面的臨床任務，探訪時長為 4 小時、8 小時、12 小時時段，當日可用（最短 2 小時通知），語言：英語、廣東話、普通話，不在 OHIP 保障範圍內。PSW 由認證 PSW（安大略省 PSW 課程）提供，無臨床任務，全面個人護理涵蓋沐浴/穿衣/梳洗/如廁，安全轉移及步行協助，全面膳食準備及餵食協助，核心陪伴是每次探訪的一部分，4 小時（$140）或 8 小時（$240）時段。家務助理由受訓家務助理提供，無臨床任務，無個人護理，無行動支援，膳食準備及廚房清潔，附帶陪伴，全面家務任務，2 小時（$120）、4 小時（$220）、8 小時（$400）。

選擇護理服務當：手術傷口、壓瘡或糖尿病潰瘍需要專業評估；需要注射、靜脈注射或餵飼管給藥；家庭成員剛出院需要臨床監測；生命徵象需要追蹤和解讀；慢性病需要積極管理；安寧護理計劃需要疼痛評估及家屬指導。選擇 PSW 當：父母醫療狀況穩定但沐浴、穿衣、梳洗或如廁困難；膳食準備變得困難；行動能力下降且擔心跌倒；家庭照顧者需要定期喘息；獨居長者需要陪伴；患有失智症的家庭成員需要一致的熟悉護理員。選擇家務助理當：客戶能獨立沐浴、穿衣及走動；主要需求是家居清潔；需要膳食準備但客戶能獨立進食；購買雜貨及處理家務變得困難；季節性家務需要協助。常見情境：父母剛手術後出院 → 護理服務，年長父母穩定但無法獨自沐浴/穿衣 → PSW，長者獨立但家居無法管理 → 家務助理，患有失智症的家庭成員需要監督 → 具失智症培訓的 PSW，傷口癒合不良 → 護理服務，父母需要個人護理且家居混亂 → PSW（主要）+ 家務助理（補充），居家安寧護理 → 護理服務，主要照顧者需要喘息 → PSW。是的，您可以結合不同服務類型。常見組合：每週兩次 RN + 每日 PSW、每日 PSW + 每週家務助理、RN 臨床監督 + PSW 持續支援。

### PSW 探訪期間提供哪些服務

個人支援工作者（PSW）是經過認證的醫療專業人員，接受培訓以在居家環境中協助非臨床的日常生活活動。在 WOXY Health，每位 PSW 均須接受涵蓋防跌、安全轉移技術、失智友善溝通及探訪記錄標準的額外入職培訓。4 小時探訪的任務分解：個人護理與衛生（45-75 分鐘）——沐浴/淋浴協助、擦浴、洗髮、口腔護理、梳洗、穿衣、如廁、失禁護理、皮膚保濕、指甲護理（僅限銼平）。行動能力及轉移（20-40 分鐘）——步行協助、監督式行走、床到椅轉移、如廁轉移、使用步態帶及滑板、輪椅體位調整。膳食準備及營養（45-60 分鐘）——膳食規劃及烹飪、飲食配合（低鈉、糖尿病友善、軟食、文化特定）、餵食協助、水分監察、廚房清理。陪伴及社交互動（貫穿全程）——交談、陪同短距離散步、協助電話、認知刺激活動、失智友善溝通。體位調整及舒適（15-25 分鐘）——床上或椅上體位調整、枕頭對齊、壓力緩解、舒適調整、關節活動範圍運動。居家安全監察（10-20 分鐘）——清理走道、固定鬆散地毯、檢查照明、確保緊急聯絡可及、監察跌倒危險、藥物存放安全檢查。輕度家務（15-20 分鐘）——整理護理區域、整理床鋪、清洗餐具、與護理任務相關的洗衣、倒垃圾。用藥提醒（5-10 分鐘）——提醒客戶按時服用藥物、檢查藥物安全存放、記錄漏服劑量。記錄及報告（10-15 分鐘）——探訪記錄、記錄客戶狀況或情緒變化、標示安全疑慮。PSW 不能做的事：以任何途徑施用藥物（僅可提醒）；執行傷口護理或更換敷料；為醫療決策記錄臨床生命徵象讀數；管理靜脈輸液管、餵飼管、導管或任何醫療設備；作出臨床評估或診斷；剪指甲、修剪雞眼或厚皮（僅限基本清洗）；單獨進行重型搬運或雙人轉移。

### PSW 與註冊護士的區別

PSW 專注於非臨床、實務性的日常生活活動協助——沐浴、梳洗、穿衣、如廁、膳食準備、餵食協助、行動支援、轉移協助、陪伴及輕度安全監察。PSW 通過安大略省 PSW 課程認證。RN 持有安大略省護士學院牌照並提供臨床護理——藥物給藥及管理、傷口護理及更換敷料、生命徵象監測、術後康復支援、慢性病管理、導管及管路護理及臨床評估。選擇 PSW 當主要需求是日常規律、個人衛生、行動能力、膳食支援、陪伴或喘息的協助。選擇 RN 當需要臨床護理——出院後監測、傷口護理、藥物給藥、靜脈治療、導管管理、管路護理、生命徵象追蹤或任何需要臨床評估或決策的情況。PSW 和 RN 服務可以同時使用。典型安排：RN 每週兩次進行臨床監測及傷口護理，PSW 每日進行個人護理、膳食準備及陪伴。

### 有哪些居家護理服務

健康評估：由註冊護士在您家中進行的全面健康評估，包括血壓、膽固醇、糖化血色素、肺功能及身體組成分析。術後康復：出院後的專業護理，確保適當的傷口管理、藥物依從性及康復監測。醫療陪診及床邊支援：陪同前往醫療預約及住院期間的專屬床邊護理。私人護理及管路護理：為複雜需求提供的持續私人護理，包括餵飼管管理、藥物給藥及生命徵象監測。

### 護士上門探訪須知

到達及身份確認：您的護士將在預約時段內到達，佩戴 WOXY 識別證及顯示其有效 CNO 註冊的藍色認證徽章。健康檢查及評估：護士將在舒適私密的環境中覆查您的健康紀錄、量度生命體徵，並進行任何指定的檢測或評估。記錄及後續步驟：所有檢查結果將記錄在您的安全健康紀錄中。護士離開前，您將收到摘要，並附有清晰的後續步驟及跟進指示。

### 居家護理費用是多少

單次居家護理探訪由 $180 起，視乎服務類型及時長而定。健康評估收費介乎 $120 至 $350，視乎複雜程度及包含的檢測數量。持續護理計劃為定期探訪提供折扣優惠。月度套餐包括預約評估、護士探訪及優先預約。我們接受所有主要信用卡、Interac 電子轉帳，並為所有服務提供 HSA/保險收據。

### 居家護理是否由 OHIP 承保

OHIP 承保範圍：OHIP 涵蓋醫院及診所內由醫生提供的醫療必需服務。由 CCAC/LHIN 提供的居家護理僅限於符合嚴格資格標準的急性期後個案。OHIP 不保項目：預防性健康評估、私人專責護理、持續健康監測及選擇性居家護理服務。使用 HSA 及私人保險：WOXY 為所有服務提供明細收據。這些收據可提交至您的健康支出帳戶（HSA）、職場 wellness 福利或涵蓋輔助醫療服務的私人保險計劃。稅務扣減：為自己或受養人支付的居家護理費用可能符合醫療費用稅務抵免（METC）資格。

### 如何核實 CNO 註冊護士

前往 cno.org 並使用「尋找護士」搜索工具，輸入護士的姓名即可查看其註冊狀態、類別（RN 或 RPN）及任何紀律處分紀錄。WOXY 的藍色認證徽章表示我們已在過去 12 個月內獨立確認該護士的有效 CNO 註冊、責任保險及背景審查。如對資歷有疑問，請聯絡 support@woxy.ca 或致電 +1-365-698-5115。我們每季度重新核實所有資歷。

### 如何為父母安排護理

從健康評估開始，讓我們的註冊護士在長者的家中環境評估其現時健康狀況、藥物清單、活動能力及護理需求。提供完整藥物清單、任何過敏、偏好語言、緊急聯絡人及特定疑慮。家庭成員可在每次預約後透過 WOXY 應用程式接收實時探訪摘要。父母需要更多護理的信號：頻繁跌倒、漏服藥物、不明原因體重下降、日益混亂及日常活動困難。

### 如何查看您的健康報告

登入您的 WOXY 帳戶並前往「健康報告」部分。每份報告包含完整結果、趨勢分析及護士建議。下載 PDF 將副本儲存至您的裝置。使用「分享」按鈕將安全連結傳送給您的家庭醫生或專科醫生。為保障私隱，連結將於 30 天後失效。

### PSW 探訪時長、時間安排及收費

探訪時長選項：4 小時標準護理時段 $140，每次包括個人護理、安全行動、如廁、用藥提醒、陪伴及探訪記錄。8 小時延長支援 $240，每次包括所有 4 小時服務加上全日覆蓋、持續用餐協助、水分監察及家庭協調。自訂及持續護理計劃：彈性時段及探訪頻率、每週多次探訪、過夜或住家選項、專門護理協調、專屬護理員指派及家庭平台訪問權限。當日及次日可用性：對於緊急情況，WOXY 盡力安排當日或次日 PSW 支援。多倫多、北約克、士嘉堡及萬錦市通常有最快的回應時間。每次 PSW 探訪費用均為全包：護理員出行時間、實務個人護理、膳食準備、行動協助、陪伴、記錄及與護理團隊的協調。

### PSW 護理計劃、連續性及家屬如何保持知情

每項 PSW 服務均從免費初步護理評估開始。護理協調員到訪您的家中，了解護理需求、偏好、飲食要求、行動能力狀況及安全疑慮。制定個人化護理計劃，涵蓋個人護理範圍、膳食安排、探訪頻率及特別考慮事項。在可能的情況下，WOXY 會安排固定的 PSW 以建立熟悉感、信任及規律。所有持續護理計劃均優先考慮連續性。每次探訪後，會準備書面探訪記錄，記錄提供的護理、客戶狀況及情緒、觀察及建議。每週或每兩週提供摘要以追蹤多次探訪的趨勢。護理計劃旨在隨需求變化而適應——行動能力下降、飲食變化、新的醫療診斷。家屬可以隨時要求審閱計劃。當 PSW 服務與 RN 主導的臨床護理重疊時，PSW 與護理團隊會緊密協調。

### PSW 服務地區、當日可用性及開始步驟

WOXY 在整個大多倫多地區提供 PSW 服務——多倫多、北約克、士嘉堡、萬錦市、列治文山、旺市、密西沙加、賓頓及怡陶碧谷。護理員從北約克辦事處出發，服務 30 公里半徑內的社區。標準預約建議提前 24-48 小時安排以獲得最佳護理員配對。緊急情況：當日或次日支援可用。最快回應在多倫多、北約克、士嘉堡及萬錦市。開始步驟：第一步——致電 +1-365-698-5115 或登入儀表板請求初步護理評估。第二步——護理協調員到訪進行免費評估。第三步——審閱並批准護理計劃，我們配對 PSW 並確認首次探訪時間。大多數家庭從首次聯絡到首次探訪在 3-5 個工作日內完成。

### WOXY 如何篩選每位護理員

多層審核流程：CNO 註冊通過 CNO 公開尋找護士名冊獨立核實（每 3 個月重新核實）。易受傷害群體篩選（VSS）——所有護理員必須完成的增強版警察背景調查。任何涉及暴力、盜竊、欺詐或侵害弱勢群體的定罪導致永久取消資格。通過直接電話/電郵聯絡至少兩名職業參考人。技能評估及 WOXY 入職培訓後始能服務客戶。持續的季度重新核實 CNO 註冊、年度 VSS 更新、每 12 個月強制進修培訓。

### 藍色認證徽章

三部分確認：(1) 有效 CNO 註冊且無限制——獨立核實。(2) 過去 12 個月內易受傷害群體篩選許可。(3) WOXY 完整資格審查完成——技能、參考及入職培訓均已通過。三項均須確認才顯示徽章。任何核查失敗徽章即時移除。CNO 每 3 個月重新核查，VSS 每年更新，技能每 12 個月評估。

### PSW、RPN 及 RN 資格：了解區別

PSW：完成認可的安大略省 PSW 培訓課程。協助個人衛生、行動能力、膳食準備、失智友善溝通及居家安全。不能進行注射給藥、執行臨床傷口護理或作出臨床決策。RPN（註冊實習護士）：持有 CNO 牌照，持有實習護理文憑。可為穩定、可預期的狀況給予口服藥物及皮下注射、執行傷口護理、監測生命徵象及管理導尿管。RN（註冊護士）：護理學學士學位，最廣泛的執業範圍。可執行所有 RPN 任務加上靜脈治療、鼻胃管及胃造口管管理、複雜傷口護理、安寧護理協調及對複雜或不穩定狀況的臨床評估。

### 易受傷害群體篩選

VSS 是根據《刑事紀錄法》要求的增強版警察背景調查，針對與包括長者在內的弱勢群體共事的人士。VSS 揭示已獲記錄暫停的性罪行——這些記錄不會出現在標準檢查中。在 WOXY，任何涉及暴力、盜竊、欺詐、剝削或任何性罪行的定罪導致永久取消資格。VSS 每年為所有活躍護理員更新。錯過更新期限的護理員會被置於行政停工狀態。

### WOXY 如何為客戶配對合適的護理員

四因素配對系統：(1) 臨床技能及服務類型——調度系統篩選已核實技能與所要求服務類型相符的護理員。(2) 語言偏好——視為高優先級配對標準，非可選項目。提供英語、廣東話及普通話。(3) 地理鄰近性——優先配對距您地址最近的護理員，覆蓋整個大多倫多地區。(4) 護理員連續性——正面探訪記錄後，同一護理員列為所有後續探訪的首選。

### 語言配對：如何申請雙語護理員

WOXY 將語言配對視為調度系統的首要優先標準。所有服務均以英語、廣東話及普通話提供。預約時通過儀表板或電話指定偏好語言。未經提前通知和同意，絕不會分配非雙語護理員。如雙語護理員暫時不可用，家屬會收到通知並獲得其他選項。

### 護理員連續性：確保每次由同一位護士到訪

連續性是持續護理計劃的系統預設。對於患有失智症、柏金遜症或焦慮症的長者，一致性是臨床要求。正式申請同一護理員：致電 +1-365-698-5115、電郵 support@woxy.ca 或登入儀表板。常規護理員不可用時，家屬始終在探訪前收到通知。對於失智症及安寧護理客戶，護理員更換需臨床團隊批准及正式交接。

### 臨床技能配對

專科特定經驗被記錄、核實並用作主要配對標準。能力標籤由 WOXY 臨床主管在審查從業記錄、註冊後培訓及實際技能後分配——從不自行申報。六個核心護理學科：傷口護理、安寧護理、失智症護理、中風康復、老年護理及雙語護理。

### 當日及緊急護理員配對

WOXY 調度系統全天候運行。上午 10 時前提交的緊急請求通常可在下午初段確認。最短通知：居家護理 2 小時。出院後緊急配對：在預期出院日期前聯絡護理團隊。需準備：完整地址、所需護理類型、偏好語言、最早到達時間及健康狀況。如無法確認當日配對，未進行的探訪絕不收費——全額退款包括任何預付費用。

### 如何更新配對偏好及護理計劃

護理計劃是活文件，而非固定合約。更改無罰則。大多數更改在 24 小時內應用。可更改的偏好：語言、臨床技能要求、護理員連續性、探訪頻率、探訪時長、地理地址。通過電話（+1-365-698-5115）、電郵（support@woxy.ca）或儀表板申請。更改適用於所有未來探訪。如需更改已確認探訪，至少提前 48 小時聯絡團隊。

### WOXY 護理團隊的護理學科

六個臨床學科：傷口護理護理（術後切口、壓瘡、靜脈/動脈潰瘍、糖尿病足潰瘍、裂開傷口、感染傷口）。安寧護理護理（以舒適為核心的臨床護理、疼痛評估、鴉片類藥物監測、皮下給藥、家屬指導）。失智症及認知護理護理（以人為本的溝通、認知/行為觀察、多重用藥風險監測、居家安全）。中風及康復護理（神經學檢查、抗凝血藥監測、跌倒風險評估、物理治療協調）。老年護理（多重用藥審查、虛弱評估、心臟衰竭/慢性阻塞性肺病/慢性腎病/糖尿病/柏金遜症的多病症監測）。雙語護理（廣東話及普通話，所有六個學科均可用）。

### 護理計劃如何建立、更新及向家屬溝通

每個護理計劃均從護理協調員進行的免費初步居家評估開始。書面個人化護理計劃在 24-48 小時內準備，並在服務開始前與家屬分享審閱。護理計劃指定：護理類型、探訪頻率/時長、具體任務、飲食指示、緊急聯絡人、語言偏好及護理目標。更新觸發因素：新診斷或出院、行動能力或認知的顯著變化、家屬請求、全科醫生/專科醫生的臨床建議、30 天或 90 天的預定正式審查。更改在 24 小時內應用。每次探訪後，護理員完成結構化探訪記錄，記錄已完成的任務、客戶狀況/情緒、觀察、疑慮/事件及建議。每個持續護理計劃指派一名護理協調員作為主要家庭聯絡人。

### WOXY 的信任標準：PHIPA 合規、責任保險及客戶安全

PHIPA 合規：所有個人健康資訊受安大略省《個人健康資訊保護法》管轄。WOXY 作為健康資訊保管人運作。健康資訊僅收集用於特定護理服務，儲存於加密系統，未經明確書面同意絕不分享。有權隨時存取自己的健康記錄。專業責任保險：每位註冊護士作為 CNO 註冊條件持有有效專業責任保險。在入職時及年度重新核實中驗證。沒有有效保險的護士暫停臨床探訪。同意協議：任何臨床服務前進行結構化同意——服務同意、資訊分享同意、數據處理同意。每次系列探訪前記錄，護理計劃重大變化時重新審閱。可隨時致電 +1-365-698-5115 撤回或修改同意。事件回應：護理員遵循緊急應變程序，立即通知調度中心，記錄事件。危及生命的緊急情況首先致電 911。護理協調團隊在情況穩定後立即聯絡主要家庭聯絡人。24 小時內提供書面事件報告。每起事件觸發正式臨床質量審查。持續監察：CNO 註冊每季度重新核查，VSS 每年更新，責任保險每年確認，每次投訴後審查客戶反饋及事件標記。

### 了解 WOXY 居家護理中的 RN 及 RPN 角色

RN 及 RPN 均持有 CNO 牌照。區別在於執業範圍。RPN：有權為穩定、可預期、複雜性較低的狀況提供護理。可以給予口服藥物及皮下注射、為非複雜傷口進行傷口評估及換藥、監測生命徵象、為穩定客戶管理導尿管。RN：四年護理學學士學位，最廣泛的執業範圍。可以額外開展/管理靜脈治療、管理鼻胃管/胃造口管飼、執行複雜傷口護理包括裂開傷口及腔隙填充、評估需要實時臨床判斷的複雜/不穩定狀況、提供安寧護理臨床監督。WOXY 根據以下因素分配 RN 或 RPN：服務類型及臨床複雜性、所需的特定任務（靜脈治療始終需要 RN）、客戶護理計劃及健康狀況、護理員可用性。預約時可特別要求 RN 或 RPN。

### 應提前多久預約居家護理

標準預約時段：大多數探訪提前 24-48 小時。每日均可安排當日探訪，包括週末。上午 10 時前的緊急請求通常可在下午初段確認。熱門上午時段（8-11 AM）最快額滿——週末或假日預約提前 3-5 天。下午 6 時後的晚間探訪可用但有限。新客戶：健康評估需要 48 小時準備時間，以便護士審閱健康紀錄。現有客戶：跟進探訪通常可於數小時內安排。

### 預約後會發生什麼

來自 noreply@updates.woxy.ca 的電郵確認，包含預約參考編號、服務類型、日期、時間、地址、取消政策及日曆邀請（.ics）。關鍵時刻的短訊訊息：預約後即時（含參考編號/日期/時間）、探訪前提醒（含改期選項）、出發通知（含預計到達時間及護理員詳情）。辦公時間內護理員通常在預約後不久獲指派；辦公時間後的預約在下一個調度週期處理。在 WOXY 帳戶中追蹤預約狀態：已確認（付款已收到）、已指派護理員、出發中、進行中、已完成。

### 了解您的確認電郵

包含：服務名稱及方案、日期/時間（東部時間）、服務地址及進入指示、付款狀態、含基本費用及 HST 的價格明細、查看預約詳情按鈕、取消政策摘要、地點資訊。由 noreply@updates.woxy.ca 發送，主旨為「Appointment Confirmation」。如未收到：檢查垃圾郵件/促銷分頁（Gmail）、確認電郵地址正確、確保收件箱未滿。聯絡團隊核實並在需要時重新發送。將 noreply@updates.woxy.ca 加入安全寄件者列表。

### 短訊及通知更新

關鍵階段通知：預約後即時發送確認短訊、預約前約 24 小時發送提醒、改期或取消時確認短訊。語言由個人資料偏好決定（英文、繁體中文）。如未收到短訊：確認電話號碼正確（含國家代碼）、檢查裝置訊息應用的封鎖寄件者、檢查勿擾模式。電郵作為所有預約通訊的完整後備。

### 如何查看預約狀態

兩種方式：通過確認電郵/短訊的直接連結（無需登入），或通過帳戶預約紀錄。狀態時間線：待定（預約已收到，付款處理中）、已確認（預約及付款已處理）、已完成（預約已完成，報告準備中）。護理員指派顯示全名、專業角色、照片、驗證狀態、經驗、語言、個人簡介。付款狀態：網上已付款（Stripe）或到訪時付款。

### 到達前的預期事項

護理員指派並非即時——取決於員工排程、服務複雜性、地理鄰近性。護理員到達前：確保入口通暢且照明充足、備妥醫療記錄/藥物清單/過敏資訊/保險卡、準備乾淨舒適的工作區域、寫下症狀/問題。門口：護理員自我介紹並說明服務。與預約詳情頁面核對。探訪期間：護理員確認身份、審閱目的、詢問症狀/藥物/過敏、說明每個步驟、取得口頭同意。探訪後：護理員清理、可能提供口頭指示/即時觀察、記錄跟進建議、確認付款（如適用）。

### 預約確認時

結帳後：預約創建、付款處理、來自 noreply@updates.woxy.ca 的確認電郵發送、確認短訊發送、向排程團隊的內部通知。付款確認（來自付款處理商）與預約確認（來自 WOXY Health）不同。預約在以下條件完全確認時：收到主旨為「Appointment Confirmation」的 WOXY 確認電郵、收到確認短訊、預約詳情頁面顯示已確認狀態、付款狀態與所選選項相符。

### 探訪後：報告及跟進

探訪後：探訪摘要通知通過電郵及應用程式內訊息發送，包括臨床觀察的敘述報告、生物識別數據（格式化以便比較）、跟進建議、可與醫生/保險分享的安全連結。化驗結果時間線：膽固醇/糖化血色素通過合作實驗室；肺功能在探訪期間解讀，正式報告隨後；InBody 完整報告含趨勢分析；血壓結果即時。跟進建議可能包括：建議覆訪間隔、專科轉介、生活方式調整、藥物審查。隨時在 WOXY 帳戶中存取健康記錄——完整探訪時間線、下載摘要、追蹤生物識別趨勢、通過安全連結與醫生分享。所有記錄符合 PHIPA。

### 了解您的 InBody 身體組成報告

InBody 分數：反映整體身體組成平衡的綜合指標。分數接近 80 表示較健康的肌肉-脂肪平衡。健康摘要卡顯示體重、BMI、體脂率及顏色編碼指標。身體組成細分：骨骼肌量、體脂量、全身水分（細胞內/細胞外）、基礎代謝率（BMR）。內臟脂肪水平：器官周圍的脂肪，代謝活躍，升高時與心血管/代謝風險相關。部位分析：五個身體區域的肌肉及脂肪分佈——左臂、右臂、軀幹、左腿、右腿。顏色編碼指示典型範圍。趨勢分析：多次探訪的迷你折線圖，首次及最近探訪之間的差異。在 WOXY 帳戶的健康報告部分存取報告，下載 PDF，分享安全連結（自動失效）。

### 查看您的肺功能肺量測定報告

FVC（用力肺活量）：深吸氣後用力呼出的總空氣量，與根據年齡/身高/性別/種族計算的預測值進行比較。達到或高於預測值 80% 為正常範圍。FEV1（第一秒用力呼氣量）：第一秒呼出的空氣量，氣道阻塞的關鍵指標。低於 80% 可能表示氣道狹窄。FEV1/FVC 比值：低於 70% 提示阻塞模式。PEF（最大呼氣流速）：最大呼氣速度。FEF25-75%：中段流速，對小氣道早期變化敏感。肺齡：將測量的功能與不同年齡健康人士的平均水平進行比較。狀態顏色：綠色（正常，≥80% 預測值）、琥珀色（輕度，70-79%）、橙色（中度，60-69%）、紅色（嚴重，低於 60%）。臨床分析按鈕生成標記指標的自動化分析。

### 長期檢視您的血壓趨勢

儀表板顯示迷你圖表，繪製隨時間的收縮壓及舒張壓。多次讀數切換至每週視圖，顯示每日範圍柱。數字：收縮壓（心跳時）及舒張壓（休息時），mmHg。120/80 為常用參考正常範圍。趨勢值：多天/數週內多次讀數持續上升比單次高讀數更具信號意義。考慮跟進：持續 2 週以上的上升趨勢或多次連續升高讀數。提示：測量前安靜坐 5 分鐘、手臂與心臟水平、測量前至少 30 分鐘避免咖啡因/運動/吸煙、相同時間、取多次讀數平均值。

### 臨床摘要及 AI 健康文件

AI 臨床摘要生成器：引導以簡單語言描述症狀，產生結構化醫療摘要，包括主訴、附帶持續時間/嚴重程度的症狀列表、相關健康指標、供醫生參考的簡潔敘述。支援英文、普通話、廣東話輸入。不診斷或建議治療。我的文件庫：儲存所有已保存的臨床摘要及上傳的健康文件，按時間順序排列，完整視圖含結構化症狀列表。分享功能生成安全連結（自動失效）。隱私：AI 摘要處理以結構化輸入但不用於訓練外部模型。所有文件受與健康記錄相同的 PHIPA 保護。

### 收據、發票及付款紀錄

兩種文件類型：收據（預約時完成付款後發出，確認交易含服務費用/HST/總額明細、付款方式、交易參考編號）。發票（到訪時付款或服務加入現有護理計劃時發出，逐項列出每項服務、日期、提供者、應付金額）。每份文件包含：姓名及服務地址、服務類型及描述、日期/時間、基本服務費、安大略省 HST 金額及稅率、加元總額、付款狀態、獨有文件編號。存取記錄：登入並導航至帳單部分，按時間順序列出。點擊任何條目查看完整文件或下載 PDF。保險/稅務：格式化以符合 HSA、職場 wellness、私人保險。可能符合醫療費用稅務抵免（METC）。遺失文件：檢查付款是否完全處理。待定交易可能不會生成最終收據直至結清。到訪時付款的發票在 1 個工作日內顯示。

### 退款及取消政策

24 小時全額退款時限：探訪前至少 24 小時取消全額退款。逾期取消可能產生費用。當日附加費退款如 WOXY 取消（未指派護理員）、改期至 24 小時以上、在允許時段內取消、或 WOXY 因營運原因取消。如在逾期取消時段內取消或探訪已進行則不退款。退款退回原始付款方式，5-10 個工作日內。

### 如何改期或取消預約

登入並導航至預約，查看所有即將到來的探訪。點擊要更改的預約，從可用時段中選擇新的日期/時間。探訪前至少 24 小時取消全額退款。逾期取消可能產生費用。

### 有哪些居家護理服務（詳細）

健康評估：由註冊護士進行的全面評估，包括血壓、膽固醇、糖化血色素、肺功能、身體組成。術後康復：出院後的專業護理，涵蓋傷口管理、藥物依從性、康復監測。醫療陪診及床邊支援：陪同預約、住院期間的專屬床邊護理。私人護理及管路護理：為複雜需求提供的持續護理，包括餵飼管管理、藥物給藥、生命徵象監測。

### 當日居家護理與健康評估可用性

居家護理：24/7 時間表，任何時間接受預約，包括週末及大多數假期。最短 2 小時通知。時段間隔 60 分鐘。健康評估：週一至週六，平日 9AM-7PM，週六 9AM-5PM。週日不提供評估。最短 4 小時通知。時段間隔 30 分鐘。預約日曆根據服務類型自動執行正確規則。

### 護理員調度候補名單如何運作

所有已確認但未指派護理員的預約的實時列表，按服務類型、地理區域、預約時間及所需技能組織。護理員在 WOXY 應用程式上查看可用工作——服務類型、預計時間、社區、預計報酬、客戶備註。接受即承諾按時到達，拒絕則返回候補名單（無罰則）。有時間限制的直接工作邀請：未來預約最長 48 小時，當日請求在一小時內。如無護理員接受：調度團隊收到警報，擴大搜索範圍，客戶收到通知提供下一個可用時段，如無法履行全額退款包括當日費用。

### 當日時段額滿時該怎麼辦

時段根據排程規則計算而非實時護理員數量。即使所有合資格護理員已獲指派，時段仍可能顯示為可預約。如預約時間前未指派護理員，保證全額退款——自動進行，無需取消申請，5-10 個工作日內退回原始付款方式。下一個可用標準時段通常 24-48 小時內。緊急需求致電 +1-365-698-5115 討論優先調度選項。提高當日確認機會的提示：較早預約（上午 10 時前）、對時間窗口保持彈性、提供清晰地址/進入指示、緊急需求選擇居家護理而非評估。

### 當日及緊急探訪費用

標準當日費用：稅前 $50 加上安大略省 HST。固定費用，不論服務類型或時長。結帳時於付款前清楚顯示。以下情況可全額退款：WOXY 取消（無護理員）、改期至 24 小時以上、在允許時段內取消、或 WOXY 因營運原因取消。如在逾期取消時段內取消或探訪已進行則不退款。避免費用：至少提前 24 小時預約。

### 週末、晚間及假期緊急預約

居家護理探訪任何時間均可用，包括下午 6 時後的晚間及通宵。適用相同 2 小時通知。健康評估：週一至週五 9AM-7PM，週六 9AM-5PM，週日不提供。週六當日評估須在下午 1 時前預約以滿足 4 小時準備期。大多數法定假期通過候補名冊提供假期居家護理。健康評估在法定假期不提供——自動移至下一個診所日。晚間/週末/假期的預約流程相同。

### 管理家庭已儲存地址

WOXY 個人資料支援多個已儲存地址。三種建築類型：獨立屋、公寓、醫院。醫院包括 20 間主要 GTA 醫院及可選病房/房間號碼。從個人資料頁面儲存，系統自動驗證加拿大郵政編碼格式。結帳時第一個已儲存地址自動填入。點擊切換地址。無硬性地址數量限制。

### 為醫院或長期護理設施的父母預約

結帳時選擇醫院地址類型。下拉清單包括 Toronto General、Sunnybrook、North York General、Trillium Health Partners 及另外 16 間 GTA 醫院。可選病房/房間欄位有助護理員更快導航。常見醫院預約：床邊支援、出院後護理、術後康復護理、健康評估。預約前：確認單位允許外部護理員進入、有當前病房/房間號碼、確認患者或替代決策人已同意。

### 代他人預約時付款及收據的運作方式

付款通過 Stripe 使用帳戶持有人的信用卡處理。每項預約為獨立交易。收據上的服務地址反映護理地點，帳單與您的帳戶綁定。每項預約顯示基本費用加上 13% 安大略省 HST。收據在探訪後自動發送至帳戶持有人電郵——包含服務名稱、日期、地址、基本費用、HST、總額。不自動轉發給患者。收據適合 HSA 及私人保險——附上您代表患者預約的說明。可能符合 METC。家庭預約的退款政策與個人預約相同：退款退回原始付款方式，5-10 個工作日內。

### 管理多位家庭成員時的預約紀錄

所有預約與帳戶電話號碼綁定，按時間順序列表含即將到來及過去分頁。通過服務地址（每位家庭成員有獨特的已儲存地址）及預約備註識別患者。預約詳情需電話號碼匹配——僅帳戶持有人可查看。取消按個別預約處理。提示：持續使用預約備註、為已儲存地址設定清晰標籤、為每位家庭成員預約一致時間、將確認電郵轉發給其他家庭成員。

### 家庭預約的健康報告、同意及隱私

健康報告與預約帳戶連結：InBody 通過電話號碼匹配、肺功能結果連結至 profile_id、AI 文件儲存於 user_id 下。同意記錄與啟動預約的帳戶連結——護理員在每次探訪開始時直接向患者確認同意。WOXY 根據安大略省 PHIPA 運作。代表家庭成員預約的帳戶持有人作為指定代表。建議有行為能力的成年人使用獨立帳戶（報告儲存在正確個人資料下、個人化同意、自己的通知）。對於無法管理帳戶的父母，家庭協調員繼續擔任帳戶持有人。報告可從結果或我的文件通過安全連結下載/分享。

### 居家傷口護理

WOXY 傷口護理護士是接受過術後切口、壓瘡、靜脈/動脈潰瘍、糖尿病足潰瘍、裂開傷口及感染傷口的臨床評估及管理培訓的 RN。結構化傷口記錄及攝影追蹤以供臨床監測。通過儀表板預約或致電 +1-365-698-5115。

### 居家安寧護理

由 RN 為患有嚴重、危及生命疾病的客戶提供以舒適為核心的臨床護理。每次探訪進行結構化疼痛評估、鴉片類藥物監測、皮下給藥及家屬指導。與現有安寧護理團隊配合。

### 居家失智症護理

接受以人為本的失智症溝通、結構化認知/行為觀察、藥物依從性監測及居家安全評估培訓的 RN。每次探訪進行多重用藥風險審查。行為症狀追蹤以供醫生溝通。

### 居家中風康復護理

康復培訓的 RN 通過結構化神經學檢查（意識、肢體力量、語言、吞嚥、血壓）、抗凝血藥監測、跌倒風險評估及物理治療協調支援中風倖存者。

### 廣東話及普通話雙語護理

臨床護理中的語言是患者安全問題。廣東話及普通話雙語護理是 WOXY 服務模式的一部分。預約時通過儀表板指定語言偏好或致電 +1-365-698-5115。所有六個護理學科均可雙語提供。

### 居家老年護理

老年科培訓的 RN 管理患有多種慢性病的老年人的複雜性。每次探訪進行多重用藥審查以檢查藥物相互作用。心臟衰竭、慢性阻塞性肺病、糖尿病、慢性腎病及柏金遜症的慢性病監測以預防可避免的住院。虛弱評估及防跌策略。

### WOXY 如何驗證每位護理員（全面）

第一層：CNO 註冊通過 CNO 公開尋找護士名冊獨立核實。確認：有效狀態、正確類別（RN/RPN）、無限制或紀律命令。每 3 個月重新核查。第二層：易受傷害群體篩選——增強版警察背景調查。揭示標準檢查不顯示的暫停記錄罪行。永久取消資格：暴力、盜竊、欺詐或性罪行。每年更新。第三層：參考核實——至少兩名職業參考人通過直接電話/電郵，詢問可靠性、護理質量、家屬溝通、事件的特定問題。技能在見到任何客戶前進行實際評估。WOXY 特定入職培訓涵蓋記錄、探訪協議、感染控制、家屬溝通。藍色認證徽章同時確認三項：有效 CNO 註冊（已核實）、當前 VSS 許可（12 個月內）、WOXY 完整資格審查完成（技能、參考、入職培訓均已通過）。三項均須確認。任何核查失敗徽章即時移除。持續重新核實：CNO 每季度、VSS 每年、技能進修每 12 個月、任何事件或投訴觸發即時審查。

### 選擇合適的服務方案

WOXY 將服務分為四個主要類別：健康評估（血壓、膽固醇、糖化血色素、肺功能、InBody——無需處方，當日結果）。居家護理護士主導（私人護理、術後康復、出院後支援、傷口護理、管路護理、安寧護理——所有由 CNO 註冊 RN 主導）。日常生活支援（PSW 探訪提供沐浴、穿衣、膳食準備、行動能力、陪伴；家務助理提供清潔、洗衣、家務）。專科護理（失智症、柏金遜症、中風康復、安寧護理——針對複雜/漸進性病情）。健康評估用於監測、早期發現、基準測量——週一至週六，9AM-7PM。護士主導居家護理用於臨床監督護理——24/7，最短 2 小時通知。PSW/家務助理用於非臨床日常生活——24/7，$140-$400 視時長而定。專科護理用於複雜/漸進性病情——配對具有核實專科經驗的護士。

### 了解探訪時長

健康評估：血壓 30-45 分鐘、膽固醇/糖化血色素 30-45 分鐘、肺功能 45-60 分鐘（三次校準試驗）、InBody 30-45 分鐘（含部位分析的完整報告）、綜合套餐 90 分鐘。結果即日可得。護理探訪：4 小時時段（標準——術後監測、傷口護理、藥物、生命徵象、記錄）。8 小時時段（延長——多項臨床任務、行動協助、用餐支援、延長監測）。12 小時時段（高度依賴、通宵、複雜管理）。PSW/家務助理：PSW 4 小時標準（$140）及 8 小時延長（$240）。家務助理 2 小時基本（$120）、4 小時標準（$220）、8 小時全日（$400）。所有價格不含安大略省 HST（13%）。

### 預約重複探訪

重複探訪是按固定每週、每兩週或自訂時間表預先安排的預約——自動確認，無需手動重新預約。適合定期健康監測、持續術後康復、慢性病的定期護理、持續的 PSW 支援、護理員連續性對臨床至關重要的失智症/安寧護理。流程：通過標準預約預約首次探訪。首次探訪後，聯絡護理協調團隊（+1-365-698-5115 或 support@woxy.ca）。協調員審閱護理記錄、確認護理員可用性、討論連續性（理想情況下同一護理員）、確認收費及帳單。確認時間表後，收到主預約參考編號、每次探訪的個別確認、整個系列的日曆邀請。隨時修改：更改頻率/時間、添加/移除臨床任務、更新地址、申請不同護理員。至少提前 48 小時聯絡團隊。至少提前 24 小時取消的探訪可免費改期。

### 添加特殊需求

特殊需求欄位在結帳時出現——最多 500 字符。用途：大樓進出（對講機密碼、閘門進入、電梯備註、鑰匙保險箱）、泊車指引、語言/溝通偏好、寵物通知（品種、性情、探訪期間位置）、過敏警示（乳膠、氣味敏感）、行動能力/設備備註、時間偏好。請撰寫清晰、具體的指示。差：「很難找。」好：「按 402 號對講機，電梯在左側後門入口，停在地下停車場訪客位 V-12。」差：「過敏。」好：「嚴重乳膠過敏，僅使用丁腈手套，家中無乳膠材料。」護理員在探訪前看到備註。如預約後情況有變，聯絡團隊。

### 預約首次探訪

第一步：在登入頁面建立帳戶——輸入手機號碼，通過短訊驗證碼驗證，設定密碼。第二步：完成個人資料——全名、出生日期、主要服務地址、緊急聯絡人、語言偏好（英語/廣東話/普通話）、已知過敏、相關病史。所有個人健康資訊按照安大略省 PHIPA 加密。第三步：選擇首項服務——健康評估、術後康復、私人護理、PSW 探訪或專科護理。第四步：確認並預約——審閱服務類型、日期/時間、地址、特別指示、含 HST 的總費用。收到來自 noreply@updates.woxy.ca 的電郵、短訊及日曆邀請（.ics）。辦公時間內護理員通常在數分鐘內獲指派。

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